Customer service call centers · West Virginia

CSC Bluefield

Bluefield, WV · ~396 workers · 3 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.5
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

CSC Bluefield runs at 18% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.

CSC Bluefield: 0.5 TCR = 18% of Customer service call centers BLS 2.6 · 3y Form 300A (see methodology below)

CSC Bluefield safety composite

CSC Bluefield scores strongest on dart rate (safer than 76% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

C

67/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
C 0.47 per 100 workers

Safer than 70% of industry peers

DART rate
B 0 per 100 workers

Safer than 76% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

CSC Bluefield held a steady TCR band

CSC Bluefield's TCR held near 0.1 from 0.5 in 2017 to 0.4 in 2019. Peak filing year was 2018 at 0.6 TCR. In 2019, DART was 0× this establishment's average TCR (severity share of cases).

2017=0.5 · 2018=0.6 · 2019=0.4

OSHA ITA Form 300A scorecard

Establishment book 561422 · Bluefield, WV AT/BELOW-IND · MID

Grade A · TCR 0.5 · 18% of ind

  • DART 0.0 DART
  • RANK P70
  • PHOTO Alorica Austin-GM
  • BOOK 3y book
  • INJ 5 inj
  • SIZE ~396 FTE

Nearest TCR peer: Alorica Austin-GM (0.0 TCR gap)

Read with this employer → · Industry book → · West Virginia employers → · Look up another →

CSC Bluefield in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows CSC Bluefield averages 0.5 TCR (18% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

CSC Bluefield TCR series: 2017=0.5 · 2018=0.6 · 2019=0.4 · BLS 2.6

Where CSC Bluefield falls in its industry

159 Customer service call centers establishments

Safer than 70% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers
CSC Bluefield (396 employees, TCR 0.5) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate CSC Bluefield
CSC Bluefield (396 employees, TCR 0.5) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

CSC Bluefield has more employees than the Customer service call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2019 0.4 0.0 1 0 0
2018 0.6 0.0 2 0 0
2017 0.5 0.5 2 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · WV · Bluefield

159 Customer service call centers employers nationwide with a credible TCR · 2,269 rated employers in West Virginia with headcount on file · 30 employers in Bluefield, WV · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR Alorica Austin-GM 0.5 TCR
NAICS-TCR Corporate 0.5 TCR
NAICS-TCR Akron-350 0.5 TCR
NAICS-TCR Corp/CTC 0.5 TCR
STATE-SIZE Nitro Construction Services 396 FTE
STATE-SIZE Simonton Windows: Ellenboro, WV 393 FTE
STATE-SIZE 4423 391 FTE
STATE-SIZE Goodrich ES - Sensors and Integrated Systems 390 FTE
CITY-NEAR PCH Behavioral Health Pavilion 111 FTE
CITY-NEAR PCH Bluefield Campus 101 FTE
CITY-NEAR Maxxim Rebuild Co., LLC dba Maxxim Manufacturing 100 FTE
CITY-NEAR Mercer Nursing & Rehab 96 FTE
NAT-TCR 600 Community Dr 2nd Fl 0.5 TCR
NAT-TCR Veritiv Operating Company - MO026 0.5 TCR
NAT-TCR MIRAMAR 2601 SW 145th Ave 0.5 TCR
NAT-TCR Keystone Bolt & Nut Co. 0.5 TCR
NAT-SIZE Monogram Foods 396 FTE
NAT-SIZE City of O'Fallon, Illinois 396 FTE
NAT-SIZE Philadelphia D&M Inc. 396 FTE
NAT-SIZE 4818-48180056-1002 S. Callaghan Rd-Wc 396 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2019, 2018, 2017. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.