Water treatment and distribution · Connecticut
Customer Service Center
Monroe, CT · ~96 workers · 5 years of OSHA Injury Tracking Application data.
- C
- Average Safety Record
- 1.1
- Avg TCR
- 1.2
- Industry avg
- 0
- Fatalities
The verdict
Customer Service Center runs at 90% of its industry's injury rate - about level with the typical Water treatment and distribution workplace, earning a grade C.
Customer Service Center: 1.1 TCR = 90% of Water treatment and distribution BLS 1.2 · 5y Form 300A (see methodology below)
Customer Service Center safety composite
Customer Service Center scores strongest on total case rate (tcr) (safer than 91% of same-industry peers) and weakest on fatalities (safer than 51%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).
69/100
Percentile-weighted across 3 of 3 measures
- Total Case Rate (TCR)
- A 1.08 per 100 workers
Safer than 91% of industry peers
- DART rate
- C 1.41 per 100 workers
Safer than 57% of industry peers
- Fatalities
- D 0
Safer than 51% of industry peers
Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).
Rising injury rate
Customer Service Center: 0.0 → 1.4 TCR
Peak year 2021 @ 2.8 TCR · DART/TCR 1.31× in 2023
Customer Service Center's TCR rose 1.4 from 0.0 in 2016 to 1.4 in 2023. Peak filing year was 2021 at 2.8 TCR. In 2023, DART was 1.31× this establishment's average TCR (severity share of cases).
OSHA ITA Form 300A scorecard
Establishment book 221310 · Monroe, CT AT/BELOW-IND · SMALL
Grade C · TCR 1.1 · 90% of ind
- DART 1.4 DART
- RANK #1/20
- PHOTO Harpeth Valley Utili…
- BOOK 5y book
- INJ 3 inj
- SIZE ~96 FTE
Nearest TCR peer: Harpeth Valley Utilities District (0.0 TCR gap)
Read with this employer → · Industry book → · Connecticut employers → · Look up another →
Customer Service Center in the TCR neighbourhood
Average Total Case Rate among this establishment and nearest same-industry peers
- This site
Customer Service Center
1.1 TCR
- Harpeth Valley
Harpeth Valley Utilities District
1.1 TCR
- Kanawha Valley
Kanawha Valley Water Treatment Plant
1.1 TCR
- Landmark Irrig
Landmark Irrigation - Madera
1.1 TCR
- Atascadero Mut
Atascadero Mutual Water Company - Shop
1.1 TCR
What this shows Customer Service Center averages 1.1 TCR (90% of the Water treatment and distribution BLS benchmark).
Customer Service Center TCR series: 2016=0 · 2019=1.3 · 2021=2.8 · 2022=0 · 2023=1.4 · BLS 1.2
Where Customer Service Center falls in its industry
727 Water treatment and distributi establishmentsSafer than 91% of graded establishments in this industry, whose median TCR is 4.2.
Narrower to Connecticut alone (the establishments it most directly competes with for workers and contracts): ranked #1 safest of 20 Water treatment and distributi employers in Connecticut.
Customer Service Center has more employees than the Water treatment and distribution median and a lower injury rate than the industry's median TCR of 4.2. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.
Year-by-Year Safety Data
| Year | TCR | DART | Injuries | Illnesses | Fatalities |
|---|---|---|---|---|---|
| 2023 | 1.4 | 1.4 | 1 | 0 | 0 |
| 2022 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2021 | 2.8 | 1.4 | 1 | 1 | 0 |
| 2019 | 1.3 | 1.3 | 1 | 0 | 0 |
| 2016 | 0.0 | 0.0 | 0 | 0 | 0 |
OSHA ITA peer cross-reference
Establishment peer ledger
221310 · CT · Monroe
727 Water treatment and distribution employers nationwide with a credible TCR · 7,008 rated employers in Connecticut with headcount on file · 43 employers in Monroe, CT · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.
| Rel | Establishment | Metric |
|---|---|---|
| NAICS-TCR | Harpeth Valley Utilities District | 1.1 TCR |
| NAICS-TCR | Kanawha Valley Water Treatment Plant | 1.1 TCR |
| NAICS-TCR | Landmark Irrigation - Madera | 1.1 TCR |
| NAICS-TCR | Atascadero Mutual Water Company - Shop | 1.1 TCR |
| STATE-SIZE | Centerbrook | 96 FTE |
| STATE-SIZE | UniMetal Thomaston | 96 FTE |
| STATE-SIZE | Empire Industries, Inc. | 96 FTE |
| STATE-SIZE | Plimpton and Hills Branch 1 | 96 FTE |
| CITY-NEAR | MONROE PUBLIC SCHOOLS | 305 FTE |
| CITY-NEAR | Biomerics NLE-CT | 241 FTE |
| CITY-NEAR | Victorinox Swiss Army, Inc. Monroe | 187 FTE |
| CITY-NEAR | Victorinox Swiss Army, Inc. | 167 FTE |
| NAT-TCR | Baker-Butler Elementary School | 1.1 TCR |
| NAT-TCR | Unit #1591 | 1.1 TCR |
| NAT-TCR | Unit #0611 | 1.1 TCR |
| NAT-TCR | Cincinnati Holiday Inn | 1.1 TCR |
| NAT-SIZE | Brownsville Elementary School | 96 FTE |
| NAT-SIZE | Oxford Forge | 96 FTE |
| NAT-SIZE | Bay Pointe Nursing Pavilion | 96 FTE |
| NAT-SIZE | CPM - Century Extrusion | 96 FTE |
Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →
Read our methodology - how this data is sourced, computed, and verified.