Electric power distribution systems · Ohio
Customer Service
Akron, OH · ~879 workers · 9 years of OSHA Injury Tracking Application data.
- A
- Excellent Safety Record
- 0.2
- Avg TCR
- 1.2
- Industry avg
- 0
- Fatalities
The verdict
Customer Service runs at 18% of its industry's injury rate - far safer than the typical Electric power distribution systems workplace, earning a grade A.
Customer Service: 0.2 TCR = 18% of Electric power distribution systems BLS 1.2 · 9y Form 300A (see methodology below)
Customer Service safety composite
Customer Service scores strongest on total case rate (tcr) (safer than 97% of same-industry peers) and weakest on fatalities (safer than 51%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).
79/100
Percentile-weighted across 3 of 3 measures
- Total Case Rate (TCR)
- A 0.22 per 100 workers
Safer than 97% of industry peers
- DART rate
- B 0 per 100 workers
Safer than 79% of industry peers
- Fatalities
- D 0
Safer than 51% of industry peers
Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).
Customer Service held a steady TCR band
Customer Service's TCR held near 0.3 from 0.3 in 2016 to 0.0 in 2024. Peak filing year was 2017 at 0.8 TCR. In 2024, DART was 0× this establishment's average TCR (severity share of cases).
2016=0.3 · 2017=0.8 · 2018=0.3 · 2019=0.5 · 2020=0.0 · 2021=0.0 · 2022=0.1 · 2023=0.0 · 2024=0.0
OSHA ITA Form 300A scorecard
Establishment book 221122 · Akron, OH AT/BELOW-IND · MID
Grade A · TCR 0.2 · 18% of ind
- DART 0.0 DART
- RANK #6/120
- PHOTO 01 GOB
- BOOK 9y book
- INJ 20 inj
- SIZE ~879 FTE
Nearest TCR peer: 01 GOB (0.0 TCR gap)
Read with this employer → · Industry book → · Ohio employers → · Look up another →
Customer Service in the TCR neighbourhood
Average Total Case Rate among this establishment and nearest same-industry peers
- This site 0.2
Customer Service
0.2 TCR
- 01 GOB 0.2
01 GOB
0.2 TCR
- Ninemile Point 0.2
Ninemile Point
0.2 TCR
- Shreveport Gen 0.2
Shreveport General Ofc
0.2 TCR
- Central Browar 0.2
Central Broward Office
0.2 TCR
What this shows Customer Service averages 0.2 TCR (18% of the Electric power distribution systems BLS benchmark).
Customer Service TCR series: 2016=0.3 · 2017=0.8 · 2018=0.3 · 2019=0.5 · 2020=0 · 2021=0 · 2022=0.1 · 2023=0 · 2024=0 · BLS 1.2
Where Customer Service falls in its industry
2,958 Electric power distribution sy establishmentsSafer than 97% of graded establishments in this industry, whose median TCR is 2.5.
Narrower to Ohio alone (the establishments it most directly competes with for workers and contracts): ranked #6 safest of 120 Electric power distribution sy employers in Ohio.
Customer Service has more employees than the Electric power distribution systems median and a lower injury rate than the industry's median TCR of 2.5. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.
Year-by-Year Safety Data
| Year | TCR | DART | Injuries | Illnesses | Fatalities |
|---|---|---|---|---|---|
| 2024 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2023 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2022 | 0.1 | 0.1 | 1 | 0 | 0 |
| 2021 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2020 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2019 | 0.5 | 0.3 | 5 | 0 | 0 |
| 2018 | 0.3 | 0.1 | 3 | 0 | 0 |
| 2017 | 0.8 | 0.1 | 8 | 0 | 0 |
| 2016 | 0.3 | 0.1 | 3 | 0 | 0 |
OSHA ITA peer cross-reference
Establishment peer ledger
221122 · OH · Akron
2,958 Electric power distribution systems employers nationwide with a credible TCR · 22,650 rated employers in Ohio with headcount on file · 512 employers in Akron, OH · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.
| Rel | Establishment | Metric |
|---|---|---|
| NAICS-TCR | 01 GOB | 0.2 TCR |
| NAICS-TCR | Ninemile Point | 0.2 TCR |
| NAICS-TCR | Shreveport General Ofc | 0.2 TCR |
| NAICS-TCR | Central Broward Office | 0.2 TCR |
| STATE-SIZE | Amazon.com Services LLC - AKR1 | 879 FTE |
| STATE-SIZE | UCPC | 878 FTE |
| STATE-SIZE | Mercy Health St Joseph Warren Hospital | 876 FTE |
| STATE-SIZE | DC15 DC15 MARENGO OH | 875 FTE |
| CITY-NEAR | Children's Hospital Medical Center of Akron | 6,746 FTE |
| CITY-NEAR | Akron Children's Hospital | 6,060 FTE |
| CITY-NEAR | Summa Health - Akron City | 4,801 FTE |
| CITY-NEAR | Akron General Medical Center | 4,176 FTE |
| NAT-TCR | L3Harris | 0.2 TCR |
| NAT-TCR | Comagine Health | 0.2 TCR |
| NAT-TCR | Ninemile Point | 0.2 TCR |
| NAT-TCR | QPS Flint, LLC | 0.2 TCR |
| NAT-SIZE | SSC - Salt Lake Support Center | 879 FTE |
| NAT-SIZE | PF Consumer Healthcare B.V.(Puerto Rico Operations) LLC | 879 FTE |
| NAT-SIZE | Lakes Medical Center | 879 FTE |
| NAT-SIZE | Franklin Corporation | 879 FTE |
Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →
Read our methodology - how this data is sourced, computed, and verified.