Mail and Parcel Delivery · Kansas

195099-Customer Care Center - Ks

Wichita, KS · ~304 workers · 6 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
1.3
Avg TCR
4.5
Industry avg
0
Fatalities
Subscribe to safety-record updates (RSS)

The verdict

195099-Customer Care Center - Ks runs at 28% of its industry's injury rate - far safer than the typical Mail and Parcel Delivery workplace, earning a grade A.

195099-Customer Care Center - Ks: 1.3 TCR = 28% of Mail and Parcel Delivery BLS 4.5 · 6y Form 300A (see methodology below)

195099-Customer Care Center - Ks safety composite

195099-Customer Care Center - Ks scores strongest on total case rate (tcr) (safer than 99% of same-industry peers) and weakest on fatalities (safer than 51%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

B

78/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
A 1.28 per 100 workers

Safer than 99% of industry peers

DART rate
C 3.08 per 100 workers

Safer than 73% of industry peers

Fatalities
D 0

Safer than 51% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

195099-Customer Care Center - Ks: 0.5 → 3.1 TCR

Peak year 2022 @ 3.1 TCR · DART/TCR 2.41× in 2022

195099-Customer Care Center - Ks's TCR rose 2.6 from 0.5 in 2017 to 3.1 in 2022. In 2022, DART was 2.41× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 491110 · Wichita, KS AT/BELOW-IND · MID

Grade A · TCR 1.3 · 28% of ind

  • DART 3.1 DART
  • RANK #3/142
  • PHOTO CHILLICOTHE_1473622
  • BOOK 6y book
  • INJ 10 inj
  • SIZE ~304 FTE

Nearest TCR peer: CHILLICOTHE_1473622 (0.0 TCR gap)

Read with this employer → · Industry book → · Kansas employers → · Look up another →

195099-Customer Care Center - Ks in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows 195099-Customer Care Center - Ks averages 1.3 TCR (28% of the Mail and Parcel Delivery BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

195099-Customer Care Center - Ks TCR series: 2017=0.5 · 2018=1.5 · 2019=1.3 · 2020=0.6 · 2021=0.7 · 2022=3.1 · BLS 4.5

Where 195099-Customer Care Center - Ks falls in its industry

13,818 Mail and Parcel Delivery establishments

Safer than 99% of graded establishments in this industry, whose median TCR is 6.8.

More dangerous than peersSafer than peers

Narrower to Kansas alone (the establishments it most directly competes with for workers and contracts): ranked #3 safest of 142 Mail and Parcel Delivery employers in Kansas.

195099-Customer Care Center - Ks (304 employees, TCR 1.3) among 29 same-industry peers, split at the industry median of 51 employees and a TCR of 6.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 0100200300400 0510152025 Average employees Total Case Rate 195099-Customer Care Center - Ks
195099-Customer Care Center - Ks (304 employees, TCR 1.3) among 29 same-industry peers, split at the industry median of 51 employees and a TCR of 6.8

195099-Customer Care Center - Ks has more employees than the Mail and Parcel Delivery median and a lower injury rate than the industry's median TCR of 6.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2022 3.1 3.1 0 16 0
2021 0.7 0.7 2 0 0
2020 0.6 0.6 2 0 0
2019 1.3 1.3 2 1 0
2018 1.5 1.5 3 0 0
2017 0.5 0.0 1 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

491110 · KS · Wichita

13,818 Mail and Parcel Delivery employers nationwide with a credible TCR · 5,228 rated employers in Kansas with headcount on file · 841 employers in Wichita, KS · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR CHILLICOTHE_1473622 1.3 TCR
NAICS-TCR JACKSON_1368173 1.3 TCR
NAICS-TCR LOS GATOS_1370974 1.3 TCR
NAICS-TCR CALVERT CARRIER ANNEX_1443177 1.3 TCR
STATE-SIZE Michelin (Camso) 304 FTE
STATE-SIZE WM 592 304 FTE
STATE-SIZE WM 652 304 FTE
STATE-SIZE 615-00020 304 FTE
CITY-NEAR Spirit Aerosystems 11,775 FTE
CITY-NEAR Textron Aviation - Mid Continent 4,359 FTE
CITY-NEAR Wesley Medical Center 2,657 FTE
CITY-NEAR 1855-KSWIC062 2,438 FTE
NAT-TCR 3797 Family Fare (Saddle Creek Rd, Omaha, Ne) 1.3 TCR
NAT-TCR Advance Plumbing Company 1.3 TCR
NAT-TCR Hackettstown, NJ 1.3 TCR
NAT-TCR Indiana Spine Group - Carmel 1.3 TCR
NAT-SIZE ACTS Retirement-Life Communities-Indian River Estates 304 FTE
NAT-SIZE 4505 Hopewell Mill 304 FTE
NAT-SIZE Llf Gne 304 FTE
NAT-SIZE Peterson's Property Maintenance Inc 304 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2022, 2021, 2020, 2019, 2018, 2017. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.