Job training, vocational rehabilitation or habilitation · New York

Call Center

Rochester, NY · ~227 workers · 5 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.8
Avg TCR
3.8
Industry avg
0
Fatalities
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The verdict

Call Center runs at 22% of its industry's injury rate - far safer than the typical Job training, vocational rehabilitation or habilitation workplace, earning a grade A.

Call Center: 0.8 TCR = 22% of Job training, vocational rehabilitation or habilitation BLS 3.8 · 5y Form 300A (see methodology below)

Call Center safety composite

Call Center scores strongest on total case rate (tcr) (safer than 94% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

C

69/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
A 0.84 per 100 workers

Safer than 94% of industry peers

DART rate
C 0.9 per 100 workers

Safer than 55% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−2.4

2016→2023

Call Center injury rate improved

Call Center's TCR fell 2.4 from 3.3 in 2016 to 0.9 in 2023. Peak filing year was 2016 at 3.3 TCR. In 2023, DART was 1.07× this establishment's average TCR (severity share of cases).

2016=3.3 · 2018=0.0 · 2021=0.0 · 2022=0.0 · 2023=0.9

OSHA ITA Form 300A scorecard

Establishment book 624310 · Rochester, NY AT/BELOW-IND · MID

Grade A · TCR 0.8 · 22% of ind

  • DART 0.9 DART
  • RANK #1/88
  • PHOTO Imlay City
  • BOOK 5y book
  • INJ 1 inj
  • SIZE ~227 FTE

Nearest TCR peer: Imlay City (0.0 TCR gap)

Read with this employer → · Industry book → · New York employers → · Look up another →

Call Center in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Call Center averages 0.8 TCR (22% of the Job training, vocational rehabilitation or habilitation BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Call Center TCR series: 2016=3.3 · 2018=0 · 2021=0 · 2022=0 · 2023=0.9 · BLS 3.8

Where Call Center falls in its industry

1,455 Job training, vocational rehab establishments

Safer than 94% of graded establishments in this industry, whose median TCR is 4.6.

More dangerous than peersSafer than peers

Narrower to New York alone (the establishments it most directly competes with for workers and contracts): ranked #1 safest of 88 Job training, vocational rehab employers in New York.

Call Center (227 employees, TCR 0.8) among 29 same-industry peers, split at the industry median of 54 employees and a TCR of 4.6 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,0004,0005,000 0510152025 Average employees Total Case Rate Call Center
Call Center (227 employees, TCR 0.8) among 29 same-industry peers, split at the industry median of 54 employees and a TCR of 4.6

Call Center has more employees than the Job training, vocational rehabilitation median and a lower injury rate than the industry's median TCR of 4.6. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2023 0.9 0.9 1 0 0
2022 0.0 0.0 0 0 0
2021 0.0 0.0 0 0 0
2018 0.0 0.0 0 0 0
2016 3.3 3.3 0 2 0

OSHA ITA peer cross-reference

Establishment peer ledger

624310 · NY · Rochester

1,455 Job training, vocational rehabilitation or habilitation employers nationwide with a credible TCR · 21,008 rated employers in New York with headcount on file · 956 employers in Rochester, NY · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR Imlay City 0.8 TCR
NAICS-TCR 535160 MI 40020 GRAND RIVER AVE 0.8 TCR
NAICS-TCR KANDU Ind Adel St 0.8 TCR
NAICS-TCR Rushville Shares 0.8 TCR
STATE-SIZE Monadnock Construction, Inc. 227 FTE
STATE-SIZE RW Dake Construction 227 FTE
STATE-SIZE Billitier Electric Inc 227 FTE
STATE-SIZE DiCarlo Distributors 227 FTE
CITY-NEAR Division 50 University of Rochester 13,244 FTE
CITY-NEAR Rochester General Hospital 7,833 FTE
CITY-NEAR Division 40 University of Rochester 4,884 FTE
CITY-NEAR Unity Hospital 3,158 FTE
NAT-TCR Johnson Controls 0.8 TCR
NAT-TCR Corporate Office 0.8 TCR
NAT-TCR hardwire inc. 0.8 TCR
NAT-TCR Big Lots Store #833 ASHLAND, KY 0.8 TCR
NAT-SIZE Goodrich Corporation (Spokane WA) 227 FTE
NAT-SIZE A Quality Facility Services 227 FTE
NAT-SIZE Fiesta # 07 227 FTE
NAT-SIZE Parks 1965 W. 500 So. 227 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2023, 2022, 2021, 2018, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.