Employer · Texas

S08938 - WM Call Centers

Houston, TX · ~982 workers · 2 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.1
Avg TCR
2.6
Industry avg
0
Fatalities
Subscribe to safety-record updates (RSS)

The verdict

S08938 - WM Call Centers runs at 4% of its industry's injury rate - far safer than the typical industry workplace, earning a grade A.

S08938 - WM Call Centers: 0.1 TCR = 4% of industry BLS 2.6 · 2y Form 300A (see methodology below)

S08938 - WM Call Centers safety composite

S08938 - WM Call Centers scores strongest on total case rate (tcr) (safer than 100% of same-industry peers) and weakest on fatalities (safer than 52%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

B

84/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
A 0.1 per 100 workers

Safer than 100% of industry peers

DART rate
B 0 per 100 workers

Safer than 88% of industry peers

Fatalities
D 0

Safer than 52% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

S08938 - WM Call Centers held a steady TCR band

S08938 - WM Call Centers's TCR held near 0.2 from 0.2 in 2023 to 0.0 in 2024. Peak filing year was 2023 at 0.2 TCR. In 2024, DART was 0× this establishment's average TCR (severity share of cases).

2023=0.2 · 2024=0.0

OSHA ITA Form 300A scorecard

Establishment book 562111 · Houston, TX AT/BELOW-IND · MID

Grade A · TCR 0.1 · 4% of ind

  • DART 0.0 DART
  • RANK #2/117
  • PHOTO S05951 - WM of New E…
  • BOOK 2y book
  • INJ 2 inj
  • SIZE ~982 FTE

Nearest TCR peer: S05951 - WM of New England Area Office (0.0 TCR gap)

Read with this employer → · Industry book → · Texas employers → · Look up another →

S08938 - WM Call Centers in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows S08938 - WM Call Centers averages 0.1 TCR (4% of the industry BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

S08938 - WM Call Centers TCR series: 2023=0.2 · 2024=0 · BLS 2.6

Where S08938 - WM Call Centers falls in its industry

2,322 industry establishments

Safer than 100% of graded establishments in this industry, whose median TCR is 5.1.

More dangerous than peersSafer than peers

Narrower to Texas alone (the establishments it most directly competes with for workers and contracts): ranked #2 safest of 117 industry employers in Texas.

S08938 - WM Call Centers (982 employees, TCR 0.1) among 29 same-industry peers, split at the industry median of 55 employees and a TCR of 5.1 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 05001,0001,500 05101520 Average employees Total Case Rate S08938 - WM Call Centers
S08938 - WM Call Centers (982 employees, TCR 0.1) among 29 same-industry peers, split at the industry median of 55 employees and a TCR of 5.1

S08938 - WM Call Centers has more employees than the industry median and a lower injury rate than the industry's median TCR of 5.1. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2024 0.0 0.0 0 0 0
2023 0.2 0.1 2 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

562111 · TX · Houston

2,322 industry employers nationwide with a credible TCR · 38,394 rated employers in Texas with headcount on file · 5,116 employers in Houston, TX · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR S05951 - WM of New England Area Office 0.1 TCR
NAICS-TCR S03477 - WM of Pacific NW MA Office-Portland 0.1 TCR
NAICS-TCR S05350 - WM of Greater Mid Atlantic Area Office 0.1 TCR
NAICS-TCR S07937 - WM of WPA MD WV VA Area Office 0.1 TCR
STATE-SIZE Enterprise Products Operating LLC, Houston Region (NGL Fractionation, Field Services, Maintenance) 983 FTE
STATE-SIZE HCBeck, Ltd 981 FTE
STATE-SIZE AMN Healthcare 983 FTE
STATE-SIZE 4701-952 980 FTE
CITY-NEAR IAH IAH 11,560 FTE
CITY-NEAR IAH - Airport United Airlines Offices 10,239 FTE
CITY-NEAR 6925-IAH 9,442 FTE
CITY-NEAR Houston Methodist Hospital Texas Medical Center 8,873 FTE
NAT-TCR Kyloa - Upsco Global Operations Center 0.1 TCR
NAT-TCR Pfizer 0.1 TCR
NAT-TCR Teledyne Mountain View 0.1 TCR
NAT-TCR NuScale Power, LLC 0.1 TCR
NAT-SIZE Genzyme 982 FTE
NAT-SIZE Phoenix Contact 982 FTE
NAT-SIZE Highway 61 982 FTE
NAT-SIZE BetMGM 982 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2024, 2023. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.