Distribution and Warehousing · Georgia
Retail Customer Service Center
Villa Rica, GA · ~117 workers · 5 years of OSHA Injury Tracking Application data.
- A
- Excellent Safety Record
- 2.2
- Avg TCR
- 5.8
- Industry avg
- 0
- Fatalities
The verdict
Retail Customer Service Center runs at 37% of its industry's injury rate - far safer than the typical Distribution and Warehousing workplace, earning a grade A.
Retail Customer Service Center: 2.2 TCR = 37% of Distribution and Warehousing BLS 5.8 · 5y Form 300A (see methodology below)
Retail Customer Service Center safety composite
Retail Customer Service Center scores strongest on dart rate (safer than 86% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).
70/100
Percentile-weighted across 3 of 3 measures
- Total Case Rate (TCR)
- C 2.17 per 100 workers
Safer than 69% of industry peers
- DART rate
- B 0 per 100 workers
Safer than 86% of industry peers
- Fatalities
- D 0
Safer than 50% of industry peers
Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).
TCR Δ
−4.8
2016→2024
Retail Customer Service Center injury rate improved
Retail Customer Service Center's TCR fell 4.8 from 4.8 in 2016 to 0.0 in 2024. Peak filing year was 2016 at 4.8 TCR. In 2024, DART was 0× this establishment's average TCR (severity share of cases).
2016=4.8 · 2017=2.0 · 2018=1.9 · 2019=2.2 · 2024=0.0
OSHA ITA Form 300A scorecard
Establishment book 493110 · Villa Rica, GA AT/BELOW-IND · MID
Grade A · TCR 2.2 · 37% of ind
- DART 0.0 DART
- RANK #211/506
- PHOTO Tosca - WEST CHESTER
- BOOK 5y book
- INJ 14 inj
- SIZE ~117 FTE
Nearest TCR peer: Tosca - WEST CHESTER (0.0 TCR gap)
Read with this employer → · Industry book → · Georgia employers → · Look up another →
Retail Customer Service Center in the TCR neighbourhood
Average Total Case Rate among this establishment and nearest same-industry peers
- This site
Retail Customer Service Center
2.2 TCR
- Tosca - WEST C
Tosca - WEST CHESTER
2.2 TCR
- Grandville DC
Grandville DC
2.2 TCR
- Farmington War
Farmington Warehouse
2.2 TCR
- 40156 - CAPSTO
40156 - CAPSTONE SUPERVALU QUINCY FL
2.2 TCR
What this shows Retail Customer Service Center averages 2.2 TCR (37% of the Distribution and Warehousing BLS benchmark).
Retail Customer Service Center TCR series: 2016=4.8 · 2017=2 · 2018=1.9 · 2019=2.2 · 2024=0 · BLS 5.8
Where Retail Customer Service Center falls in its industry
9,477 Distribution and Warehousing establishmentsSafer than 69% of graded establishments in this industry, whose median TCR is 3.5.
Narrower to Georgia alone (the establishments it most directly competes with for workers and contracts): ranked #211 safest of 506 Distribution and Warehousing employers in Georgia.
Retail Customer Service Center has more employees than the Distribution and Warehousing median and a lower injury rate than the industry's median TCR of 3.5. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.
Year-by-Year Safety Data
| Year | TCR | DART | Injuries | Illnesses | Fatalities |
|---|---|---|---|---|---|
| 2024 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2019 | 2.2 | 1.3 | 5 | 0 | 0 |
| 2018 | 1.9 | 1.9 | 3 | 0 | 0 |
| 2017 | 2.0 | 2.0 | 2 | 0 | 0 |
| 2016 | 4.8 | 3.6 | 4 | 0 | 0 |
OSHA ITA peer cross-reference
Establishment peer ledger
493110 · GA · Villa Rica
9,477 Distribution and Warehousing employers nationwide with a credible TCR · 14,941 rated employers in Georgia with headcount on file · 63 employers in Villa Rica, GA · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.
| Rel | Establishment | Metric |
|---|---|---|
| NAICS-TCR | Tosca - WEST CHESTER | 2.2 TCR |
| NAICS-TCR | Grandville DC | 2.2 TCR |
| NAICS-TCR | Farmington Warehouse | 2.2 TCR |
| NAICS-TCR | 40156 - CAPSTONE SUPERVALU QUINCY FL | 2.2 TCR |
| STATE-SIZE | Soli Organic Inc. - Jefferson | 117 FTE |
| STATE-SIZE | SouthStar Energy Services | 117 FTE |
| STATE-SIZE | Bellwood | 117 FTE |
| STATE-SIZE | Miller Mechanical Contractors & Engineers, LLC | 117 FTE |
| CITY-NEAR | Tanner Medical Center/Villa Rica | 670 FTE |
| CITY-NEAR | Sugar Foods Corporation- Villa Rica | 582 FTE |
| CITY-NEAR | Sugar Foods Corporation | 496 FTE |
| CITY-NEAR | Tanner Medical Center / Villa Rica | 483 FTE |
| NAT-TCR | S&L Materials, Inc. | 2.2 TCR |
| NAT-TCR | Holiday Inn Express Port Hueneme | 2.2 TCR |
| NAT-TCR | S. Redford | 2.2 TCR |
| NAT-TCR | 047m - Laurel Md Rntl | 2.2 TCR |
| NAT-SIZE | Landmark Medical Services, INC. | 117 FTE |
| NAT-SIZE | Watts Water Technologies | 117 FTE |
| NAT-SIZE | Berco Redwood Incorporated | 117 FTE |
| NAT-SIZE | 782 - Buffalo | 117 FTE |
Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →
Read our methodology - how this data is sourced, computed, and verified.