Employer · Georgia

GA-Augusta Call Center

Name: GA-Augusta Call Center Workplace Safety Data
Creator: PlainSafetyScore
License: https://creativecommons.org/publicdomain/zero/1.0/

Augusta, GA · ~813 workers · 3 years of OSHA Injury Tracking Application data.

Compiled by PlainSafetyScore · August 25, 2026

A
Excellent Safety Record: 0.4
Avg TCR: 2.6
Industry avg: 0
Fatalities

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The verdict

GA-Augusta Call Center runs at 15% of its industry's injury rate - far safer than the typical industry workplace, earning a grade A.

GA-Augusta Call Center: 0.4 TCR = 15% of industry BLS 2.6 · 3y Form 300A (see methodology below)

GA-Augusta Call Center safety composite

GA-Augusta Call Center scores strongest on total case rate (tcr) (safer than 77% of same-industry peers) and weakest on dart rate (safer than 48%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

60/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR): B 0.4 per 100 workers

Safer than 77% of industry peers
DART rate: D 0.15 per 100 workers

Safer than 48% of industry peers
Fatalities: D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

GA-Augusta Call Center: 0.2 → 0.7 TCR

Peak year 2019 @ 0.7 TCR · DART/TCR 0.37× in 2019

GA-Augusta Call Center's TCR rose 0.6 from 0.2 in 2016 to 0.7 in 2019. In 2019, DART was 0.37× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 561422 · Augusta, GA AT/BELOW-IND · MID

Grade A · TCR 0.4 · 15% of ind

DART 0.1 DART
RANK P77
PHOTO Ruffalo Noel Levitz …
BOOK 3y book
INJ 8 inj
SIZE ~813 FTE

Nearest TCR peer: Ruffalo Noel Levitz (Charleston) (0.0 TCR gap)

Read with this employer → · Industry book → · Georgia employers → · Look up another →

This site

0.4
Ruffalo Noel L

0.4
MPC Call Suppo

0.4
Ruffalo Noel L

0.4
CSC Roseland

0.4

What this shows GA-Augusta Call Center averages 0.4 TCR (15% of the industry BLS benchmark).

GA-Augusta Call Center TCR series: 2016=0.2 · 2017=0.3 · 2019=0.7 · BLS 2.6

Where GA-Augusta Call Center falls in its industry

159 industry establishments

Safer than 77% of graded establishments in this industry, whose median TCR is 0.8.

Grade A

More dangerous than peersSafer than peers

GA-Augusta Call Center (813 employees, TCR 0.4) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

GA-Augusta Call Center has more employees than the industry median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year	TCR	DART	Injuries
2019	0.7	0.1	5
2017	0.3	0.3	2
2016	0.2	0.0	1

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · GA · Augusta

159 industry employers nationwide with a credible TCR · 14,941 rated employers in Georgia with headcount on file · 373 employers in Augusta, GA · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel	Establishment	Place	Metric
NAICS-TCR	Ruffalo Noel Levitz (Charleston)	CHARLESTON, IL	0.4 TCR
NAICS-TCR	MPC Call Support Services LLC	IRVING, TX	0.4 TCR
NAICS-TCR	Ruffalo Noel Levitz (Corporate Office)	CEDAR RAPIDS, IA	0.4 TCR
NAICS-TCR	CSC Roseland	ROSELAND, NJ	0.4 TCR
STATE-SIZE	Union City - 4505 Derrick Industrial Parkway	UNION CITY	813 FTE
STATE-SIZE	Sysco Atlanta	COLLEGE PARK	811 FTE
STATE-SIZE	Atlanta Sportservice Inc	ATLANTA GA	811 FTE
STATE-SIZE	Processing Plant - Pine Mountain Valley, GA	PINE MOUNTAIN VALLEY	810 FTE
CITY-NEAR	AUGUSTA COKE	Augusta	9,165 FTE
CITY-NEAR	AUGUSTA FOOD	Augusta	8,650 FTE
CITY-NEAR	AUGUSTA PACKERS	Augusta	8,650 FTE
CITY-NEAR	AU Medical Center, Inc.	Augusta	5,630 FTE
NAT-TCR	Children's Outpatient-Old Shell	Mobile, AL	0.4 TCR
NAT-TCR	Tmx0057 - Dallas Contact Center	Lewisville, TX	0.4 TCR
NAT-TCR	Nipro PharmaPackaging Americas Inc Westport Indiana	Wesport, IN	0.4 TCR
NAT-TCR	AptarGroup Inc- Eatontown	Eatontown, NJ	0.4 TCR
NAT-SIZE	City of Culver City	Culver City, CA	813 FTE
NAT-SIZE	Holy Cross Hospital-Germantown	Germantown, MD	813 FTE
NAT-SIZE	LA002	New Orleans, LA	813 FTE
NAT-SIZE	Zoetis Kalamazoo - Downtown	Kalamazoo, MI	813 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2019, 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.