Commercial and industrial machinery repair and maintenance services · Massachusetts
Eastern Region Customer Center
West Springfield, MA · ~119 workers · 3 years of OSHA Injury Tracking Application data.
- B
- Good Safety Record
- 1.6
- Avg TCR
- 2.1
- Industry avg
- 0
- Fatalities
The verdict
Eastern Region Customer Center runs at 78% of its industry's injury rate - safer than the typical Commercial and industrial machinery repair and maintenance services workplace, earning a grade B.
Eastern Region Customer Center: 1.6 TCR = 78% of Commercial and industrial machinery repair and maintenance services BLS 2.1 · 3y Form 300A (see methodology below)
Eastern Region Customer Center safety composite
Eastern Region Customer Center scores strongest on total case rate (tcr) (safer than 72% of same-industry peers) and weakest on dart rate (safer than 31%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).
52/100
Percentile-weighted across 3 of 3 measures
- Total Case Rate (TCR)
- C 1.63 per 100 workers
Safer than 72% of industry peers
- DART rate
- F 2.33 per 100 workers
Safer than 31% of industry peers
- Fatalities
- D 0
Safer than 51% of industry peers
Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).
Rising injury rate
Eastern Region Customer Center: 0.9 → 2.3 TCR
Peak year 2020 @ 2.3 TCR · DART/TCR 1.43× in 2020
Eastern Region Customer Center's TCR rose 1.4 from 0.9 in 2018 to 2.3 in 2020. In 2020, DART was 1.43× this establishment's average TCR (severity share of cases).
OSHA ITA Form 300A scorecard
Establishment book 811310 · West Springfield, MA AT/BELOW-IND · MID
Grade B · TCR 1.6 · 78% of ind
- DART 2.3 DART
- RANK #7/31
- PHOTO Comm HVAC NA and EME…
- BOOK 3y book
- INJ 6 inj
- SIZE ~119 FTE
Nearest TCR peer: Comm HVAC NA and EMEA : SVC-Carolina District : SVC-CharlotteNC-USA (0.0 TCR gap)
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Eastern Region Customer Center in the TCR neighbourhood
Average Total Case Rate among this establishment and nearest same-industry peers
- This site
Eastern Region Customer Center
1.6 TCR
- Comm HVAC NA a
Comm HVAC NA and EMEA : SVC-Carolina District : SVC-CharlotteNC-USA
1.6 TCR
- HOC Pleasant G
HOC Pleasant Grove
1.6 TCR
- Modern Machine
Modern Machinery - Billings
1.6 TCR
- Oakland Mariti
Oakland Maritime CGI
1.6 TCR
What this shows Eastern Region Customer Center averages 1.6 TCR (78% of the Commercial and industrial machinery repair and maintenance services BLS benchmark).
Eastern Region Customer Center TCR series: 2018=0.9 · 2019=1.6 · 2020=2.3 · BLS 2.1
Where Eastern Region Customer Center falls in its industry
2,560 Commercial and industrial mach establishmentsSafer than 72% of graded establishments in this industry, whose median TCR is 2.7.
Narrower to Massachusetts alone (the establishments it most directly competes with for workers and contracts): ranked #7 safest of 31 Commercial and industrial mach employers in Massachusetts.
Eastern Region Customer Center has more employees than the Commercial and industrial machinery repa median and a lower injury rate than the industry's median TCR of 2.7. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.
Year-by-Year Safety Data
| Year | TCR | DART | Injuries | Illnesses | Fatalities |
|---|---|---|---|---|---|
| 2020 | 2.3 | 2.3 | 3 | 0 | 0 |
| 2019 | 1.6 | 0.8 | 2 | 0 | 0 |
| 2018 | 0.9 | 0.9 | 1 | 0 | 0 |
OSHA ITA peer cross-reference
Establishment peer ledger
811310 · MA · West Springfield
2,560 Commercial and industrial machinery repair and maintenance services employers nationwide with a credible TCR · 10,108 rated employers in Massachusetts with headcount on file · 63 employers in West Springfield, MA · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.
| Rel | Establishment | Metric |
|---|---|---|
| NAICS-TCR | Comm HVAC NA and EMEA : SVC-Carolina District : SVC-CharlotteNC-USA | 1.6 TCR |
| NAICS-TCR | HOC Pleasant Grove | 1.6 TCR |
| NAICS-TCR | Modern Machinery - Billings | 1.6 TCR |
| NAICS-TCR | Oakland Maritime CGI | 1.6 TCR |
| STATE-SIZE | Berkshire Gas Company | 119 FTE |
| STATE-SIZE | Adtech Systems LLC | 119 FTE |
| STATE-SIZE | Holyoke Massachusetts | 119 FTE |
| STATE-SIZE | N.B. Kenney Co., Inc | 119 FTE |
| CITY-NEAR | 0302 - WEST SPRINGFIELD MA WHSE | 253 FTE |
| CITY-NEAR | BHH - Baystate Home Health | 250 FTE |
| CITY-NEAR | East Region Customer Center | 207 FTE |
| CITY-NEAR | Bear Mountain | 153 FTE |
| NAT-TCR | CMC Rebar San Bernandino | 1.6 TCR |
| NAT-TCR | Peck Building | 1.6 TCR |
| NAT-TCR | Midwest Truck & Auto Parts, Inc - 1001 | 1.6 TCR |
| NAT-TCR | WS Monroe | 1.6 TCR |
| NAT-SIZE | The Patriot, a Choice Community | 119 FTE |
| NAT-SIZE | Kuehne + Nagel Inc. (RLSA-6421) | 119 FTE |
| NAT-SIZE | Michels Power- CT | 119 FTE |
| NAT-SIZE | Genacross Toledo Campus | 119 FTE |
Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →
Read our methodology - how this data is sourced, computed, and verified.