Distribution of electric power · Florida

Customer Service - East

West Palm Beach, FL · ~364 workers · 5 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.1
Avg TCR
1.2
Industry avg
0
Fatalities
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The verdict

Customer Service - East runs at 11% of its industry's injury rate - far safer than the typical Distribution of electric power workplace, earning a grade A.

Customer Service - East: 0.1 TCR = 11% of Distribution of electric power BLS 1.2 · 5y Form 300A (see methodology below)

Customer Service - East safety composite

Customer Service - East scores strongest on total case rate (tcr) (safer than 99% of same-industry peers) and weakest on fatalities (safer than 51%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

B

80/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
A 0.13 per 100 workers

Safer than 99% of industry peers

DART rate
B 0 per 100 workers

Safer than 79% of industry peers

Fatalities
D 0

Safer than 51% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Customer Service - East held a steady TCR band

Customer Service - East's TCR held near 0.0 from 0.0 in 2016 to 0.0 in 2021. Peak filing year was 2017 at 0.7 TCR. In 2021, DART was 0× this establishment's average TCR (severity share of cases).

2016=0.0 · 2017=0.7 · 2018=0.0 · 2020=0.0 · 2021=0.0

OSHA ITA Form 300A scorecard

Establishment book 221122 · West Palm Beach, FL AT/BELOW-IND · MID

Grade A · TCR 0.1 · 11% of ind

  • DART 0.0 DART
  • RANK #4/135
  • PHOTO Parnall East
  • BOOK 5y book
  • INJ 2 inj
  • SIZE ~364 FTE

Nearest TCR peer: Parnall East (0.0 TCR gap)

Read with this employer → · Industry book → · Florida employers → · Look up another →

Customer Service - East in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Customer Service - East averages 0.1 TCR (11% of the Distribution of electric power BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Customer Service - East TCR series: 2016=0 · 2017=0.7 · 2018=0 · 2020=0 · 2021=0 · BLS 1.2

Where Customer Service - East falls in its industry

2,958 Distribution of electric power establishments

Safer than 99% of graded establishments in this industry, whose median TCR is 2.5.

More dangerous than peersSafer than peers

Narrower to Florida alone (the establishments it most directly competes with for workers and contracts): ranked #4 safest of 135 Distribution of electric power employers in Florida.

Customer Service - East (364 employees, TCR 0.1) among 29 same-industry peers, split at the industry median of 56 employees and a TCR of 2.5 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 05001,0001,5002,000 051015 Average employees Total Case Rate Customer Service - East
Customer Service - East (364 employees, TCR 0.1) among 29 same-industry peers, split at the industry median of 56 employees and a TCR of 2.5

Customer Service - East has more employees than the Distribution of electric power median and a lower injury rate than the industry's median TCR of 2.5. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2021 0.0 0.0 0 0 0
2020 0.0 0.0 0 0 0
2018 0.0 0.0 0 0 0
2017 0.7 0.0 2 0 0
2016 0.0 0.0 0 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

221122 · FL · West Palm Beach

2,958 Distribution of electric power employers nationwide with a credible TCR · 26,569 rated employers in Florida with headcount on file · 446 employers in West Palm Beach, FL · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR Parnall East 0.1 TCR
NAICS-TCR Clark Public Utilities - Electric Center 0.1 TCR
NAICS-TCR Kentucky Utilities General Office 0.1 TCR
NAICS-TCR 777 Main 0.1 TCR
STATE-SIZE B/E Aerospace Inc (Medley FL) 364 FTE
STATE-SIZE WM 3348 364 FTE
STATE-SIZE WM 5301 364 FTE
STATE-SIZE 1702 364 FTE
CITY-NEAR Spar Business Services 7,516 FTE
CITY-NEAR Unity Lab Services 3,838 FTE
CITY-NEAR 4701-947 1,719 FTE
CITY-NEAR 947 ST MARY S MEDICAL CENTER 1,699 FTE
NAT-TCR Mt. View 0.1 TCR
NAT-TCR Lumentum Corporate 0.1 TCR
NAT-TCR CB&I, LLC. Houston Plant 0.1 TCR
NAT-TCR St-Louis (PC) 0.1 TCR
NAT-SIZE Parks and Recreation 364 FTE
NAT-SIZE Gainesville Plant 364 FTE
NAT-SIZE 0672 - St George Ut Whse 364 FTE
NAT-SIZE Columbus Medical Center 364 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2021, 2020, 2018, 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.