Mail and Parcel Delivery · Michigan

255099-Customer Care Center - Mi

Name: 255099-Customer Care Center - Mi Workplace Safety Data
Creator: PlainSafetyScore
License: https://creativecommons.org/publicdomain/zero/1.0/

Troy, MI · ~421 workers · 5 years of OSHA Injury Tracking Application data.

Compiled by PlainSafetyScore · August 25, 2026

A
Excellent Safety Record: 1.8
Avg TCR: 4.5
Industry avg: 0
Fatalities

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The verdict

255099-Customer Care Center - Mi runs at 39% of its industry's injury rate - far safer than the typical Mail and Parcel Delivery workplace, earning a grade A.

255099-Customer Care Center - Mi: 1.8 TCR = 39% of Mail and Parcel Delivery BLS 4.5 · 5y Form 300A (see methodology below)

255099-Customer Care Center - Mi safety composite

255099-Customer Care Center - Mi scores strongest on total case rate (tcr) (safer than 97% of same-industry peers) and weakest on fatalities (safer than 51%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

81/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR): A 1.77 per 100 workers

Safer than 97% of industry peers
DART rate: B 1.61 per 100 workers

Safer than 83% of industry peers
Fatalities: D 0

Safer than 51% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−0.9

2018→2022

255099-Customer Care Center - Mi injury rate improved

255099-Customer Care Center - Mi's TCR fell 0.9 from 2.5 in 2018 to 1.6 in 2022. Peak filing year was 2018 at 2.5 TCR. In 2022, DART was 0.91× this establishment's average TCR (severity share of cases).

2018=2.5 · 2019=2.4 · 2020=0.8 · 2021=1.6 · 2022=1.6

OSHA ITA Form 300A scorecard

Establishment book 491110 · Troy, MI AT/BELOW-IND · MID

Grade A · TCR 1.8 · 39% of ind

DART 1.6 DART
RANK #9/464
PHOTO DELBERT L ATKINSON_1…
BOOK 5y book
INJ 18 inj
SIZE ~421 FTE

Nearest TCR peer: DELBERT L ATKINSON_1360595 (0.0 TCR gap)

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1.8
DELBERT L ATKI

1.8
BELLEVUE WAY C

1.8
CAMPBELL_13567

1.8
ROY_1380022

1.8

What this shows 255099-Customer Care Center - Mi averages 1.8 TCR (39% of the Mail and Parcel Delivery BLS benchmark).

255099-Customer Care Center - Mi TCR series: 2018=2.5 · 2019=2.4 · 2020=0.8 · 2021=1.6 · 2022=1.6 · BLS 4.5

Where 255099-Customer Care Center - Mi falls in its industry

13,818 Mail and Parcel Delivery establishments

Safer than 97% of graded establishments in this industry, whose median TCR is 6.8.

Grade A

More dangerous than peersSafer than peers

Narrower to Michigan alone (the establishments it most directly competes with for workers and contracts): ranked #9 safest of 464 Mail and Parcel Delivery employers in Michigan.

255099-Customer Care Center - Mi (421 employees, TCR 1.8) among 29 same-industry peers, split at the industry median of 51 employees and a TCR of 6.8

255099-Customer Care Center - Mi has more employees than the Mail and Parcel Delivery median and a lower injury rate than the industry's median TCR of 6.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year	TCR	DART	Injuries	Illnesses
2022	1.6	1.6	0	9
2021	1.6	1.6	1	4
2020	0.8	0.8	2	1
2019	2.4	2.1	7	2
2018	2.5	2.2	8	0

OSHA ITA peer cross-reference

Establishment peer ledger

491110 · MI · Troy

13,818 Mail and Parcel Delivery employers nationwide with a credible TCR · 16,393 rated employers in Michigan with headcount on file · 237 employers in Troy, MI · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel	Establishment	Place	Metric
NAICS-TCR	DELBERT L ATKINSON_1360595	PASADENA, TX	1.8 TCR
NAICS-TCR	BELLEVUE WAY CARRIER ANNEX_1492994	BELLEVUE, WA	1.8 TCR
NAICS-TCR	CAMPBELL_1356794	CAMPBELL, CA	1.8 TCR
NAICS-TCR	ROY_1380022	ROY, UT	1.8 TCR
STATE-SIZE	Yanfeng USA Automotive Trim Systems	HARRISON TWP	421 FTE
STATE-SIZE	Bay City Components	BAY CITY	421 FTE
STATE-SIZE	AUBURN HILLS	AUBURN HILLS	421 FTE
STATE-SIZE	Detroit Marriott Hotel at the Renaissance Center	DETROIT	421 FTE
CITY-NEAR	2250-309	Troy	5,397 FTE
CITY-NEAR	Henry Ford Troy - Maple Road	Troy	1,702 FTE
CITY-NEAR	Headquarters	Troy	1,607 FTE
CITY-NEAR	Troy - Maple Road	Troy	1,361 FTE
NAT-TCR	Cutera, Inc	Brisbane, CA	1.8 TCR
NAT-TCR	ISD 728 Parker Elementary	Elk River, MN	1.8 TCR
NAT-TCR	HG569	Moreno Valley, CA	1.8 TCR
NAT-TCR	Fire-Dex	Medina, OH	1.8 TCR
NAT-SIZE	1010 Nash Corporate Office (Minneapolis,Mn)	Edina, MN	421 FTE
NAT-SIZE	019 Texas Health Frisco	Frisco, TX	421 FTE
NAT-SIZE	White River Marine Group, LLC-Bolivar	Bolivar, MO	421 FTE
NAT-SIZE	Cardinal Health 120 PR	Guaynabo, PR	421 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2022, 2021, 2020, 2019, 2018. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.