Employer · Texas

Tmx0057 - Dallas Contact Center

Lewisville, TX · ~128 workers · 4 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.4
Avg TCR
4.5
Industry avg
0
Fatalities
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The verdict

Tmx0057 - Dallas Contact Center runs at 9% of its industry's injury rate - far safer than the typical industry workplace, earning a grade A.

Tmx0057 - Dallas Contact Center: 0.4 TCR = 9% of industry BLS 4.5 · 4y Form 300A (see methodology below)

Tmx0057 - Dallas Contact Center safety composite

Tmx0057 - Dallas Contact Center scores strongest on total case rate (tcr) (safer than 99% of same-industry peers) and weakest on fatalities (safer than 51%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

C

74/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
A 0.4 per 100 workers

Safer than 99% of industry peers

DART rate
C 0.86 per 100 workers

Safer than 63% of industry peers

Fatalities
D 0

Safer than 51% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Tmx0057 - Dallas Contact Center held a steady TCR band

Tmx0057 - Dallas Contact Center's TCR held near 0.1 from 0.7 in 2016 to 0.9 in 2019. In 2019, DART was 2.15× this establishment's average TCR (severity share of cases).

2016=0.7 · 2017=0.0 · 2018=0.0 · 2019=0.9

OSHA ITA Form 300A scorecard

Establishment book 561710 · Lewisville, TX AT/BELOW-IND · MID

Grade A · TCR 0.4 · 9% of ind

  • DART 0.9 DART
  • RANK #2/103
  • PHOTO ASTRO TIFTON
  • BOOK 4y book
  • INJ 1 inj
  • SIZE ~128 FTE

Nearest TCR peer: ASTRO TIFTON (0.0 TCR gap)

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Tmx0057 - Dallas Contact Center in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Tmx0057 - Dallas Contact Center averages 0.4 TCR (9% of the industry BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Tmx0057 - Dallas Contact Center TCR series: 2016=0.7 · 2017=0 · 2018=0 · 2019=0.9 · BLS 4.5

Where Tmx0057 - Dallas Contact Center falls in its industry

1,655 industry establishments

Safer than 99% of graded establishments in this industry, whose median TCR is 4.7.

More dangerous than peersSafer than peers

Narrower to Texas alone (the establishments it most directly competes with for workers and contracts): ranked #2 safest of 103 industry employers in Texas.

Tmx0057 - Dallas Contact Center (128 employees, TCR 0.4) among 29 same-industry peers, split at the industry median of 30 employees and a TCR of 4.7 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 050100150 0510152025 Average employees Total Case Rate Tmx0057 - Dallas Contact Center
Tmx0057 - Dallas Contact Center (128 employees, TCR 0.4) among 29 same-industry peers, split at the industry median of 30 employees and a TCR of 4.7

Tmx0057 - Dallas Contact Center has more employees than the industry median and a lower injury rate than the industry's median TCR of 4.7. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2019 0.9 0.9 1 0 0
2018 0.0 0.0 0 0 0
2017 0.0 0.0 0 0 0
2016 0.7 0.0 0 1 0

OSHA ITA peer cross-reference

Establishment peer ledger

561710 · TX · Lewisville

1,655 industry employers nationwide with a credible TCR · 38,394 rated employers in Texas with headcount on file · 242 employers in Lewisville, TX · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR ASTRO TIFTON 0.4 TCR
NAICS-TCR 12 Kalamazoo 0.4 TCR
NAICS-TCR 2288-IFC LENEXA 0.4 TCR
NAICS-TCR Phoenix 0.4 TCR
STATE-SIZE Glen Flora 128 FTE
STATE-SIZE North Alamo Water Supply Corporation 128 FTE
STATE-SIZE AUS1-DWH-AUSTIN DIVISION 128 FTE
STATE-SIZE CSA Construction Inc. 128 FTE
CITY-NEAR Kent Companies TX 1,380 FTE
CITY-NEAR Unit #9900 1,168 FTE
CITY-NEAR Medical City Lewisville 872 FTE
CITY-NEAR Metro Auto Auction Dallas 856 FTE
NAT-TCR GA-Augusta Call Center 0.4 TCR
NAT-TCR Children's Outpatient-Old Shell 0.4 TCR
NAT-TCR Nipro PharmaPackaging Americas Inc Westport Indiana 0.4 TCR
NAT-TCR AptarGroup Inc- Eatontown 0.4 TCR
NAT-SIZE New Brunswick (HR) 128 FTE
NAT-SIZE Academy Fire Protection (New York) 128 FTE
NAT-SIZE Veeder-Root (Simsbury) 128 FTE
NAT-SIZE Busseto Foods 128 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2019, 2018, 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.