Customer service call centers · Arizona

Tuscon, AZ West

Name: Tuscon, AZ West Workplace Safety Data
Creator: PlainSafetyScore
License: https://creativecommons.org/publicdomain/zero/1.0/

Tuscon, AZ · ~525 workers · 2 years of OSHA Injury Tracking Application data.

Compiled by PlainSafetyScore · August 25, 2026

C
Average Safety Record: 2.1
Avg TCR: 2.6
Industry avg: 0
Fatalities

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The verdict

Tuscon, AZ West runs at 83% of its industry's injury rate - about level with the typical Customer service call centers workplace, earning a grade C.

Tuscon, AZ West: 2.1 TCR = 83% of Customer service call centers BLS 2.6 · 2y Form 300A (see methodology below)

Tuscon, AZ West safety composite

Tuscon, AZ West scores strongest on dart rate (safer than 76% of same-industry peers) and weakest on total case rate (tcr) (safer than 11%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

44/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR): F 2.15 per 100 workers

Safer than 11% of industry peers
DART rate: B 0 per 100 workers

Safer than 76% of industry peers
Fatalities: D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Tuscon, AZ West held a steady TCR band

Tuscon, AZ West's TCR held near 0.2 from 2.2 in 2018 to 2.1 in 2019. Peak filing year was 2018 at 2.2 TCR. In 2019, DART was 0× this establishment's average TCR (severity share of cases).

2018=2.2 · 2019=2.1

OSHA ITA Form 300A scorecard

Establishment book 561422 · Tuscon, AZ AT/BELOW-IND · MID

Grade C · TCR 2.1 · 83% of ind

DART 0.0 DART
RANK #5/8
PHOTO LVN - Airport United…
BOOK 2y book
INJ 11 inj
SIZE ~525 FTE

Nearest TCR peer: LVN - Airport United Airlines Offices (0.0 TCR gap)

Read with this employer → · Industry book → · Arizona employers → · Look up another →

LVN - Airport

2.2
Patient Access

2.2
TRACY CARE CEN

2.2
This site

2.1
Green Tree

2.1

What this shows Tuscon, AZ West averages 2.1 TCR (83% of the Customer service call centers BLS benchmark).

Tuscon, AZ West TCR series: 2018=2.2 · 2019=2.1 · BLS 2.6

Where Tuscon, AZ West falls in its industry

159 Customer service call centers establishments

Safer than 11% of graded establishments in this industry, whose median TCR is 0.8.

Grade C

More dangerous than peersSafer than peers

Narrower to Arizona alone (the establishments it most directly competes with for workers and contracts): ranked #5 safest of 8 Customer service call centers employers in Arizona.

Tuscon, AZ West (525 employees, TCR 2.1) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Tuscon, AZ West has more employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year	TCR	DART	Injuries	Illnesses	Fatalities
2019	2.1	0.0	5	1	0
2018	2.2	0.3	6	7	0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · AZ · Tuscon

159 Customer service call centers employers nationwide with a credible TCR · 9,594 rated employers in Arizona with headcount on file · 13 employers in Tuscon, AZ · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel	Establishment	Place	Metric
NAICS-TCR	LVN - Airport United Airlines Offices	HOUSTON, TX	2.2 TCR
NAICS-TCR	Patient Access Management	ORONO, ME	2.2 TCR
NAICS-TCR	Green Tree	PITTSBURGH, PA	2.1 TCR
NAICS-TCR	TRACY CARE CENTER	TRACY, CA	2.2 TCR
STATE-SIZE	Pulice Construction, Inc.	SCOTTSDALE	523 FTE
STATE-SIZE	Tempe Life Care Village	TEMPE	522 FTE
STATE-SIZE	FCI Safford	SAFFORD	522 FTE
STATE-SIZE	DC-COTA Cadets	TUCSON	528 FTE
CITY-NEAR	Location 13007	Tuscon	467 FTE
CITY-NEAR	Northwest Exterminating Co., Inc.	Tuscon	152 FTE
CITY-NEAR	Sage Desert	Tuscon	85 FTE
CITY-NEAR	Skyline Country Club	Tuscon	75 FTE
NAT-TCR	Mechanical Contractors	Indianapolis, IN	2.1 TCR
NAT-TCR	Valassis, Inc.	Miami Lakes, FL	2.1 TCR
NAT-TCR	North Office	Bridgeton, MO	2.1 TCR
NAT-TCR	AAM Casting \| Wauwatosa Manufacturing Facility	Wauwatosa, WI	2.1 TCR
NAT-SIZE	SEL: Lewiston, ID	Lewiston, ID	525 FTE
NAT-SIZE	GSC Enterprises Inc.	Sulphur Springs, TX	525 FTE
NAT-SIZE	Hyster-Yale Sulligent Plant	Sulligent, AL	525 FTE
NAT-SIZE	Coquille Economic Development Corporation	North Bend, OR	525 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2019, 2018. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.