Mail and Parcel Delivery · Michigan

Troy Customer Care Ctr_1455776

Name: Troy Customer Care Ctr_1455776 Workplace Safety Data
Creator: PlainSafetyScore
License: https://creativecommons.org/publicdomain/zero/1.0/

Troy, MI · ~383 workers · 2 years of OSHA Injury Tracking Application data.

Compiled by PlainSafetyScore · August 25, 2026

A
Excellent Safety Record: 0.6
Avg TCR: 4.5
Industry avg: 0
Fatalities

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The verdict

Troy Customer Care Ctr_1455776 runs at 13% of its industry's injury rate - far safer than the typical Mail and Parcel Delivery workplace, earning a grade A.

Troy Customer Care Ctr_1455776: 0.6 TCR = 13% of Mail and Parcel Delivery BLS 4.5 · 2y Form 300A (see methodology below)

Troy Customer Care Ctr_1455776 safety composite

Troy Customer Care Ctr_1455776 scores strongest on total case rate (tcr) (safer than 100% of same-industry peers) and weakest on fatalities (safer than 51%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

83/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR): A 0.58 per 100 workers

Safer than 100% of industry peers
DART rate: B 0.86 per 100 workers

Safer than 85% of industry peers
Fatalities: D 0

Safer than 51% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

Troy Customer Care Ctr_1455776: 0.3 → 0.9 TCR

Peak year 2024 @ 0.9 TCR · DART/TCR 1.48× in 2024

Troy Customer Care Ctr_1455776's TCR rose 0.6 from 0.3 in 2023 to 0.9 in 2024. In 2024, DART was 1.48× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 491110 · Troy, MI AT/BELOW-IND · MID

Grade A · TCR 0.6 · 13% of ind

DART 0.9 DART
RANK #1/464
PHOTO SEVIERVILLE_1381255
BOOK 2y book
INJ 1 inj
SIZE ~383 FTE

Nearest TCR peer: SEVIERVILLE_1381255 (0.0 TCR gap)

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0.6
SEVIERVILLE_13

0.6
HUMAN RES SHAR

0.6
GERMANTOWN_136

0.6
AZ-NM_1440324

0.6

What this shows Troy Customer Care Ctr_1455776 averages 0.6 TCR (13% of the Mail and Parcel Delivery BLS benchmark).

Troy Customer Care Ctr_1455776 TCR series: 2023=0.3 · 2024=0.9 · BLS 4.5

Where Troy Customer Care Ctr_1455776 falls in its industry

13,818 Mail and Parcel Delivery establishments

Safer than 100% of graded establishments in this industry, whose median TCR is 6.8.

Grade A

More dangerous than peersSafer than peers

Narrower to Michigan alone (the establishments it most directly competes with for workers and contracts): ranked #1 safest of 464 Mail and Parcel Delivery employers in Michigan.

Troy Customer Care Ctr_1455776 (383 employees, TCR 0.6) among 29 same-industry peers, split at the industry median of 51 employees and a TCR of 6.8

Troy Customer Care Ctr_1455776 has more employees than the Mail and Parcel Delivery median and a lower injury rate than the industry's median TCR of 6.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year	TCR	DART	Injuries	Illnesses	Fatalities
2024	0.9	0.9	1	2	0
2023	0.3	0.3	0	1	0

OSHA ITA peer cross-reference

Establishment peer ledger

491110 · MI · Troy

13,818 Mail and Parcel Delivery employers nationwide with a credible TCR · 16,393 rated employers in Michigan with headcount on file · 237 employers in Troy, MI · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel	Establishment	Place	Metric
NAICS-TCR	SEVIERVILLE_1381255	SEVIERVILLE, TN	0.6 TCR
NAICS-TCR	HUMAN RES SHARED SERVICES_1444244	GREENSBORO, NC	0.6 TCR
NAICS-TCR	GERMANTOWN_1364696	GERMANTOWN, MD	0.6 TCR
NAICS-TCR	AZ-NM_1440324	PHOENIX, AZ	0.6 TCR
STATE-SIZE	General Mills Reed City Plant	REED CITY	383 FTE
STATE-SIZE	L&W Engineering/Autokiniton	BLISSFIELD	383 FTE
STATE-SIZE	WM 2434	IRON MOUNTAIN	383 FTE
STATE-SIZE	Kelly Services	TROY	383 FTE
CITY-NEAR	2250-309	Troy	5,397 FTE
CITY-NEAR	Henry Ford Troy - Maple Road	Troy	1,702 FTE
CITY-NEAR	Headquarters	Troy	1,607 FTE
CITY-NEAR	Troy - Maple Road	Troy	1,361 FTE
NAT-TCR	Otis Elevator Company-NAES Houston	Houston, TX	0.6 TCR
NAT-TCR	Valiant Energy Service, LLC.	Allentown, PA	0.6 TCR
NAT-TCR	War Construction, Inc	Tuscaloosa, AL	0.6 TCR
NAT-TCR	Priority Lexus Newport News	Newport News, VA	0.6 TCR
NAT-SIZE	Illpt - Lockport	Lockport, IL	383 FTE
NAT-SIZE	Holt Construction Corp.	Pearl River, NY	383 FTE
NAT-SIZE	GC5 White Sulphur, Gold Creek Foods, LLC.	Gainesville, GA	383 FTE
NAT-SIZE	Electroimpact Inc.	Mukilteo, WA	383 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2024, 2023. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.