Building cleaning services, janitorial · Texas
True Customer Service, LLC
San Antonio, TX · ~187 workers · 2 years of OSHA Injury Tracking Application data.
- D
- Poor Safety Record
- 5.5
- Avg TCR
- 4.5
- Industry avg
- 0
- Fatalities
The verdict
True Customer Service, LLC runs at 123% of its industry's injury rate - more dangerous than the typical Building cleaning services, janitorial workplace, earning a grade D.
True Customer Service, LLC: 5.5 TCR = 123% of Building cleaning services, janitorial BLS 4.5 · 2y Form 300A (see methodology below)
True Customer Service, LLC safety composite
True Customer Service, LLC scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on total case rate (tcr) (safer than 26%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).
38/100
Percentile-weighted across 3 of 3 measures
- Total Case Rate (TCR)
- F 5.54 per 100 workers
Safer than 26% of industry peers
- DART rate
- D 1.72 per 100 workers
Safer than 43% of industry peers
- Fatalities
- D 0
Safer than 50% of industry peers
Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).
TCR Δ
−7.6
2022→2023
True Customer Service, LLC injury rate improved
True Customer Service, LLC's TCR fell 7.6 from 9.4 in 2022 to 1.7 in 2023. Peak filing year was 2022 at 9.4 TCR. In 2023, DART was 0.31× this establishment's average TCR (severity share of cases).
2022=9.4 · 2023=1.7
OSHA ITA Form 300A scorecard
Establishment book 561720 · San Antonio, TX ABOVE-IND · MID
Grade D · TCR 5.5 · 123% of ind
- DART 1.7 DART
- RANK #329/417
- PHOTO SODEXO AT PRESBYTERI…
- BOOK 2y book
- INJ 14 inj
- SIZE ~187 FTE
Nearest TCR peer: SODEXO AT PRESBYTERIAN MEDICAL CENTER (0.0 TCR gap)
Read with this employer → · Industry book → · Texas employers → · Look up another →
True Customer Service, LLC in the TCR neighbourhood
Average Total Case Rate among this establishment and nearest same-industry peers
- This site
True Customer Service, LLC
5.5 TCR
- SODEXO AT PRES
SODEXO AT PRESBYTERIAN MEDICAL CENTER
5.5 TCR
- BBB 13100
BBB 13100
5.5 TCR
- ServiceMaster
ServiceMaster Commercial Cleaning Advantage
5.5 TCR
- PSSI / JBS USA
PSSI / JBS USA - GREEN BAY
5.5 TCR
What this shows True Customer Service, LLC averages 5.5 TCR (123% of the Building cleaning services, janitorial BLS benchmark).
True Customer Service, LLC TCR series: 2022=9.4 · 2023=1.7 · BLS 4.5
Where True Customer Service, LLC falls in its industry
4,064 Building cleaning services, ja establishmentsSafer than 26% of graded establishments in this industry, whose median TCR is 3.2.
Narrower to Texas alone (the establishments it most directly competes with for workers and contracts): ranked #329 safest of 417 Building cleaning services, ja employers in Texas.
True Customer Service, LLC has more employees than the Building cleaning services, janitorial median and a higher injury rate than the industry's median TCR of 3.2. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.
Year-by-Year Safety Data
| Year | TCR | DART | Injuries | Illnesses | Fatalities |
|---|---|---|---|---|---|
| 2023 | 1.7 | 1.7 | 2 | 0 | 0 |
| 2022 | 9.4 | 5.5 | 12 | 0 | 0 |
OSHA ITA peer cross-reference
Establishment peer ledger
561720 · TX · San Antonio
4,064 Building cleaning services, janitorial employers nationwide with a credible TCR · 38,394 rated employers in Texas with headcount on file · 2,207 employers in San Antonio, TX · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.
| Rel | Establishment | Metric |
|---|---|---|
| NAICS-TCR | SODEXO AT PRESBYTERIAN MEDICAL CENTER | 5.5 TCR |
| NAICS-TCR | BBB 13100 | 5.5 TCR |
| NAICS-TCR | ServiceMaster Commercial Cleaning Advantage | 5.5 TCR |
| NAICS-TCR | PSSI / JBS USA - GREEN BAY | 5.5 TCR |
| STATE-SIZE | The Wonderful Company Ikunik Division | 187 FTE |
| STATE-SIZE | 103714 - Connect 4 | 187 FTE |
| STATE-SIZE | GH Dairy El paso | 187 FTE |
| STATE-SIZE | 15023 Fort Worth, TX (Fossil Creek)-Production | 187 FTE |
| CITY-NEAR | Bexar County Hospital District | 8,703 FTE |
| CITY-NEAR | Legend Oaks Health & Rehabilitation West San Antonio | 6,953 FTE |
| CITY-NEAR | ISS Facility Services Inc. | 6,177 FTE |
| CITY-NEAR | Buena Vida of San Antonio | 5,262 FTE |
| NAT-TCR | WEL-Life at Elk Point | 5.5 TCR |
| NAT-TCR | NKU Norse Commons* | 5.5 TCR |
| NAT-TCR | RK-025-Muncie ( RK-025 ) | 5.5 TCR |
| NAT-TCR | Flooring Liquidators, Inc. | 5.5 TCR |
| NAT-SIZE | Kuehne + Nagel Inc. (CQE-6414) | 187 FTE |
| NAT-SIZE | The Terraces at Bonita Springs | 187 FTE |
| NAT-SIZE | Mayo Clinic Health System-Lake City | 187 FTE |
| NAT-SIZE | American Red Cross - 3838 Dewey Ave | 187 FTE |
Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →
Read our methodology - how this data is sourced, computed, and verified.