Business management services · Florida

RealTruck - Contact Center

Ocala, FL · ~160 workers · 2 years of OSHA Injury Tracking Application data.

B
Good Safety Record
1.4
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

RealTruck - Contact Center runs at 52% of its industry's injury rate - safer than the typical Business management services workplace, earning a grade B.

RealTruck - Contact Center: 1.4 TCR = 52% of Business management services BLS 2.6 · 2y Form 300A (see methodology below)

RealTruck - Contact Center safety composite

RealTruck - Contact Center scores strongest on dart rate (safer than 70% of same-industry peers) and weakest on total case rate (tcr) (safer than 46%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

C

55/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
D 1.35 per 100 workers

Safer than 46% of industry peers

DART rate
C 0 per 100 workers

Safer than 70% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−1.0

2022→2023

RealTruck - Contact Center injury rate improved

RealTruck - Contact Center's TCR fell 1.0 from 1.9 in 2022 to 0.8 in 2023. Peak filing year was 2022 at 1.9 TCR. In 2023, DART was 0× this establishment's average TCR (severity share of cases).

2022=1.9 · 2023=0.8

OSHA ITA Form 300A scorecard

Establishment book 561110 · Ocala, FL AT/BELOW-IND · MID

Grade B · TCR 1.4 · 52% of ind

  • DART 0.0 DART
  • RANK #13/28
  • PHOTO Yale New Haven Healt…
  • BOOK 2y book
  • INJ 4 inj
  • SIZE ~160 FTE

Nearest TCR peer: Yale New Haven Health Services Corporation (0.0 TCR gap)

Read with this employer → · Industry book → · Florida employers → · Look up another →

RealTruck - Contact Center in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows RealTruck - Contact Center averages 1.4 TCR (52% of the Business management services BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

RealTruck - Contact Center TCR series: 2022=1.9 · 2023=0.8 · BLS 2.6

Where RealTruck - Contact Center falls in its industry

544 Business management services establishments

Safer than 46% of graded establishments in this industry, whose median TCR is 1.2.

More dangerous than peersSafer than peers

Narrower to Florida alone (the establishments it most directly competes with for workers and contracts): ranked #13 safest of 28 Business management services employers in Florida.

RealTruck - Contact Center (160 employees, TCR 1.4) among 29 same-industry peers, split at the industry median of 117 employees and a TCR of 1.2 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 05001,0001,500 051015 Average employees Total Case Rate RealTruck - Contact Center
RealTruck - Contact Center (160 employees, TCR 1.4) among 29 same-industry peers, split at the industry median of 117 employees and a TCR of 1.2

RealTruck - Contact Center has more employees than the Business management services median and a higher injury rate than the industry's median TCR of 1.2. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2023 0.8 0.0 1 0 0
2022 1.9 0.0 3 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561110 · FL · Ocala

544 Business management services employers nationwide with a credible TCR · 26,569 rated employers in Florida with headcount on file · 391 employers in Ocala, FL · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR Yale New Haven Health Services Corporation 1.4 TCR
NAICS-TCR Administrative Offices 1.3 TCR
NAICS-TCR Administrative Offices 1.4 TCR
NAICS-TCR SODEXO AT ROTH OPERATION 1.3 TCR
STATE-SIZE Wilco Electrical llc 160 FTE
STATE-SIZE CHOCTAWHATCHEE ELECTRIC COOPERATIVE 160 FTE
STATE-SIZE Taylor Morrison Sarasota Division 160 FTE
STATE-SIZE US082: Tampa 292 - SG 160 FTE
CITY-NEAR Home Health Ocala 2,476 FTE
CITY-NEAR HCA Florida Ocala Hospital 2,064 FTE
CITY-NEAR AdventHealth Ocala 1,722 FTE
CITY-NEAR Ocala Regional Medical Center 1,342 FTE
NAT-TCR Inteplast Gray Court 1.4 TCR
NAT-TCR Esys 1.4 TCR
NAT-TCR Cleaver Brooks Sales & Service Inc 1.4 TCR
NAT-TCR Green Bay Packaging Mill Division 1.4 TCR
NAT-SIZE Anning-Johnson Company Georgia 160 FTE
NAT-SIZE tkSCS Sterling Heights/Warren 160 FTE
NAT-SIZE Lancaster EMS - LTFD 160 FTE
NAT-SIZE Lancaster EMS - Conestoga 160 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2023, 2022. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.