Customer service call centers · Florida

Total Marketing Concepts, Inc.

Sanford, FL · ~583 workers · 2 years of OSHA Injury Tracking Application data.

D
Poor Safety Record
3.2
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

Total Marketing Concepts, Inc. runs at 123% of its industry's injury rate - more dangerous than the typical Customer service call centers workplace, earning a grade D.

Total Marketing Concepts, Inc.: 3.2 TCR = 123% of Customer service call centers BLS 2.6 · 2y Form 300A (see methodology below)

Total Marketing Concepts, Inc. safety composite

Total Marketing Concepts, Inc. scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on total case rate (tcr) (safer than 5%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

F

21/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
F 3.21 per 100 workers

Safer than 5% of industry peers

DART rate
F 0.94 per 100 workers

Safer than 18% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−1.9

2016→2018

Total Marketing Concepts, Inc. injury rate improved

Total Marketing Concepts, Inc.'s TCR fell 1.9 from 4.2 in 2016 to 2.3 in 2018. Peak filing year was 2016 at 4.2 TCR. In 2018, DART was 0.29× this establishment's average TCR (severity share of cases).

2016=4.2 · 2018=2.3

OSHA ITA Form 300A scorecard

Establishment book 561422 · Sanford, FL ABOVE-IND · MID

Grade D · TCR 3.2 · 123% of ind

  • DART 0.9 DART
  • RANK #16/16
  • PHOTO LCI - 071
  • BOOK 2y book
  • INJ 25 inj
  • SIZE ~583 FTE

Nearest TCR peer: LCI - 071 (0.2 TCR gap)

Read with this employer → · Industry book → · Florida employers → · Look up another →

Total Marketing Concepts, Inc. in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Total Marketing Concepts, Inc. averages 3.2 TCR (123% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Total Marketing Concepts, Inc. TCR series: 2016=4.2 · 2018=2.3 · BLS 2.6

Where Total Marketing Concepts, Inc. falls in its industry

159 Customer service call centers establishments

Safer than 5% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Florida alone (the establishments it most directly competes with for workers and contracts): ranked #16 safest of 16 Customer service call centers employers in Florida.

Total Marketing Concepts, Inc. (583 employees, TCR 3.2) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 01234 Average employees Total Case Rate Total Marketing Concepts, Inc.
Total Marketing Concepts, Inc. (583 employees, TCR 3.2) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Total Marketing Concepts, Inc. has more employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2018 2.3 0.9 12 0 0
2016 4.2 0.3 13 1 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · FL · Sanford

159 Customer service call centers employers nationwide with a credible TCR · 26,569 rated employers in Florida with headcount on file · 210 employers in Sanford, FL · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR LCI - 071 3.0 TCR
NAICS-TCR EMMC Pre-Registration 3.6 TCR
NAICS-TCR AZ2 2.8 TCR
NAICS-TCR Alorica - Fresno 2.7 TCR
STATE-SIZE D&K Harvesting, Inc 583 FTE
STATE-SIZE FL Army National Guard 583 FTE
STATE-SIZE Costa Color, LLC 584 FTE
STATE-SIZE Jackson Nurse Professional 582 FTE
CITY-NEAR QLM 4,852 FTE
CITY-NEAR Catalyst-QLM 1,467 FTE
CITY-NEAR HCA FLORIDA LAKE MONROE HOSPITAL 907 FTE
CITY-NEAR Central Florida Regional Hospital 905 FTE
NAT-TCR REN171 Chandler 3.2 TCR
NAT-TCR JRUSA-Wellsville 3.2 TCR
NAT-TCR TR Seattle Management LLC 3.2 TCR
NAT-TCR 0243 - Ext. Doors-Lexington 3.2 TCR
NAT-SIZE General Mills (Belvidere) 583 FTE
NAT-SIZE Company Wide 583 FTE
NAT-SIZE Transport Solutions NA and EMEA : MFG-Minneapolis, MN-USA 583 FTE
NAT-SIZE Northboro (Ma33) 583 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2018, 2016. This is publicly available government data - not a legal determination of workplace conditions.
Data sourced from official public datasets. See our methodology for details.