Department Stores · Pennsylvania

191 - Call Center

Name: 191 - Call Center Workplace Safety Data
Creator: PlainSafetyScore
License: https://creativecommons.org/publicdomain/zero/1.0/

Wilkes-Barre, PA · ~93 workers · 2 years of OSHA Injury Tracking Application data.

Compiled by PlainSafetyScore · August 25, 2026

A
Excellent Safety Record: 1.5
Avg TCR: 3.4
Industry avg: 0
Fatalities

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The verdict

191 - Call Center runs at 45% of its industry's injury rate - far safer than the typical Department Stores workplace, earning a grade A.

191 - Call Center: 1.5 TCR = 45% of Department Stores BLS 3.4 · 2y Form 300A (see methodology below)

191 - Call Center safety composite

191 - Call Center scores strongest on total case rate (tcr) (safer than 85% of same-industry peers) and weakest on dart rate (safer than 44%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

62/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR): B 1.54 per 100 workers

Safer than 85% of industry peers
DART rate: D 1.72 per 100 workers

Safer than 44% of industry peers
Fatalities: D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

191 - Call Center: 1.4 → 1.7 TCR

Peak year 2018 @ 1.7 TCR · DART/TCR 1.12× in 2018

191 - Call Center's TCR rose 0.4 from 1.4 in 2016 to 1.7 in 2018. In 2018, DART was 1.12× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 452111 · Wilkes-Barre, PA AT/BELOW-IND · SMALL

Grade A · TCR 1.5 · 45% of ind

DART 1.7 DART
RANK #8/46
PHOTO STR0006
BOOK 2y book
INJ 2 inj
SIZE ~93 FTE

Nearest TCR peer: STR0006 (0.0 TCR gap)

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This site

1.5
STR0006

1.5
Boston Store

1.5
Unit # 2313

1.5
Unit # 2950

1.5

What this shows 191 - Call Center averages 1.5 TCR (45% of the Department Stores BLS benchmark).

191 - Call Center TCR series: 2016=1.4 · 2018=1.7 · BLS 3.4

Where 191 - Call Center falls in its industry

1,987 Department Stores establishments

Safer than 85% of graded establishments in this industry, whose median TCR is 3.3.

Grade A

More dangerous than peersSafer than peers

Narrower to Pennsylvania alone (the establishments it most directly competes with for workers and contracts): ranked #8 safest of 46 Department Stores employers in Pennsylvania.

191 - Call Center (93 employees, TCR 1.5) among 29 same-industry peers, split at the industry median of 46 employees and a TCR of 3.3

191 - Call Center has more employees than the Department Stores median and a lower injury rate than the industry's median TCR of 3.3. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year	TCR	DART	Injuries	Illnesses	Fatalities
2018	1.7	1.7	0	1	0
2016	1.4	0.0	2	0	0

OSHA ITA peer cross-reference

Establishment peer ledger

452111 · PA · Wilkes-Barre

1,987 Department Stores employers nationwide with a credible TCR · 22,692 rated employers in Pennsylvania with headcount on file · 83 employers in Wilkes-Barre, PA · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel	Establishment	Place	Metric
NAICS-TCR	STR0006	GASTONIA, NC	1.5 TCR
NAICS-TCR	Boston Store	MADISON, WI	1.5 TCR
NAICS-TCR	Unit # 2313	PLATTSBURGH, NY	1.5 TCR
NAICS-TCR	Unit # 2950	ALGONQUIN, IL	1.5 TCR
STATE-SIZE	Holistic Farms LLC	NEW CASTLE	93 FTE
STATE-SIZE	Hunter Roberts Construction Group- PA	PHILADELPHIA	93 FTE
STATE-SIZE	Duda Cable Construction Inc.	VANDERGRIFT	93 FTE
STATE-SIZE	A. Liberoni Inc	PITTSBURGH	93 FTE
CITY-NEAR	Wilkes-Barre	Wilkes-Barre	1,430 FTE
CITY-NEAR	AVP1	Wilkes-Barre	1,212 FTE
CITY-NEAR	Mohegan Sun Pocono	Wilkes-Barre	1,049 FTE
CITY-NEAR	48002B01 CAREMARKPCS, L.L.C.	Wilkes-Barre	726 FTE
NAT-TCR	Cascades Tissue Group New York Inc - Mechanicville	Mechanicville, NY	1.5 TCR
NAT-TCR	Caradon	Chatsworth, GA	1.5 TCR
NAT-TCR	BUNN - Ash Grove	Springfield, IL	1.5 TCR
NAT-TCR	Bernhard MCC L.L.C. MLA	Metairie, LA	1.5 TCR
NAT-SIZE	Giant 242	Alexandria, VA	93 FTE
NAT-SIZE	Forsyth Manor Inc	Forsyth, MO	93 FTE
NAT-SIZE	N and R of Greene Haven LLC	Springfield, MO	93 FTE
NAT-SIZE	Homestead Center	Lancaster, OH	93 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2018, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.