MDs' (medical doctors, except mental health) offices (e.g., centers, clinics) · New Mexico
Contact Center
Albuquerque, NM · ~44 workers · 5 years of OSHA Injury Tracking Application data.
- A
- Excellent Safety Record
- 0.9
- Avg TCR
- 3.8
- Industry avg
- 0
- Fatalities
The verdict
Contact Center runs at 23% of its industry's injury rate - far safer than the typical MDs' (medical doctors, except mental health) offices (e.g., centers, clinics) workplace, earning a grade A.
Contact Center: 0.9 TCR = 23% of MDs' (medical doctors, except mental health) offices (e.g., centers, clinics) BLS 3.8 · 5y Form 300A (see methodology below)
Contact Center safety composite
Contact Center scores strongest on total case rate (tcr) (safer than 93% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).
74/100
Percentile-weighted across 3 of 3 measures
- Total Case Rate (TCR)
- A 0.87 per 100 workers
Safer than 93% of industry peers
- DART rate
- C 0 per 100 workers
Safer than 70% of industry peers
- Fatalities
- D 0
Safer than 50% of industry peers
Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).
TCR Δ
−2.3
2019→2023
Contact Center injury rate improved
Contact Center's TCR fell 2.3 from 2.3 in 2019 to 0.0 in 2023. Peak filing year was 2019 at 2.3 TCR. In 2023, DART was 0× this establishment's average TCR (severity share of cases).
2019=2.3 · 2020=2.1 · 2021=0.0 · 2022=0.0 · 2023=0.0
OSHA ITA Form 300A scorecard
Establishment book 621111 · Albuquerque, NM AT/BELOW-IND · SMALL
Grade A · TCR 0.9 · 23% of ind
- DART 0.0 DART
- RANK #4/40
- PHOTO La Jolla
- BOOK 5y book
- INJ 1 inj
- SIZE ~44 FTE
Nearest TCR peer: La Jolla (0.0 TCR gap)
Read with this employer → · Industry book → · New Mexico employers → · Look up another →
Contact Center in the TCR neighbourhood
Average Total Case Rate among this establishment and nearest same-industry peers
- This site
Contact Center
0.9 TCR
- La Jolla
La Jolla
0.9 TCR
- Clinic - Midwa
Clinic - Midway
0.9 TCR
- 1165 Northern
1165 Northern Blvd
0.9 TCR
- Family Health
Family Health Services Clinics
0.9 TCR
What this shows Contact Center averages 0.9 TCR (23% of the MDs' (medical doctors, except mental health) offices (e.g., centers, clinics) BLS benchmark).
Contact Center TCR series: 2019=2.3 · 2020=2.1 · 2021=0 · 2022=0 · 2023=0 · BLS 3.8
Where Contact Center falls in its industry
2,836 MDs' (medical doctors, except establishmentsSafer than 93% of graded establishments in this industry, whose median TCR is 3.1.
Narrower to New Mexico alone (the establishments it most directly competes with for workers and contracts): ranked #4 safest of 40 MDs' (medical doctors, except employers in New Mexico.
Contact Center has fewer employees than the MDs' (medical doctors, except mental hea median and a lower injury rate than the industry's median TCR of 3.1. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.
Year-by-Year Safety Data
| Year | TCR | DART | Injuries | Illnesses | Fatalities |
|---|---|---|---|---|---|
| 2023 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2022 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2021 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2020 | 2.1 | 2.1 | 0 | 1 | 0 |
| 2019 | 2.3 | 2.3 | 1 | 0 | 0 |
OSHA ITA peer cross-reference
Establishment peer ledger
621111 · NM · Albuquerque
2,836 MDs' (medical doctors, except mental health) offices (e.g., centers, clinics) employers nationwide with a credible TCR · 2,241 rated employers in New Mexico with headcount on file · 944 employers in Albuquerque, NM · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.
| Rel | Establishment | Metric |
|---|---|---|
| NAICS-TCR | La Jolla | 0.9 TCR |
| NAICS-TCR | Clinic - Midway | 0.9 TCR |
| NAICS-TCR | 1165 Northern Blvd | 0.9 TCR |
| NAICS-TCR | Family Health Services Clinics | 0.9 TCR |
| STATE-SIZE | Alb Power Operations | 44 FTE |
| STATE-SIZE | J&E Utilities Service LLC | 44 FTE |
| STATE-SIZE | Hagerman Location | 44 FTE |
| STATE-SIZE | Mans Construction Company | 44 FTE |
| CITY-NEAR | NM-01 | 4,429 FTE |
| CITY-NEAR | Presbyterian Hospital | 4,298 FTE |
| CITY-NEAR | Cooper Administrative Center | 3,531 FTE |
| CITY-NEAR | Amazon.com Services LLC - ABQ1 | 1,917 FTE |
| NAT-TCR | EC Source Services LLC | 0.9 TCR |
| NAT-TCR | SAF-HOLLAND - Muskegon | 0.9 TCR |
| NAT-TCR | Compressed Air Technologies, Inc. | 0.9 TCR |
| NAT-TCR | Lars Remodeling & Design | 0.9 TCR |
| NAT-SIZE | Cash Saver 188 | 44 FTE |
| NAT-SIZE | The Truss Company and Building Supply-Spokane | 44 FTE |
| NAT-SIZE | Refrigeration Systems Construction & Service, Inc | 44 FTE |
| NAT-SIZE | United 363 | 44 FTE |
Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →
Read our methodology - how this data is sourced, computed, and verified.