Gas, natural, distribution · Georgia

South Customer Service Center

Name: South Customer Service Center Workplace Safety Data
Creator: PlainSafetyScore
License: https://creativecommons.org/publicdomain/zero/1.0/

Atlanta, GA · ~181 workers · 3 years of OSHA Injury Tracking Application data.

Compiled by PlainSafetyScore · August 25, 2026

B
Good Safety Record: 0.8
Avg TCR: 1.2
Industry avg: 0
Fatalities

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The verdict

South Customer Service Center runs at 64% of its industry's injury rate - safer than the typical Gas, natural, distribution workplace, earning a grade B.

South Customer Service Center: 0.8 TCR = 64% of Gas, natural, distribution BLS 1.2 · 3y Form 300A (see methodology below)

South Customer Service Center safety composite

South Customer Service Center scores strongest on total case rate (tcr) (safer than 88% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

67/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR): B 0.77 per 100 workers

Safer than 88% of industry peers
DART rate: D 0.62 per 100 workers

Safer than 54% of industry peers
Fatalities: D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

South Customer Service Center: 0.6 → 1.2 TCR

Peak year 2018 @ 1.2 TCR · DART/TCR 0.81× in 2018

South Customer Service Center's TCR rose 0.7 from 0.6 in 2016 to 1.2 in 2018. In 2018, DART was 0.81× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 221210 · Atlanta, GA AT/BELOW-IND · MID

Grade B · TCR 0.8 · 64% of ind

DART 0.6 DART
RANK #6/61
PHOTO MINERAL WELLS TX OF
BOOK 3y book
INJ 4 inj
SIZE ~181 FTE

Nearest TCR peer: MINERAL WELLS TX OF (0.0 TCR gap)

Read with this employer → · Industry book → · Georgia employers → · Look up another →

This site

0.8
MINERAL WELLS

0.8
WEATHERFORD TG

0.8
FRANKLIN SHOP

0.8
Entergy Louisi

0.8

What this shows South Customer Service Center averages 0.8 TCR (64% of the Gas, natural, distribution BLS benchmark).

South Customer Service Center TCR series: 2016=0.6 · 2017=0.5 · 2018=1.2 · BLS 1.2

Where South Customer Service Center falls in its industry

1,153 Gas, natural, distribution establishments

Safer than 88% of graded establishments in this industry, whose median TCR is 2.6.

Grade B

More dangerous than peersSafer than peers

Narrower to Georgia alone (the establishments it most directly competes with for workers and contracts): ranked #6 safest of 61 Gas, natural, distribution employers in Georgia.

South Customer Service Center (181 employees, TCR 0.8) among 29 same-industry peers, split at the industry median of 56 employees and a TCR of 2.6

South Customer Service Center has more employees than the Gas, natural, distribution median and a lower injury rate than the industry's median TCR of 2.6. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year	TCR	DART	Injuries
2018	1.2	0.6	2
2017	0.5	0.5	1
2016	0.6	0.0	1

OSHA ITA peer cross-reference

Establishment peer ledger

221210 · GA · Atlanta

1,153 Gas, natural, distribution employers nationwide with a credible TCR · 14,941 rated employers in Georgia with headcount on file · 1,907 employers in Atlanta, GA · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel	Establishment	Place	Metric
NAICS-TCR	MINERAL WELLS TX OF	MINERAL WELLS, TX	0.8 TCR
NAICS-TCR	WEATHERFORD TGS OF	WEATHERFORD, TX	0.8 TCR
NAICS-TCR	FRANKLIN SHOP	CLINTON, OH	0.8 TCR
NAICS-TCR	Entergy Louisiana LLC.Inc. New Orleans Gas Distrubution Business (Tulane)	NEW ORLEANS, MS	0.8 TCR
STATE-SIZE	Henkels & McCoy, Georgia - Adairsville	ADAIRSVILLE	181 FTE
STATE-SIZE	Inco Services	ALPHARETTA	181 FTE
STATE-SIZE	BOC Plant	CHATSWORTH	181 FTE
STATE-SIZE	Interfor - Baxley Division	BAXLEY	181 FTE
CITY-NEAR	Insight Global	Atlanta	20,586 FTE
CITY-NEAR	Delta Air Lines - ATL Airport	Atlanta	19,423 FTE
CITY-NEAR	Delta Air Lines - ATL- Airport	Atlanta	18,018 FTE
CITY-NEAR	Northside	Atlanta	13,761 FTE
NAT-TCR	Segs Harper Lake Solar Plant	Hinkley, CA	0.8 TCR
NAT-TCR	County Market #511	Danville, IL	0.8 TCR
NAT-TCR	Fravert Services Inc.	Birmingham, AL	0.8 TCR
NAT-TCR	Cummins Power Systems Fridley	Fridley, MN	0.8 TCR
NAT-SIZE	Thermal Product Solutions	New Columbia, PA	181 FTE
NAT-SIZE	The Ritz Carlton Bal Harbour	Miami, FL	181 FTE
NAT-SIZE	Syracuse - North Plant	Syracuse, NY	181 FTE
NAT-SIZE	Cain N Core Office	Fort Wayne, IN	181 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2018, 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.