Natural Gas Distribution · Texas

Amarillo Call Ctr

Amarillo, TX · ~196 workers · 8 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.4
Avg TCR
1.2
Industry avg
0
Fatalities
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The verdict

Amarillo Call Ctr runs at 34% of its industry's injury rate - far safer than the typical Natural Gas Distribution workplace, earning a grade A.

Amarillo Call Ctr: 0.4 TCR = 34% of Natural Gas Distribution BLS 1.2 · 8y Form 300A (see methodology below)

Amarillo Call Ctr safety composite

Amarillo Call Ctr scores strongest on total case rate (tcr) (safer than 95% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

C

70/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
A 0.41 per 100 workers

Safer than 95% of industry peers

DART rate
C 0.35 per 100 workers

Safer than 56% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Amarillo Call Ctr held a steady TCR band

Amarillo Call Ctr's TCR held near 0.3 from 0.6 in 2017 to 0.3 in 2024. Peak filing year was 2018 at 1.4 TCR. In 2024, DART was 0.85× this establishment's average TCR (severity share of cases).

2017=0.6 · 2018=1.4 · 2019=0.5 · 2020=0.0 · 2021=0.0 · 2023=0.0 · 2024=0.3

OSHA ITA Form 300A scorecard

Establishment book 221210 · Amarillo, TX AT/BELOW-IND · MID

Grade A · TCR 0.4 · 34% of ind

  • DART 0.3 DART
  • RANK #7/97
  • PHOTO 735-NiSource-Royal C…
  • BOOK 8y book
  • INJ 4 inj
  • SIZE ~196 FTE

Nearest TCR peer: 735-NiSource-Royal Center IN (0.0 TCR gap)

Read with this employer → · Industry book → · Texas employers → · Look up another →

Amarillo Call Ctr in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Amarillo Call Ctr averages 0.4 TCR (34% of the Natural Gas Distribution BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Amarillo Call Ctr TCR series: 2017=0.6 · 2018=1.4 · 2019=0.5 · 2020=0 · 2021=0 · 2023=0 · 2024=0.3 · BLS 1.2

Where Amarillo Call Ctr falls in its industry

1,153 Natural Gas Distribution establishments

Safer than 95% of graded establishments in this industry, whose median TCR is 2.6.

More dangerous than peersSafer than peers

Narrower to Texas alone (the establishments it most directly competes with for workers and contracts): ranked #7 safest of 97 Natural Gas Distribution employers in Texas.

Amarillo Call Ctr (196 employees, TCR 0.4) among 29 same-industry peers, split at the industry median of 56 employees and a TCR of 2.6 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 0200400600800 05101520 Average employees Total Case Rate Amarillo Call Ctr
Amarillo Call Ctr (196 employees, TCR 0.4) among 29 same-industry peers, split at the industry median of 56 employees and a TCR of 2.6

Amarillo Call Ctr has more employees than the Natural Gas Distribution median and a lower injury rate than the industry's median TCR of 2.6. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2024 0.3 0.3 1 0 0
2023 0.0 0.0 0 0 0
2022 - - 0 0 0
2021 0.0 0.0 0 0 0
2020 0.0 0.0 0 0 0
2019 0.5 0.0 1 0 0
2018 1.4 1.4 1 0 0
2017 0.6 0.0 1 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

221210 · TX · Amarillo

1,153 Natural Gas Distribution employers nationwide with a credible TCR · 38,394 rated employers in Texas with headcount on file · 351 employers in Amarillo, TX · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR 735-NiSource-Royal Center IN 0.4 TCR
NAICS-TCR 1100 State Street 0.4 TCR
NAICS-TCR NJR Service Corp 0.4 TCR
NAICS-TCR 107-NiSource-Elyria OH - Const Serv 0.4 TCR
STATE-SIZE South Texas Electric Cooperative, Inc. Sam Rayburn Plant 196 FTE
STATE-SIZE 100 W MORNINGSIDE FORT WORTH TX 196 FTE
STATE-SIZE TK Elevator Dallas 196 FTE
STATE-SIZE Abilene (BAMG) 196 FTE
CITY-NEAR Amarillo Plant 3,771 FTE
CITY-NEAR BSA Hospital LLC 2,790 FTE
CITY-NEAR 2576-12071000-12071 1,839 FTE
CITY-NEAR 2576-30 1,492 FTE
NAT-TCR Toddville 0.4 TCR
NAT-TCR Front Runner Logistics, LLC 0.4 TCR
NAT-TCR BAE Kingsport 0.4 TCR
NAT-TCR Lanehart Inc. 0.4 TCR
NAT-SIZE City of Bell 196 FTE
NAT-SIZE W.J. O'Neil Company 196 FTE
NAT-SIZE Store 027 196 FTE
NAT-SIZE Dunbarton Corporation 196 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.