453998 All Other Miscellaneous Store Retailers except Tobacco Stores · New York

Customer Call Center

Auburn, NY · ~17 workers · 2 years of OSHA Injury Tracking Application data.

B
Good Safety Record
2.0
Avg TCR
3.4
Industry avg
0
Fatalities
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The verdict

Customer Call Center runs at 58% of its industry's injury rate - safer than the typical 453998 All Other Miscellaneous Store Retailers except Tobacco Stores workplace, earning a grade B.

Customer Call Center: 2.0 TCR = 58% of 453998 All Other Miscellaneous Store Retailers except Tobacco Stores BLS 3.4 · 2y Form 300A (see methodology below)

Customer Call Center safety composite

Customer Call Center scores strongest on dart rate (safer than 80% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

C

72/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
B 1.97 per 100 workers

Safer than 79% of industry peers

DART rate
B 0 per 100 workers

Safer than 80% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

Customer Call Center: 0.0 → 3.9 TCR

Peak year 2024 @ 3.9 TCR · DART/TCR 0× in 2024

Customer Call Center's TCR rose 3.9 from 0.0 in 2023 to 3.9 in 2024. In 2024, DART was 0× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 453998 · Auburn, NY AT/BELOW-IND · SMALL

Grade B · TCR 2.0 · 58% of ind

  • DART 0.0 DART
  • RANK #4/8
  • PHOTO Chadwell Supply Nort…
  • BOOK 2y book
  • INJ 1 inj
  • SIZE ~17 FTE

Nearest TCR peer: Chadwell Supply North Carolina Inc - Charlotte (0.0 TCR gap)

Read with this employer → · Industry book → · New York employers → · Look up another →

Customer Call Center in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Customer Call Center averages 2.0 TCR (58% of the 453998 All Other Miscellaneous Store Retailers except Tobacco Stores BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Customer Call Center TCR series: 2023=0 · 2024=3.9 · BLS 3.4

Where Customer Call Center falls in its industry

67 453998 All Other Miscellaneous establishments

Safer than 79% of graded establishments in this industry, whose median TCR is 4.9.

More dangerous than peersSafer than peers

Narrower to New York alone (the establishments it most directly competes with for workers and contracts): ranked #4 safest of 8 453998 All Other Miscellaneous employers in New York.

Customer Call Center (17 employees, TCR 2.0) among 29 same-industry peers, split at the industry median of 44 employees and a TCR of 4.9 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 0100200300400500 0510152025 Average employees Total Case Rate Customer Call Center
Customer Call Center (17 employees, TCR 2.0) among 29 same-industry peers, split at the industry median of 44 employees and a TCR of 4.9

Customer Call Center has fewer employees than the 453998 All Other Miscellaneous Store Ret median and a lower injury rate than the industry's median TCR of 4.9. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2024 3.9 0.0 1 0 0
2023 0.0 0.0 0 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

453998 · NY · Auburn

67 453998 All Other Miscellaneous Store Retailers except Tobacco Stores employers nationwide with a credible TCR · 21,008 rated employers in New York with headcount on file · 92 employers in Auburn, NY · 4 cross-state NAT-TCR peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR Chadwell Supply North Carolina Inc - Charlotte 2.0 TCR
NAICS-TCR Dex Imaging, Inc. -Corp 2.0 TCR
NAICS-TCR Optimus 1.9 TCR
NAICS-TCR Royal Pools & Spas, Inc. 2.1 TCR
STATE-SIZE Columbia Care New York LLC.-Riverhead 17 FTE
STATE-SIZE Ivy Acres- PA 17 FTE
STATE-SIZE Linwood Management Group LLC 17 FTE
STATE-SIZE Rainey Substation 17 FTE
CITY-NEAR Auburn Community Hospital 725 FTE
CITY-NEAR Commons St Anthony 513 FTE
CITY-NEAR Wegmans Auburn 038 376 FTE
CITY-NEAR 1830 331 FTE
NAT-TCR Alatrade Foods Inc - Albertville 2.0 TCR
NAT-TCR Amherst Insulation & Firestop Service, Inc. 2.0 TCR
NAT-TCR Baytown 10086 2.0 TCR
NAT-TCR Pontiac 10121 2.0 TCR

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2024, 2023. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.