Telephone call centers · Texas

Alorica Austin-GM

Name: Alorica Austin-GM Workplace Safety Data
Creator: PlainSafetyScore
License: https://creativecommons.org/publicdomain/zero/1.0/

Austin, TX · ~449 workers · 2 years of OSHA Injury Tracking Application data.

Compiled by PlainSafetyScore · August 25, 2026

A
Excellent Safety Record: 0.5
Avg TCR: 2.6
Industry avg: 0
Fatalities

Subscribe to safety-record updates (RSS)

The verdict

Alorica Austin-GM runs at 18% of its industry's injury rate - far safer than the typical Telephone call centers workplace, earning a grade A.

Alorica Austin-GM: 0.5 TCR = 18% of Telephone call centers BLS 2.6 · 2y Form 300A (see methodology below)

Alorica Austin-GM safety composite

Alorica Austin-GM scores strongest on dart rate (safer than 76% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

67/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR): C 0.47 per 100 workers

Safer than 70% of industry peers
DART rate: B 0 per 100 workers

Safer than 76% of industry peers
Fatalities: D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

Alorica Austin-GM: 0.0 → 0.9 TCR

Peak year 2018 @ 0.9 TCR · DART/TCR 0× in 2018

Alorica Austin-GM's TCR rose 0.9 from 0.0 in 2016 to 0.9 in 2018. In 2018, DART was 0× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 561422 · Austin, TX AT/BELOW-IND · MID

Grade A · TCR 0.5 · 18% of ind

DART 0.0 DART
RANK #8/21
PHOTO CSC Bluefield
BOOK 2y book
INJ 5 inj
SIZE ~449 FTE

Nearest TCR peer: CSC Bluefield (0.0 TCR gap)

Read with this employer → · Industry book → · Texas employers → · Look up another →

This site

0.5
CSC Bluefield

0.5
Corporate

0.5
Akron-350

0.5
Corp/CTC

0.5

What this shows Alorica Austin-GM averages 0.5 TCR (18% of the Telephone call centers BLS benchmark).

Alorica Austin-GM TCR series: 2016=0 · 2018=0.9 · BLS 2.6

Where Alorica Austin-GM falls in its industry

159 Telephone call centers establishments

Safer than 70% of graded establishments in this industry, whose median TCR is 0.8.

Grade A

More dangerous than peersSafer than peers

Narrower to Texas alone (the establishments it most directly competes with for workers and contracts): ranked #8 safest of 21 Telephone call centers employers in Texas.

Alorica Austin-GM (449 employees, TCR 0.5) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Alorica Austin-GM has more employees than the Telephone call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year	TCR	DART	Injuries	Illnesses	Fatalities
2018	0.9	0.0	5	0	0
2016	0.0	0.0	0	0	0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · TX · Austin

159 Telephone call centers employers nationwide with a credible TCR · 38,394 rated employers in Texas with headcount on file · 1,645 employers in Austin, TX · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel	Establishment	Place	Metric
NAICS-TCR	CSC Bluefield	BLUEFIELD, WV	0.5 TCR
NAICS-TCR	Corporate	ESCONDIDO, CA	0.5 TCR
NAICS-TCR	Akron-350	AKRON, OH	0.5 TCR
NAICS-TCR	Corp/CTC	CHIPPEWA FALLS, WI	0.5 TCR
STATE-SIZE	Just Energy Limited Corporate	HOUSTON	449 FTE
STATE-SIZE	Performance Contractors, Inc. - Roehm-Bay City	BAY CITY	449 FTE
STATE-SIZE	DPT - East Josephine Street	SAN ANTONIO	449 FTE
STATE-SIZE	936 - ROANOKE, TX	ROANOKE	449 FTE
CITY-NEAR	Ensign Services	Austin	11,325 FTE
CITY-NEAR	NA-US-TX-Austin-Giga Texas	Austin	8,621 FTE
CITY-NEAR	6017-Loc: CORP LOC - US Austin	Austin	6,911 FTE
CITY-NEAR	6017-CORP LOC - USA UNITED STATES - AST	Austin	5,272 FTE
NAT-TCR	Starcon @ LyondellBasell Morris	Morris, IL	0.5 TCR
NAT-TCR	BFI Waste Services	Felton, DE	0.5 TCR
NAT-TCR	Dowagiac Campus	Dowagiac, MI	0.5 TCR
NAT-TCR	Accredo Health Group, Inc. Memphis, TN 1640	Memphis, TN	0.5 TCR
NAT-SIZE	United Home for Aged Hebrews	New Rochelle, NY	449 FTE
NAT-SIZE	Kenny Construction Company	Northbrook, IL	449 FTE
NAT-SIZE	Freedom Square - IL	Seminole, FL	449 FTE
NAT-SIZE	PetSmart DC-38	Newnan, GA	449 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2018, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.