Telephone Call Centers · Texas

Amarillo Call Center

Amarillo, TX · ~262 workers · 5 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.5
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

Amarillo Call Center runs at 19% of its industry's injury rate - far safer than the typical Telephone Call Centers workplace, earning a grade A.

Amarillo Call Center: 0.5 TCR = 19% of Telephone Call Centers BLS 2.6 · 5y Form 300A (see methodology below)

Amarillo Call Center safety composite

Amarillo Call Center scores strongest on dart rate (safer than 76% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

C

67/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
C 0.5 per 100 workers

Safer than 69% of industry peers

DART rate
B 0 per 100 workers

Safer than 76% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−0.8

2016→2020

Amarillo Call Center injury rate improved

Amarillo Call Center's TCR fell 0.8 from 1.3 in 2016 to 0.4 in 2020. Peak filing year was 2016 at 1.3 TCR. In 2020, DART was 0× this establishment's average TCR (severity share of cases).

2016=1.3 · 2017=0.0 · 2018=0.0 · 2019=0.8 · 2020=0.4

OSHA ITA Form 300A scorecard

Establishment book 561422 · Amarillo, TX AT/BELOW-IND · MID

Grade A · TCR 0.5 · 19% of ind

  • DART 0.0 DART
  • RANK #9/21
  • PHOTO 4002
  • BOOK 5y book
  • INJ 6 inj
  • SIZE ~262 FTE

Nearest TCR peer: 4002 (0.0 TCR gap)

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Amarillo Call Center in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Amarillo Call Center averages 0.5 TCR (19% of the Telephone Call Centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Amarillo Call Center TCR series: 2016=1.3 · 2017=0 · 2018=0 · 2019=0.8 · 2020=0.4 · BLS 2.6

Where Amarillo Call Center falls in its industry

159 Telephone Call Centers establishments

Safer than 69% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Texas alone (the establishments it most directly competes with for workers and contracts): ranked #9 safest of 21 Telephone Call Centers employers in Texas.

Amarillo Call Center (262 employees, TCR 0.5) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate Amarillo Call Center
Amarillo Call Center (262 employees, TCR 0.5) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Amarillo Call Center has fewer employees than the Telephone Call Centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2020 0.4 0.0 1 0 0
2019 0.8 0.8 2 0 0
2018 0.0 0.0 0 0 0
2017 0.0 0.0 0 0 0
2016 1.3 0.8 3 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · TX · Amarillo

159 Telephone Call Centers employers nationwide with a credible TCR · 38,394 rated employers in Texas with headcount on file · 351 employers in Amarillo, TX · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR 4002 0.5 TCR
NAICS-TCR Green 0.5 TCR
NAICS-TCR Eau Claire Skypark-1E 0.5 TCR
NAICS-TCR Harbor Freight Tools Corporate Camarillo 0.5 TCR
STATE-SIZE Lochridge-Priest, Inc. - Fort Worth 262 FTE
STATE-SIZE Owen Godley TX 262 FTE
STATE-SIZE TurboFab 262 FTE
STATE-SIZE Completion Houston Product Center 262 FTE
CITY-NEAR Amarillo Plant 3,771 FTE
CITY-NEAR BSA Hospital LLC 2,790 FTE
CITY-NEAR 2576-12071000-12071 1,839 FTE
CITY-NEAR 2576-30 1,492 FTE
NAT-TCR Western Specialty Contractors - Branch 047 - Orlando, FL 0.5 TCR
NAT-TCR Menasha Packaging Company - Englewood Cliffs 0.5 TCR
NAT-TCR Lsam Dapi-Us 0.5 TCR
NAT-TCR Loews Business Service Center 0.5 TCR
NAT-SIZE Life Care Center of Melbourne 262 FTE
NAT-SIZE Cancer Centers - Faris Road 262 FTE
NAT-SIZE Adventist Home Care Services - Home Assistance 262 FTE
NAT-SIZE Infrastructure Consulting & Engineering PLLC 262 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2020, 2019, 2018, 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.