Commercial and industrial machinery repair and maintenance services · Massachusetts
East Region Customer Center
West Springfield, MA · ~207 workers · 3 years of OSHA Injury Tracking Application data.
- B
- Good Safety Record
- 1.6
- Avg TCR
- 2.1
- Industry avg
- 0
- Fatalities
The verdict
East Region Customer Center runs at 78% of its industry's injury rate - safer than the typical Commercial and industrial machinery repair and maintenance services workplace, earning a grade B.
East Region Customer Center: 1.6 TCR = 78% of Commercial and industrial machinery repair and maintenance services BLS 2.1 · 3y Form 300A (see methodology below)
East Region Customer Center safety composite
East Region Customer Center scores strongest on total case rate (tcr) (safer than 71% of same-industry peers) and weakest on dart rate (safer than 49%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).
58/100
Percentile-weighted across 3 of 3 measures
- Total Case Rate (TCR)
- C 1.64 per 100 workers
Safer than 71% of industry peers
- DART rate
- D 0.75 per 100 workers
Safer than 49% of industry peers
- Fatalities
- D 0
Safer than 51% of industry peers
Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).
TCR Δ
−1.1
2022→2024
East Region Customer Center injury rate improved
East Region Customer Center's TCR fell 1.1 from 2.6 in 2022 to 1.5 in 2024. Peak filing year was 2022 at 2.6 TCR. In 2024, DART was 0.46× this establishment's average TCR (severity share of cases).
2022=2.6 · 2023=0.9 · 2024=1.5
OSHA ITA Form 300A scorecard
Establishment book 811310 · West Springfield, MA AT/BELOW-IND · MID
Grade B · TCR 1.6 · 78% of ind
- DART 0.8 DART
- RANK #8/31
- PHOTO Smith Power Products…
- BOOK 3y book
- INJ 10 inj
- SIZE ~207 FTE
Nearest TCR peer: Smith Power Products Inc. (Hobbs) (0.0 TCR gap)
Read with this employer → · Industry book → · Massachusetts employers → · Look up another →
East Region Customer Center in the TCR neighbourhood
Average Total Case Rate among this establishment and nearest same-industry peers
- This site
East Region Customer Center
1.6 TCR
- Smith Power Pr
Smith Power Products Inc. (Hobbs)
1.6 TCR
- Mid Ohio Mater
Mid Ohio Material Handling, Inc.
1.6 TCR
- Alta Enterpris
Alta Enterprises LLC- Binghamton
1.6 TCR
- Twin City Cont
Twin City Container, Inc.
1.6 TCR
What this shows East Region Customer Center averages 1.6 TCR (78% of the Commercial and industrial machinery repair and maintenance services BLS benchmark).
East Region Customer Center TCR series: 2022=2.6 · 2023=0.9 · 2024=1.5 · BLS 2.1
Where East Region Customer Center falls in its industry
2,560 Commercial and industrial mach establishmentsSafer than 71% of graded establishments in this industry, whose median TCR is 2.7.
Narrower to Massachusetts alone (the establishments it most directly competes with for workers and contracts): ranked #8 safest of 31 Commercial and industrial mach employers in Massachusetts.
East Region Customer Center has more employees than the Commercial and industrial machinery repa median and a lower injury rate than the industry's median TCR of 2.7. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.
Year-by-Year Safety Data
| Year | TCR | DART | Injuries | Illnesses | Fatalities |
|---|---|---|---|---|---|
| 2024 | 1.5 | 0.8 | 2 | 0 | 0 |
| 2023 | 0.9 | 0.0 | 2 | 0 | 0 |
| 2022 | 2.6 | 1.7 | 6 | 0 | 0 |
OSHA ITA peer cross-reference
Establishment peer ledger
811310 · MA · West Springfield
2,560 Commercial and industrial machinery repair and maintenance services employers nationwide with a credible TCR · 10,108 rated employers in Massachusetts with headcount on file · 63 employers in West Springfield, MA · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.
| Rel | Establishment | Metric |
|---|---|---|
| NAICS-TCR | Smith Power Products Inc. (Hobbs) | 1.6 TCR |
| NAICS-TCR | Mid Ohio Material Handling, Inc. | 1.6 TCR |
| NAICS-TCR | Alta Enterprises LLC- Binghamton | 1.6 TCR |
| NAICS-TCR | Twin City Container, Inc. | 1.6 TCR |
| STATE-SIZE | Environmental Systems, Inc | 207 FTE |
| STATE-SIZE | Draka Cableteq USA | 207 FTE |
| STATE-SIZE | Kaz | 207 FTE |
| STATE-SIZE | 1232 - Holyoke | 207 FTE |
| CITY-NEAR | 0302 - WEST SPRINGFIELD MA WHSE | 253 FTE |
| CITY-NEAR | BHH - Baystate Home Health | 250 FTE |
| CITY-NEAR | Bear Mountain | 153 FTE |
| CITY-NEAR | Wingate at West Springfield | 148 FTE |
| NAT-TCR | 628-MDWLH | 1.6 TCR |
| NAT-TCR | VA - iRobot | 1.6 TCR |
| NAT-TCR | Flying Food Group EWR | 1.6 TCR |
| NAT-TCR | Houff Transfer INC. | 1.6 TCR |
| NAT-SIZE | IES Communications, LLC - Sterling | 207 FTE |
| NAT-SIZE | Dongwon Autopart Technology Alabama | 207 FTE |
| NAT-SIZE | Tinley Park Il - 3086 | 207 FTE |
| NAT-SIZE | Terre Haute in - 3070 | 207 FTE |
Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →
Read our methodology - how this data is sourced, computed, and verified.