Customer service call centers · Maine

Patient Access Management

Orono, ME · ~159 workers · 2 years of OSHA Injury Tracking Application data.

C
Average Safety Record
2.2
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

Patient Access Management runs at 83% of its industry's injury rate - about level with the typical Customer service call centers workplace, earning a grade C.

Patient Access Management: 2.2 TCR = 83% of Customer service call centers BLS 2.6 · 2y Form 300A (see methodology below)

Patient Access Management safety composite

Patient Access Management scores strongest on dart rate (safer than 76% of same-industry peers) and weakest on total case rate (tcr) (safer than 9%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

D

43/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
F 2.17 per 100 workers

Safer than 9% of industry peers

DART rate
B 0 per 100 workers

Safer than 76% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

Patient Access Management: 1.9 → 2.4 TCR

Peak year 2019 @ 2.4 TCR · DART/TCR 0× in 2019

Patient Access Management's TCR rose 0.5 from 1.9 in 2018 to 2.4 in 2019. In 2019, DART was 0× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 561422 · Orono, ME AT/BELOW-IND · MID

Grade C · TCR 2.2 · 83% of ind

  • DART 0.0 DART
  • RANK P9
  • PHOTO LVN - Airport United…
  • BOOK 2y book
  • INJ 3 inj
  • SIZE ~159 FTE

Nearest TCR peer: LVN - Airport United Airlines Offices (0.0 TCR gap)

Read with this employer → · Industry book → · Maine employers → · Look up another →

Patient Access Management in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Patient Access Management averages 2.2 TCR (83% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Patient Access Management TCR series: 2018=1.9 · 2019=2.4 · BLS 2.6

Where Patient Access Management falls in its industry

159 Customer service call centers establishments

Safer than 9% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers
Patient Access Management (159 employees, TCR 2.2) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.522.5 Average employees Total Case Rate Patient Access Management
Patient Access Management (159 employees, TCR 2.2) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Patient Access Management has fewer employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2019 2.4 0.0 1 2 0
2018 1.9 1.3 2 1 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · ME · Orono

159 Customer service call centers employers nationwide with a credible TCR · 2,397 rated employers in Maine with headcount on file · 18 employers in Orono, ME · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR LVN - Airport United Airlines Offices 2.2 TCR
NAICS-TCR Tuscon, AZ West 2.1 TCR
NAICS-TCR TRACY CARE CENTER 2.2 TCR
NAICS-TCR PSEG LI Meter Services 2.3 TCR
STATE-SIZE Elmet Technologies LLC 159 FTE
STATE-SIZE 08354 - Store # 8354 Riverside St 159 FTE
STATE-SIZE 8279 159 FTE
STATE-SIZE 08167 - Store # 8167 Bridgton 159 FTE
CITY-NEAR SODEXO AT UM ORONO HILLTOP DINING 193 FTE
CITY-NEAR Independence Advocates of Maine, Inc. 118 FTE
CITY-NEAR EMMC Pre-Registration 112 FTE
CITY-NEAR 749 ORONO COMMONS 74 FTE
NAT-TCR Duro Bag - Brownsville 2.2 TCR
NAT-TCR Koprivica Buidling 2.2 TCR
NAT-TCR Zeon Chemicals L.P.-Mississippi 2.2 TCR
NAT-TCR Struktol Company of America, LLC 2.2 TCR
NAT-SIZE Klaussner Corp Offices 159 FTE
NAT-SIZE Main Office 159 FTE
NAT-SIZE Foundry 159 FTE
NAT-SIZE Mackenzie 159 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2019, 2018. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.