Corporate, subsidiary, and regional managing offices · North Carolina
Customer Contact Center
Charlotte, NC · ~616 workers · 8 years of OSHA Injury Tracking Application data.
- A
- Excellent Safety Record
- 0.1
- Avg TCR
- 0.7
- Industry avg
- 0
- Fatalities
The verdict
Customer Contact Center runs at 11% of its industry's injury rate - far safer than the typical Corporate, subsidiary, and regional managing offices workplace, earning a grade A.
Customer Contact Center: 0.1 TCR = 11% of Corporate, subsidiary, and regional managing offices BLS 0.7 · 8y Form 300A (see methodology below)
Customer Contact Center safety composite
Customer Contact Center scores strongest on total case rate (tcr) (safer than 95% of same-industry peers) and weakest on fatalities (safer than 51%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).
75/100
Percentile-weighted across 3 of 3 measures
- Total Case Rate (TCR)
- A 0.08 per 100 workers
Safer than 95% of industry peers
- DART rate
- C 0 per 100 workers
Safer than 69% of industry peers
- Fatalities
- D 0
Safer than 51% of industry peers
Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).
Customer Contact Center held a steady TCR band
Customer Contact Center's TCR held near 0.2 from 0.2 in 2016 to 0.0 in 2023. Peak filing year was 2016 at 0.2 TCR. In 2023, DART was 0× this establishment's average TCR (severity share of cases).
2016=0.2 · 2017=0.2 · 2018=0.2 · 2019=0.0 · 2020=0.0 · 2021=0.0 · 2022=0.0 · 2023=0.0
OSHA ITA Form 300A scorecard
Establishment book 551114 · Charlotte, NC AT/BELOW-IND · MID
Grade A · TCR 0.1 · 11% of ind
- DART 0.0 DART
- RANK #7/70
- PHOTO Estee Lauder - JHL
- BOOK 8y book
- INJ 3 inj
- SIZE ~616 FTE
Nearest TCR peer: Estee Lauder - JHL (0.0 TCR gap)
Read with this employer → · Industry book → · North Carolina employers → · Look up another →
Customer Contact Center in the TCR neighbourhood
Average Total Case Rate among this establishment and nearest same-industry peers
- This site 0.1
Customer Contact Center
0.1 TCR
- Estee Lauder - 0.1
Estee Lauder - JHL
0.1 TCR
- Lear Corporati 0.1
Lear Corporation - Building 400
0.1 TCR
- Edison Plaza 0.1
Edison Plaza
0.1 TCR
- Corporate Offi 0.1
Corporate Office
0.1 TCR
What this shows Customer Contact Center averages 0.1 TCR (11% of the Corporate, subsidiary, and regional managing offices BLS benchmark).
Customer Contact Center TCR series: 2016=0.2 · 2017=0.2 · 2018=0.2 · 2019=0 · 2020=0 · 2021=0 · 2022=0 · 2023=0 · BLS 0.7
Where Customer Contact Center falls in its industry
1,475 Corporate, subsidiary, and reg establishmentsSafer than 95% of graded establishments in this industry, whose median TCR is 0.7.
Narrower to North Carolina alone (the establishments it most directly competes with for workers and contracts): ranked #7 safest of 70 Corporate, subsidiary, and reg employers in North Carolina.
Customer Contact Center has more employees than the Corporate, subsidiary, and regional mana median and a lower injury rate than the industry's median TCR of 0.7. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.
Year-by-Year Safety Data
| Year | TCR | DART | Injuries | Illnesses | Fatalities |
|---|---|---|---|---|---|
| 2023 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2022 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2021 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2020 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2019 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2018 | 0.2 | 0.0 | 1 | 0 | 0 |
| 2017 | 0.2 | 0.0 | 1 | 0 | 0 |
| 2016 | 0.2 | 0.0 | 1 | 0 | 0 |
OSHA ITA peer cross-reference
Establishment peer ledger
551114 · NC · Charlotte
1,475 Corporate, subsidiary, and regional managing offices employers nationwide with a credible TCR · 16,981 rated employers in North Carolina with headcount on file · 2,058 employers in Charlotte, NC · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.
| Rel | Establishment | Metric |
|---|---|---|
| NAICS-TCR | Estee Lauder - JHL | 0.1 TCR |
| NAICS-TCR | Lear Corporation - Building 400 | 0.1 TCR |
| NAICS-TCR | Edison Plaza | 0.1 TCR |
| NAICS-TCR | Corporate Office | 0.1 TCR |
| STATE-SIZE | Support Center | 616 FTE |
| STATE-SIZE | 4538_9896 | 616 FTE |
| STATE-SIZE | FUJIFILM DIOSYNTH BIOTECHNOLOGIES. NC | 617 FTE |
| STATE-SIZE | Supply Chain : Wilmington, NC | 615 FTE |
| CITY-NEAR | 1101-Carolinas Medical Center (1101) | 8,444 FTE |
| CITY-NEAR | 0001-Carolinas Medical Center | 8,032 FTE |
| CITY-NEAR | 4795-AA-CLT-CHARLOTTE-CLT-TRML | 7,295 FTE |
| CITY-NEAR | Novant Health Presbyterian Medical Center | 4,973 FTE |
| NAT-TCR | Alpharetta Headquarters | 0.1 TCR |
| NAT-TCR | ExxonMobil Chemical, Beaumont Polyethylene Plant | 0.1 TCR |
| NAT-TCR | International Flavors and Fragrances | 0.1 TCR |
| NAT-TCR | Almac Clinical Technologies LLC | 0.1 TCR |
| NAT-SIZE | Aurubis Buffalo, Inc. | 616 FTE |
| NAT-SIZE | UniFirst Corp. Loc's | 616 FTE |
| NAT-SIZE | 1855-FLPEN42 | 616 FTE |
| NAT-SIZE | Zulily (OH) | 616 FTE |
Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →
Read our methodology - how this data is sourced, computed, and verified.