General warehousing and storage · Texas
Customer Service Center
Fort Worth, TX · ~244 workers · 5 years of OSHA Injury Tracking Application data.
- D
- Poor Safety Record
- 9.1
- Avg TCR
- 5.8
- Industry avg
- 0
- Fatalities
The verdict
Customer Service Center runs at 156% of its industry's injury rate - more dangerous than the typical General warehousing and storage workplace, earning a grade D.
Customer Service Center: 9.1 TCR = 156% of General warehousing and storage BLS 5.8 · 5y Form 300A (see methodology below)
Customer Service Center safety composite
Customer Service Center scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on total case rate (tcr) (safer than 12%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).
24/100
Percentile-weighted across 3 of 3 measures
- Total Case Rate (TCR)
- F 9.06 per 100 workers
Safer than 12% of industry peers
- DART rate
- F 5.61 per 100 workers
Safer than 20% of industry peers
- Fatalities
- D 0
Safer than 50% of industry peers
Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).
TCR Δ
−3.6
2016→2020
Customer Service Center injury rate improved
Customer Service Center's TCR fell 3.6 from 9.8 in 2016 to 6.2 in 2020. Peak filing year was 2017 at 11.7 TCR. In 2020, DART was 0.62× this establishment's average TCR (severity share of cases).
2016=9.8 · 2017=11.7 · 2018=7.7 · 2019=9.9 · 2020=6.2
OSHA ITA Form 300A scorecard
Establishment book 493110 · Fort Worth, TX ABOVE-IND · MID
Grade D · TCR 9.1 · 156% of ind
- DART 5.6 DART
- RANK #784/846
- PHOTO ADUSA Dist DC 10 Sal…
- BOOK 5y book
- INJ 116 inj
- SIZE ~244 FTE
Nearest TCR peer: ADUSA Dist DC 10 Salisbury NC (0.0 TCR gap)
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Customer Service Center in the TCR neighbourhood
Average Total Case Rate among this establishment and nearest same-industry peers
- This site
Customer Service Center
9.1 TCR
- ADUSA Dist DC
ADUSA Dist DC 10 Salisbury NC
9.1 TCR
- Atlanta LC
Atlanta LC
9.1 TCR
- Grundfos Pumps
Grundfos Pumps Manufacturing Corporation
9.1 TCR
- 1955 Warehouse
1955 Warehouse
9.1 TCR
What this shows Customer Service Center averages 9.1 TCR (156% of the General warehousing and storage BLS benchmark).
Customer Service Center TCR series: 2016=9.8 · 2017=11.7 · 2018=7.7 · 2019=9.9 · 2020=6.2 · BLS 5.8
Where Customer Service Center falls in its industry
9,477 General warehousing and storag establishmentsSafer than 12% of graded establishments in this industry, whose median TCR is 3.5.
Narrower to Texas alone (the establishments it most directly competes with for workers and contracts): ranked #784 safest of 846 General warehousing and storag employers in Texas.
Customer Service Center has more employees than the General warehousing and storage median and a higher injury rate than the industry's median TCR of 3.5. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.
Year-by-Year Safety Data
| Year | TCR | DART | Injuries | Illnesses | Fatalities |
|---|---|---|---|---|---|
| 2020 | 6.2 | 5.6 | 11 | 0 | 0 |
| 2019 | 9.9 | 9.0 | 32 | 1 | 0 |
| 2018 | 7.7 | 6.6 | 21 | 0 | 0 |
| 2017 | 11.7 | 9.2 | 28 | 0 | 0 |
| 2016 | 9.8 | 9.4 | 24 | 0 | 0 |
OSHA ITA peer cross-reference
Establishment peer ledger
493110 · TX · Fort Worth
9,477 General warehousing and storage employers nationwide with a credible TCR · 38,394 rated employers in Texas with headcount on file · 1,346 employers in Fort Worth, TX · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.
| Rel | Establishment | Metric |
|---|---|---|
| NAICS-TCR | ADUSA Dist DC 10 Salisbury NC | 9.1 TCR |
| NAICS-TCR | Atlanta LC | 9.1 TCR |
| NAICS-TCR | Grundfos Pumps Manufacturing Corporation | 9.1 TCR |
| NAICS-TCR | 1955 Warehouse | 9.1 TCR |
| STATE-SIZE | Amherst Construction, LLC | 244 FTE |
| STATE-SIZE | Construction | 244 FTE |
| STATE-SIZE | Lone Star Paving - Harold Green | 244 FTE |
| STATE-SIZE | Harper Brothers Construction | 244 FTE |
| CITY-NEAR | Lockheed Martin Corporation US TX Fort Worth Lockheed Blvd (1093) | 16,547 FTE |
| CITY-NEAR | Lockheed Martin Corporation Fort Worth Campus (1093) | 13,805 FTE |
| CITY-NEAR | Cook Children's Medical Center | 4,998 FTE |
| CITY-NEAR | TX- Fort Worth | 4,667 FTE |
| NAT-TCR | Defiance Metal Products: Heber Springs, AR | 9.1 TCR |
| NAT-TCR | Allied Omaha Retread | 9.1 TCR |
| NAT-TCR | Ross store 1515 | 9.1 TCR |
| NAT-TCR | Vandenberg Air Force Base | 9.1 TCR |
| NAT-SIZE | Eldorado Stone, LLC | 244 FTE |
| NAT-SIZE | Dierbergs Central Office | 244 FTE |
| NAT-SIZE | LECO Corporation- Headquarters | 244 FTE |
| NAT-SIZE | Mount Juliet Ofc/Whse | 244 FTE |
Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →
Read our methodology - how this data is sourced, computed, and verified.