Long-distance telephone carriers, wired · Louisiana

Service Center - Customer Service

Gonzales, LA · ~26 workers · 4 years of OSHA Injury Tracking Application data.

D
Poor Safety Record
1.2
Avg TCR
0.7
Industry avg
0
Fatalities
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The verdict

Service Center - Customer Service runs at 169% of its industry's injury rate - more dangerous than the typical Long-distance telephone carriers, wired workplace, earning a grade D.

Service Center - Customer Service: 1.2 TCR = 169% of Long-distance telephone carriers, wired BLS 0.7 · 4y Form 300A (see methodology below)

Service Center - Customer Service safety composite

Service Center - Customer Service scores strongest on dart rate (safer than 81% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

C

62/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
D 1.18 per 100 workers

Safer than 52% of industry peers

DART rate
B 0 per 100 workers

Safer than 81% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−4.7

2017→2020

Service Center - Customer Service injury rate improved

Service Center - Customer Service's TCR fell 4.7 from 4.7 in 2017 to 0.0 in 2020. Peak filing year was 2017 at 4.7 TCR. In 2020, DART was 0× this establishment's average TCR (severity share of cases).

2017=4.7 · 2018=0.0 · 2019=0.0 · 2020=0.0

OSHA ITA Form 300A scorecard

Establishment book 517110 · Gonzales, LA ABOVE-IND · SMALL

Grade D · TCR 1.2 · 169% of ind

  • DART 0.0 DART
  • RANK #4/7
  • PHOTO Liberty Tower
  • BOOK 4y book
  • INJ 1 inj
  • SIZE ~26 FTE

Nearest TCR peer: Liberty Tower (0.0 TCR gap)

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Service Center - Customer Service in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Service Center - Customer Service averages 1.2 TCR (169% of the Long-distance telephone carriers, wired BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Service Center - Customer Service TCR series: 2017=4.7 · 2018=0 · 2019=0 · 2020=0 · BLS 0.7

Where Service Center - Customer Service falls in its industry

537 Long-distance telephone carrie establishments

Safer than 52% of graded establishments in this industry, whose median TCR is 1.3.

More dangerous than peersSafer than peers

Narrower to Louisiana alone (the establishments it most directly competes with for workers and contracts): ranked #4 safest of 7 Long-distance telephone carrie employers in Louisiana.

Service Center - Customer Service (26 employees, TCR 1.2) among 29 same-industry peers, split at the industry median of 276 employees and a TCR of 1.3 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 05101520 Average employees Total Case Rate Service Center - Customer Service
Service Center - Customer Service (26 employees, TCR 1.2) among 29 same-industry peers, split at the industry median of 276 employees and a TCR of 1.3

Service Center - Customer Service has fewer employees than the Long-distance telephone carriers, wired median and a lower injury rate than the industry's median TCR of 1.3. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2020 0.0 0.0 0 0 0
2019 0.0 0.0 0 0 0
2018 0.0 0.0 0 0 0
2017 4.7 0.0 1 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

517110 · LA · Gonzales

537 Long-distance telephone carriers, wired employers nationwide with a credible TCR · 6,723 rated employers in Louisiana with headcount on file · 91 employers in Gonzales, LA · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR Liberty Tower 1.2 TCR
NAICS-TCR HNVIALZW 1.2 TCR
NAICS-TCR SUN PRAIRIE GENERAL OFC 1.2 TCR
NAICS-TCR CHRLNCUN 1.1 TCR
STATE-SIZE Unlimtied Contract Services Pine Grove 26 FTE
STATE-SIZE Entergy Jonesboro 26 FTE
STATE-SIZE Shreveport Milam Building RE55 26 FTE
STATE-SIZE Total Environment Solutions - Duson 26 FTE
CITY-NEAR Specialty Welding and Turnarounds, LLC 2,051 FTE
CITY-NEAR 532 511 FTE
CITY-NEAR Smith Tank & Steel, Inc. 450 FTE
CITY-NEAR WM 532 435 FTE
NAT-TCR Vyaire Medical - Palm Springs 1.2 TCR
NAT-TCR Weitron, Newark Office 1.2 TCR
NAT-TCR Solomon Georgetown 1.2 TCR
NAT-TCR Genesee Valley Publicaitons 1.2 TCR
NAT-SIZE Central Transport - 984 26 FTE
NAT-SIZE Coarc - Cardinal Hall 26 FTE
NAT-SIZE Michelmann Steel Construction Co. 26 FTE
NAT-SIZE Saint Paul Police Downtown Beat 26 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2020, 2019, 2018, 2017. This is publicly available government data - not a legal determination of workplace conditions.
Data sourced from official public datasets. See our methodology for details.