Building cleaning services, janitorial · Texas
True Customer Service, LLC
San Antonio, TX · ~187 workers · 2 years of OSHA Injury Tracking Application data.
- D
- Poor Safety Record
- 5.5
- Avg TCR
- 4.5
- Industry avg
- 0
- Fatalities
The verdict
True Customer Service, LLC runs at 123% of its industry's injury rate - more dangerous than the typical Building cleaning services, janitorial workplace, earning a grade D.
- D
- Poor Safety Record
- 5.5
- avg TCR · per 100 workers
- 4.5
- industry benchmark (BLS)
- 14
- recordable injuries tracked
Grade compares True Customer Service, LLC's OSHA Total Case Rate of 5.5 to the Building cleaning services, janitorial BLS benchmark of 4.5 (123% of benchmark) across 2 years of Form 300A filings (2016–2024). <a href="/methodology">See methodology</a> for reporting-limitation caveats.
Injury rate over time
True Customer Service, LLC's yearly Total Case Rate, against the 4.5 industry benchmark.
Where True Customer Service, LLC falls in its industry
5,186 Building cleaning services, ja establishmentsSafer than 20% of graded establishments in this industry, whose median TCR is 2.3.
Narrower to Texas alone (the establishments it most directly competes with for workers and contracts): ranked #452 safest of 540 Building cleaning services, ja employers in Texas.
Trend analysis for True Customer Service, LLC
Between 2022 and 2023, True Customer Service, LLC's Total Case Rate improved from 9.4 to 1.7 recordable injuries per 100 full-time workers, a 82% decrease across 1 year of OSHA reporting.
The safest year on record was 2023, at a TCR of 1.7, while 2022 saw the highest rate, at 9.4, a spread of 7.6 points between the best and worst reporting years. That's a wide swing relative to the establishment's overall rate, worth checking the year-by-year table below for whether a single severe year is driving the average, rather than a sustained trend.
Summed across those 2 reporting years, True Customer Service, LLC recorded 14 total injuries and illnesses, with no fatalities reported in any of those years. Readers comparing establishments should weigh the 2-year trend above alongside establishment size, since a larger workforce naturally accumulates more raw incidents even at a lower per-100-worker rate.
Verify This Employer with OSHA
The 14 injuries shown on this page for True Customer Service, LLC are sourced from its own 2 years of mandatory OSHA Form 300A summaries. Cross-check the underlying establishment record directly against the federal source, name, NAICS classification, recordable case totals, and inspection history are all searchable on OSHA's Establishment-Specific Injury and Illness Data system.
Verify on OSHA Establishment SearchSource: U.S. Department of Labor, OSHA Establishment-Specific Injury and Illness Data. NAICS 561720 - Building cleaning services, janitorial.
DART Rate, Transparent Calculation (2023)
What is the DART rate formula?
DART (Days Away, Restricted, or Transferred) is computed by OSHA as incidents × 200,000 ÷ hours worked. The 200,000-hour denominator equals roughly 100 full-time workers, which lets establishments of very different sizes be compared directly.
2 DART incidents × 200,000 ÷ 232,839 hours worked = 1.72 DART
Methodology: 29 CFR 1904, OSHA Form 300A recordkeeping
Cross-Validating Context, Establishment vs Industry vs State
| Benchmark | TCR | Source |
|---|---|---|
| True Customer Service, LLC (this establishment) | 5.54 | OSHA ITA Form 300A, 2-year avg |
| Janitorial services industry avg | 4.50 | BLS IIF, NAICS 561720 |
| Texas state avg (all industries) | 3.73 | OSHA ITA, state-level rollup |
Industry benchmarks: Bureau of Labor Statistics, Injuries, Illnesses, and Fatalities (IIF) program
Reportable Incident Timeline
Year-by-year reportable incidents (recordable injuries + illnesses + fatalities) submitted by True Customer Service, LLC to OSHA's Injury Tracking Application. Each row anchors to OSHA's inspection records search where you can pull the underlying inspection case numbers and citations for that establishment-year.
- 2023: 2 reportable incidents · 2 injuries, 0 illnesses, 0 fatalities - OSHA inspection records (case numbers)
- 2022: 12 reportable incidents · 12 injuries, 0 illnesses, 0 fatalities - OSHA inspection records (case numbers)
Source: OSHA Inspection Information System (IMIS) - inspection case-number records
Year-by-Year Safety Data
| Year | TCR | DART | Injuries | Illnesses | Fatalities |
|---|---|---|---|---|---|
| 2023 | 1.7 | 1.7 | 2 | 0 | 0 |
| 2022 | 9.4 | 5.5 | 12 | 0 | 0 |
What this grade means for you
Use this grade as a relative read on True Customer Service, LLC's reported OSHA injury record versus its Building cleaning services, janitorial peers, not a verdict on whether any single site is safe today.
- At 123% of the Building cleaning services, janitorial benchmark, True Customer Service, LLC reports more injuries than typical peers, ask specifically how the employer is reducing them. Know your rights
- Judge this record against the wider Building cleaning services, janitorial sector, where injury rates vary widely, before comparing it in isolation. See the industry
- Grades reflect 2016–2024 filings; check the latest establishment record straight from OSHA, or look up a different employer. Look up another
Safety grades reflect employers' self-reported OSHA Form 300A filings from 2016 to 2024 and can lag current conditions. A grade is not a guarantee that any specific workplace is safe or unsafe today. See our methodology and disclaimer.
Frequently Asked Questions
What is True Customer Service, LLC's safety grade?
How many injuries has True Customer Service, LLC reported?
Similar Employers
Matched by safety record across the industry, by workforce size within Texas, and by nearby establishments in San Antonio - a different peer set than the category browse links below.
Similar TCR (~5.5)
Similar size (~187 workers)
Read our methodology - how this data is sourced, computed, and verified.
Every figure and grade on PlainSafetyScore is computed directly from OSHA's published Injury Tracking Application data and BLS industry benchmarks, no number is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these safety grades, or report a data error. Data current as of 2016-2024 OSHA ITA release.