Administrative management services · Minnesota

Customer Call Center

Golden Valley, MN · ~50 workers · 4 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.7
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

Customer Call Center runs at 27% of its industry's injury rate - far safer than the typical Administrative management services workplace, earning a grade A.

Customer Call Center: 0.7 TCR = 27% of Administrative management services BLS 2.6 · 4y Form 300A (see methodology below)

Customer Call Center safety composite

Customer Call Center scores strongest on dart rate (safer than 70% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

C

64/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
C 0.7 per 100 workers

Safer than 67% of industry peers

DART rate
C 0 per 100 workers

Safer than 70% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Customer Call Center held a steady TCR band

Customer Call Center's TCR held near 0.0 from 0.0 in 2018 to 0.0 in 2024. Peak filing year was 2019 at 2.8 TCR. In 2024, DART was 0× this establishment's average TCR (severity share of cases).

2018=0.0 · 2019=2.8 · 2021=0.0 · 2024=0.0

OSHA ITA Form 300A scorecard

Establishment book 561110 · Golden Valley, MN AT/BELOW-IND · SMALL

Grade A · TCR 0.7 · 27% of ind

  • DART 0.0 DART
  • RANK #15/35
  • PHOTO Downers Grove, IL
  • BOOK 4y book
  • INJ 0 inj
  • SIZE ~50 FTE

Nearest TCR peer: Downers Grove, IL (0.0 TCR gap)

Read with this employer → · Industry book → · Minnesota employers → · Look up another →

Customer Call Center in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Customer Call Center averages 0.7 TCR (27% of the Administrative management services BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Customer Call Center TCR series: 2018=0 · 2019=2.8 · 2021=0 · 2024=0 · BLS 2.6

Where Customer Call Center falls in its industry

544 Administrative management serv establishments

Safer than 67% of graded establishments in this industry, whose median TCR is 1.2.

More dangerous than peersSafer than peers

Narrower to Minnesota alone (the establishments it most directly competes with for workers and contracts): ranked #15 safest of 35 Administrative management serv employers in Minnesota.

Customer Call Center (50 employees, TCR 0.7) among 29 same-industry peers, split at the industry median of 117 employees and a TCR of 1.2 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 05001,0001,500 051015 Average employees Total Case Rate Customer Call Center
Customer Call Center (50 employees, TCR 0.7) among 29 same-industry peers, split at the industry median of 117 employees and a TCR of 1.2

Customer Call Center has fewer employees than the Administrative management services median and a lower injury rate than the industry's median TCR of 1.2. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2024 0.0 0.0 0 0 0
2021 0.0 0.0 0 0 0
2019 2.8 0.0 0 1 0
2018 0.0 0.0 0 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561110 · MN · Golden Valley

544 Administrative management services employers nationwide with a credible TCR · 15,828 rated employers in Minnesota with headcount on file · 115 employers in Golden Valley, MN · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR Downers Grove, IL 0.7 TCR
NAICS-TCR HE-Midway Corporate Campus 0.7 TCR
NAICS-TCR CHS Services - 320 SSR 0.7 TCR
NAICS-TCR Home Business Unit 0.7 TCR
STATE-SIZE Meadow Star 50 FTE
STATE-SIZE Louriston 50 FTE
STATE-SIZE East Dublin 50 FTE
STATE-SIZE Edina Service Center-UB 50 FTE
CITY-NEAR General Mills (Corporate) 3,932 FTE
CITY-NEAR Koch Companies 1,413 FTE
CITY-NEAR HoneywellMN10 1,388 FTE
CITY-NEAR James Ford Bell R&D Center 1,000 FTE
NAT-TCR HP Hood LLC - R&D Technical Center 0.7 TCR
NAT-TCR Meletio Lighting 0.7 TCR
NAT-TCR Branch 5543 - WP Portland #2 0.7 TCR
NAT-TCR Administration & Growout Divisions 0.7 TCR
NAT-SIZE American Gypsum Company - Bernalillo 50 FTE
NAT-SIZE Kinefac Corporation 50 FTE
NAT-SIZE Winter Park 50 FTE
NAT-SIZE Court at Round Rock 50 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2024, 2021, 2019, 2018. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.