Residential cleaning services · Missouri
Customer Response Center
St. Louis, MO · ~87 workers · 3 years of OSHA Injury Tracking Application data.
- C
- Average Safety Record
- 4.2
- Avg TCR
- 4.5
- Industry avg
- 0
- Fatalities
The verdict
Customer Response Center runs at 93% of its industry's injury rate - about level with the typical Residential cleaning services workplace, earning a grade C.
Customer Response Center: 4.2 TCR = 93% of Residential cleaning services BLS 4.5 · 3y Form 300A (see methodology below)
Customer Response Center safety composite
Customer Response Center scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on dart rate (safer than 27%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).
37/100
Percentile-weighted across 3 of 3 measures
- Total Case Rate (TCR)
- D 4.2 per 100 workers
Safer than 37% of industry peers
- DART rate
- F 3.43 per 100 workers
Safer than 27% of industry peers
- Fatalities
- D 0
Safer than 50% of industry peers
Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).
Rising injury rate
Customer Response Center: 2.2 → 4.6 TCR
Peak year 2018 @ 5.8 TCR · DART/TCR 0.82× in 2019
Customer Response Center's TCR rose 2.4 from 2.2 in 2017 to 4.6 in 2019. Peak filing year was 2018 at 5.8 TCR. In 2019, DART was 0.82× this establishment's average TCR (severity share of cases).
OSHA ITA Form 300A scorecard
Establishment book 561720 · St. Louis, MO AT/BELOW-IND · SMALL
Grade C · TCR 4.2 · 93% of ind
- DART 3.4 DART
- RANK #67/96
- PHOTO Jordan Valley Medica…
- BOOK 3y book
- INJ 11 inj
- SIZE ~87 FTE
Nearest TCR peer: Jordan Valley Medical Center - EVS (0.0 TCR gap)
Read with this employer → · Industry book → · Missouri employers → · Look up another →
Customer Response Center in the TCR neighbourhood
Average Total Case Rate among this establishment and nearest same-industry peers
- This site
Customer Response Center
4.2 TCR
- Jordan Valley
Jordan Valley Medical Center - EVS
4.2 TCR
- Poplar Bluff R
Poplar Bluff Regional Medical Center - EVS
4.2 TCR
- General Conver
General Converting - GCI
4.2 TCR
- Miami Valley H
Miami Valley Hospital
4.2 TCR
What this shows Customer Response Center averages 4.2 TCR (93% of the Residential cleaning services BLS benchmark).
Customer Response Center TCR series: 2017=2.2 · 2018=5.8 · 2019=4.6 · BLS 4.5
Where Customer Response Center falls in its industry
4,064 Residential cleaning services establishmentsSafer than 37% of graded establishments in this industry, whose median TCR is 3.2.
Narrower to Missouri alone (the establishments it most directly competes with for workers and contracts): ranked #67 safest of 96 Residential cleaning services employers in Missouri.
Customer Response Center has more employees than the Residential cleaning services median and a higher injury rate than the industry's median TCR of 3.2. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.
Year-by-Year Safety Data
| Year | TCR | DART | Injuries | Illnesses | Fatalities |
|---|---|---|---|---|---|
| 2019 | 4.6 | 3.4 | 4 | 0 | 0 |
| 2018 | 5.8 | 1.2 | 5 | 0 | 0 |
| 2017 | 2.2 | 1.1 | 2 | 0 | 0 |
OSHA ITA peer cross-reference
Establishment peer ledger
561720 · MO · St. Louis
4,064 Residential cleaning services employers nationwide with a credible TCR · 10,075 rated employers in Missouri with headcount on file · 686 employers in St. Louis, MO · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.
| Rel | Establishment | Metric |
|---|---|---|
| NAICS-TCR | Jordan Valley Medical Center - EVS | 4.2 TCR |
| NAICS-TCR | Poplar Bluff Regional Medical Center - EVS | 4.2 TCR |
| NAICS-TCR | General Converting - GCI | 4.2 TCR |
| NAICS-TCR | Miami Valley Hospital | 4.2 TCR |
| STATE-SIZE | Corteva New Madrid Production | 87 FTE |
| STATE-SIZE | Eagle Compression, LLC | 87 FTE |
| STATE-SIZE | Northland Service Center | 87 FTE |
| STATE-SIZE | RS Electric Utility Services | 87 FTE |
| CITY-NEAR | Monsanto - St. Louis | 6,028 FTE |
| CITY-NEAR | St. Anthony's Medical Center | 3,706 FTE |
| CITY-NEAR | ABI Corporation | 2,720 FTE |
| CITY-NEAR | Saint Louis University Hospital | 2,084 FTE |
| NAT-TCR | Frankfort Operations | 4.2 TCR |
| NAT-TCR | Chapel Manor | 4.2 TCR |
| NAT-TCR | Braun Thyssenkrupp Elevator LLC | 4.2 TCR |
| NAT-TCR | Shopko Store #142 (Fort Madison, IA) | 4.2 TCR |
| NAT-SIZE | Houston West Energy Corridor | 87 FTE |
| NAT-SIZE | Independence Tube Decatur | 87 FTE |
| NAT-SIZE | Covanta Essex Company | 87 FTE |
| NAT-SIZE | Hunter Truck Sales & Service Inc. - Butler | 87 FTE |
Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →
Read our methodology - how this data is sourced, computed, and verified.