Employer · Arizona

S07377 - Southwest Call Center

Phoenix, AZ · ~219 workers · 6 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.5
Avg TCR
2.6
Industry avg
0
Fatalities
Subscribe to safety-record updates (RSS)

The verdict

S07377 - Southwest Call Center runs at 18% of its industry's injury rate - far safer than the typical industry workplace, earning a grade A.

S07377 - Southwest Call Center: 0.5 TCR = 18% of industry BLS 2.6 · 6y Form 300A (see methodology below)

S07377 - Southwest Call Center safety composite

S07377 - Southwest Call Center scores strongest on total case rate (tcr) (safer than 99% of same-industry peers) and weakest on fatalities (safer than 52%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

B

83/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
A 0.47 per 100 workers

Safer than 99% of industry peers

DART rate
B 0 per 100 workers

Safer than 88% of industry peers

Fatalities
D 0

Safer than 52% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−0.6

2016→2021

S07377 - Southwest Call Center injury rate improved

S07377 - Southwest Call Center's TCR fell 0.6 from 0.6 in 2016 to 0.0 in 2021. Peak filing year was 2018 at 2.0 TCR. In 2021, DART was 0× this establishment's average TCR (severity share of cases).

2016=0.6 · 2017=0.2 · 2018=2.0 · 2019=0.0 · 2020=0.0 · 2021=0.0

OSHA ITA Form 300A scorecard

Establishment book 562111 · Phoenix, AZ AT/BELOW-IND · MID

Grade A · TCR 0.5 · 18% of ind

  • DART 0.0 DART
  • RANK #3/49
  • PHOTO Republic Services of…
  • BOOK 6y book
  • INJ 6 inj
  • SIZE ~219 FTE

Nearest TCR peer: Republic Services of Lubbock (0.0 TCR gap)

Read with this employer → · Industry book → · Arizona employers → · Look up another →

S07377 - Southwest Call Center in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows S07377 - Southwest Call Center averages 0.5 TCR (18% of the industry BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

S07377 - Southwest Call Center TCR series: 2016=0.6 · 2017=0.2 · 2018=2 · 2019=0 · 2020=0 · 2021=0 · BLS 2.6

Where S07377 - Southwest Call Center falls in its industry

2,322 industry establishments

Safer than 99% of graded establishments in this industry, whose median TCR is 5.1.

More dangerous than peersSafer than peers

Narrower to Arizona alone (the establishments it most directly competes with for workers and contracts): ranked #3 safest of 49 industry employers in Arizona.

S07377 - Southwest Call Center (219 employees, TCR 0.5) among 29 same-industry peers, split at the industry median of 55 employees and a TCR of 5.1 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 0100200300400 05101520 Average employees Total Case Rate S07377 - Southwest Call Center
S07377 - Southwest Call Center (219 employees, TCR 0.5) among 29 same-industry peers, split at the industry median of 55 employees and a TCR of 5.1

S07377 - Southwest Call Center has more employees than the industry median and a lower injury rate than the industry's median TCR of 5.1. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2021 0.0 0.0 0 0 0
2020 0.0 0.0 0 0 0
2019 0.0 0.0 0 0 0
2018 2.0 0.0 1 0 0
2017 0.2 0.0 1 0 0
2016 0.6 0.3 4 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

562111 · AZ · Phoenix

2,322 industry employers nationwide with a credible TCR · 9,594 rated employers in Arizona with headcount on file · 2,630 employers in Phoenix, AZ · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR Republic Services of Lubbock 0.5 TCR
NAICS-TCR Corporate 0.5 TCR
NAICS-TCR County Waste of Pennsylvania LLC 3 0.5 TCR
NAICS-TCR Recology Service Center 0.5 TCR
STATE-SIZE Daifuku America eFA Division 219 FTE
STATE-SIZE AZ.TEMPE.2 - Ricoh Usa, Inc. 219 FTE
STATE-SIZE Unit # 2419 219 FTE
STATE-SIZE Phoenix Fulfillment Center 219 FTE
CITY-NEAR Maricopa County 15,504 FTE
CITY-NEAR Phoenix Children's Hospital 7,575 FTE
CITY-NEAR All Company 6,261 FTE
CITY-NEAR 6403-64030500 6,153 FTE
NAT-TCR CSI Fabrication Shop 0.5 TCR
NAT-TCR Historic Old Central High School 0.5 TCR
NAT-TCR Business 1 0.5 TCR
NAT-TCR Bridgestone APM Headquarters Office Building 0.5 TCR
NAT-SIZE Capstone 219 FTE
NAT-SIZE Delta 219 FTE
NAT-SIZE Pinova, Inc Brunswick 219 FTE
NAT-SIZE American Preclinical Services 219 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2021, 2020, 2019, 2018, 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.