Customer service call centers · Arkansas

4002

North Little Rock, AR · ~239 workers · 2 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.5
Avg TCR
2.6
Industry avg
0
Fatalities
Subscribe to safety-record updates (RSS)

The verdict

4002 runs at 20% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.

4002: 0.5 TCR = 20% of Customer service call centers BLS 2.6 · 2y Form 300A (see methodology below)

4002 safety composite

4002 scores strongest on dart rate (safer than 76% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

C

66/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
C 0.51 per 100 workers

Safer than 68% of industry peers

DART rate
B 0 per 100 workers

Safer than 76% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

4002: 0.0 → 1.0 TCR

Peak year 2017 @ 1.0 TCR · DART/TCR 0× in 2017

4002's TCR rose 1.0 from 0.0 in 2016 to 1.0 in 2017. In 2017, DART was 0× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 561422 · North Little Rock, AR AT/BELOW-IND · MID

Grade A · TCR 0.5 · 20% of ind

  • DART 0.0 DART
  • RANK P68
  • PHOTO Eau Claire Skypark-1E
  • BOOK 2y book
  • INJ 2 inj
  • SIZE ~239 FTE

Nearest TCR peer: Eau Claire Skypark-1E (0.0 TCR gap)

Read with this employer → · Industry book → · Arkansas employers → · Look up another →

4002 in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows 4002 averages 0.5 TCR (20% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

4002 TCR series: 2016=0 · 2017=1 · BLS 2.6

Where 4002 falls in its industry

159 Customer service call centers establishments

Safer than 68% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers
4002 (239 employees, TCR 0.5) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate 4002
4002 (239 employees, TCR 0.5) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

4002 has fewer employees than the Customer service call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2017 1.0 0.0 2 0 0
2016 0.0 0.0 0 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · AR · North Little Rock

159 Customer service call centers employers nationwide with a credible TCR · 4,393 rated employers in Arkansas with headcount on file · 149 employers in North Little Rock, AR · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR Eau Claire Skypark-1E 0.5 TCR
NAICS-TCR Amarillo Call Center 0.5 TCR
NAICS-TCR Green 0.5 TCR
NAICS-TCR QVC Chesapeake, Inc. 0.5 TCR
STATE-SIZE Dierks 239 FTE
STATE-SIZE EMERSON 239 FTE
STATE-SIZE Trinity Rail Maintenance Services #4034 239 FTE
STATE-SIZE 8 239 FTE
CITY-NEAR AR Little Rock 4,667 FTE
CITY-NEAR Maverick North Little Rock, AR 1,165 FTE
CITY-NEAR EngageMED 1,100 FTE
CITY-NEAR Baptist Health Medical Center - North Little Rock 1,002 FTE
NAT-TCR 6354-FL20 0.5 TCR
NAT-TCR South District Houston ENB1 0.5 TCR
NAT-TCR Terracon Consultants Inc 0.5 TCR
NAT-TCR Waco/Belton Construction 0.5 TCR
NAT-SIZE Baytown Center (Txbat) 239 FTE
NAT-SIZE Staten Island (Nysti) 239 FTE
NAT-SIZE Columbia (Mocol) 239 FTE
NAT-SIZE Macon (Gamac) 239 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.