Distribution of electric power · Puerto Rico

LUMA, Isabela Customer Experience

Isabela, PR · ~42 workers · 2 years of OSHA Injury Tracking Application data.

F
Failing Safety Record
2.6
Avg TCR
1.2
Industry avg
0
Fatalities
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The verdict

LUMA, Isabela Customer Experience runs at 213% of its industry's injury rate - far more dangerous than the typical Distribution of electric power workplace, earning a grade F.

LUMA, Isabela Customer Experience: 2.6 TCR = 213% of Distribution of electric power BLS 1.2 · 2y Form 300A (see methodology below)

LUMA, Isabela Customer Experience safety composite

LUMA, Isabela Customer Experience scores strongest on dart rate (safer than 79% of same-industry peers) and weakest on total case rate (tcr) (safer than 49%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

C

60/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
D 2.56 per 100 workers

Safer than 49% of industry peers

DART rate
B 0 per 100 workers

Safer than 79% of industry peers

Fatalities
D 0

Safer than 51% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−5.1

2023→2024

LUMA, Isabela Customer Experience injury rate improved

LUMA, Isabela Customer Experience's TCR fell 5.1 from 5.1 in 2023 to 0.0 in 2024. Peak filing year was 2023 at 5.1 TCR. In 2024, DART was 0× this establishment's average TCR (severity share of cases).

2023=5.1 · 2024=0.0

OSHA ITA Form 300A scorecard

Establishment book 221122 · Isabela, PR ABOVE-IND · SMALL

Grade F · TCR 2.6 · 213% of ind

  • DART 0.0 DART
  • RANK #12/26
  • PHOTO LUMA Customer Experi…
  • BOOK 2y book
  • INJ 0 inj
  • SIZE ~42 FTE

Nearest TCR peer: LUMA Customer Experience, Aguadilla (0.0 TCR gap)

Read with this employer → · Industry book → · Puerto Rico employers → · Look up another →

LUMA, Isabela Customer Experience in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows LUMA, Isabela Customer Experience averages 2.6 TCR (213% of the Distribution of electric power BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

LUMA, Isabela Customer Experience TCR series: 2023=5.1 · 2024=0 · BLS 1.2

Where LUMA, Isabela Customer Experience falls in its industry

2,958 Distribution of electric power establishments

Safer than 49% of graded establishments in this industry, whose median TCR is 2.5.

More dangerous than peersSafer than peers

Narrower to Puerto Rico alone (the establishments it most directly competes with for workers and contracts): ranked #12 safest of 26 Distribution of electric power employers in Puerto Rico.

LUMA, Isabela Customer Experience (42 employees, TCR 2.6) among 29 same-industry peers, split at the industry median of 56 employees and a TCR of 2.5 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 05001,0001,5002,000 051015 Average employees Total Case Rate LUMA, Isabela Customer Experience
LUMA, Isabela Customer Experience (42 employees, TCR 2.6) among 29 same-industry peers, split at the industry median of 56 employees and a TCR of 2.5

LUMA, Isabela Customer Experience has fewer employees than the Distribution of electric power median and a higher injury rate than the industry's median TCR of 2.5. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2024 0.0 0.0 0 0 0
2023 5.1 5.1 0 2 0

OSHA ITA peer cross-reference

Establishment peer ledger

221122 · PR · Isabela

2,958 Distribution of electric power employers nationwide with a credible TCR · 1,632 rated employers in Puerto Rico with headcount on file · 9 employers in Isabela, PR · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR LUMA Customer Experience, Aguadilla 2.6 TCR
NAICS-TCR Grayson-Collin Electric Cooper 2.6 TCR
NAICS-TCR Neptune Service Ctr 2.6 TCR
NAICS-TCR SELMA SERVICE CENTER 2.6 TCR
STATE-SIZE LUMA, Guayama Fleet Operations and Warehouse 42 FTE
STATE-SIZE ALPROEM ENGINEERING CONTRACTORS CORP/LILLY DEL CARIBE 42 FTE
STATE-SIZE Softex Products Puerto Rico 42 FTE
STATE-SIZE EMPRESAS BERRIOS COBROS Y CREDITO 42 FTE
CITY-NEAR GOBIERNO MUNICIPAL DE ISABELA 853 FTE
CITY-NEAR WM 2085 520 FTE
CITY-NEAR 2085 404 FTE
CITY-NEAR Contructions 148 FTE
NAT-TCR 749 Dekalb 2.6 TCR
NAT-TCR TJX Digital Memphis Merchants, LLC 2.6 TCR
NAT-TCR Kelly Generator & Equipment, Inc. 2.6 TCR
NAT-TCR Fairfax 2.6 TCR
NAT-SIZE STR0462 42 FTE
NAT-SIZE STR0282 42 FTE
NAT-SIZE STR0274 42 FTE
NAT-SIZE STR0188 42 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2024, 2023. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.