Customer service call centers · California

Alorica - Fresno

Fresno, CA · ~1,237 workers · 3 years of OSHA Injury Tracking Application data.

C
Average Safety Record
2.7
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

Alorica - Fresno runs at 105% of its industry's injury rate - about level with the typical Customer service call centers workplace, earning a grade C.

Alorica - Fresno: 2.7 TCR = 105% of Customer service call centers BLS 2.6 · 3y Form 300A (see methodology below)

Alorica - Fresno safety composite

Alorica - Fresno scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on total case rate (tcr) (safer than 7%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

F

21/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
F 2.73 per 100 workers

Safer than 7% of industry peers

DART rate
F 1 per 100 workers

Safer than 16% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−0.9

2017→2019

Alorica - Fresno injury rate improved

Alorica - Fresno's TCR fell 0.9 from 3.3 in 2017 to 2.3 in 2019. Peak filing year was 2017 at 3.3 TCR. In 2019, DART was 0.37× this establishment's average TCR (severity share of cases).

2017=3.3 · 2018=2.6 · 2019=2.3

OSHA ITA Form 300A scorecard

Establishment book 561422 · Fresno, CA ABOVE-IND · LARGE

Grade C · TCR 2.7 · 105% of ind

  • DART 1.0 DART
  • RANK #12/13
  • PHOTO AZ2
  • BOOK 3y book
  • INJ 57 inj
  • SIZE ~1,237 FTE

Nearest TCR peer: AZ2 (0.0 TCR gap)

Read with this employer → · Industry book → · California employers → · Look up another →

Alorica - Fresno in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Alorica - Fresno averages 2.7 TCR (105% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Alorica - Fresno TCR series: 2017=3.3 · 2018=2.6 · 2019=2.3 · BLS 2.6

Where Alorica - Fresno falls in its industry

159 Customer service call centers establishments

Safer than 7% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to California alone (the establishments it most directly competes with for workers and contracts): ranked #12 safest of 13 Customer service call centers employers in California.

Alorica - Fresno (1,237 employees, TCR 2.7) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 0123 Average employees Total Case Rate Alorica - Fresno
Alorica - Fresno (1,237 employees, TCR 2.7) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Alorica - Fresno has more employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2019 2.3 1.0 13 1 0
2018 2.6 1.2 16 8 0
2017 3.3 0.5 28 2 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · CA · Fresno

159 Customer service call centers employers nationwide with a credible TCR · 51,834 rated employers in California with headcount on file · 981 employers in Fresno, CA · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR AZ2 2.8 TCR
NAICS-TCR LCI - 071 3.0 TCR
NAICS-TCR AZ1 2.5 TCR
NAICS-TCR Total Marketing Concepts, Inc. 3.2 TCR
STATE-SIZE Pappas Family Farms Shop & Farm 1,237 FTE
STATE-SIZE JJ HARVESTING 1,237 FTE
STATE-SIZE RICHMOND (CARMD) 1,237 FTE
STATE-SIZE California Department of Transportation Facility 35 1,238 FTE
CITY-NEAR County of Fresno 7,553 FTE
CITY-NEAR Ag Force LLC 6,430 FTE
CITY-NEAR Community Regional Medical Ctr 5,549 FTE
CITY-NEAR Community Regional Medical Center 4,921 FTE
NAT-TCR Plant 1 2.7 TCR
NAT-TCR Lincoln Lumber Conroe 2.7 TCR
NAT-TCR Yarde Metals, Inc.: Pennsylvania 2.7 TCR
NAT-TCR Tri-Cities Staffing 2.7 TCR
NAT-SIZE Amzl : Dbo3 1,237 FTE
NAT-SIZE Davidson County Government 1,237 FTE
NAT-SIZE Beech Island Mill 1,237 FTE
NAT-SIZE St. Francis Medical Center 1,237 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2019, 2018, 2017. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.