Impact wrenches, handheld power-driven, manufacturing · Illinois
Customer Service Group Crystal Lake Repair Center
Crystal Lake, IL · ~57 workers · 7 years of OSHA Injury Tracking Application data.
- A
- Excellent Safety Record
- 1.1
- Avg TCR
- 3.3
- Industry avg
- 0
- Fatalities
The verdict
Customer Service Group Crystal Lake Repair Center runs at 34% of its industry's injury rate - far safer than the typical Impact wrenches, handheld power-driven, manufacturing workplace, earning a grade A.
Customer Service Group Crystal Lake Repair Center: 1.1 TCR = 34% of Impact wrenches, handheld power-driven, manufacturing BLS 3.3 · 7y Form 300A (see methodology below)
Customer Service Group Crystal Lake Repair Center safety composite
Customer Service Group Crystal Lake Repair Center scores strongest on dart rate (safer than 82% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).
72/100
Percentile-weighted across 3 of 3 measures
- Total Case Rate (TCR)
- B 1.11 per 100 workers
Safer than 77% of industry peers
- DART rate
- B 0 per 100 workers
Safer than 82% of industry peers
- Fatalities
- D 0
Safer than 50% of industry peers
Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).
Rising injury rate
Customer Service Group Crystal Lake Repair Center: 1.8 → 3.1 TCR
Peak year 2024 @ 3.1 TCR · DART/TCR 0× in 2024
Customer Service Group Crystal Lake Repair Center's TCR rose 1.3 from 1.8 in 2016 to 3.1 in 2024. In 2024, DART was 0× this establishment's average TCR (severity share of cases).
OSHA ITA Form 300A scorecard
Establishment book 333991 · Crystal Lake, IL AT/BELOW-IND · SMALL
Grade A · TCR 1.1 · 34% of ind
- DART 0.0 DART
- RANK #2/8
- PHOTO Greenwood Service
- BOOK 7y book
- INJ 5 inj
- SIZE ~57 FTE
Nearest TCR peer: Greenwood Service (0.0 TCR gap)
Read with this employer → · Industry book → · Illinois employers → · Look up another →
Customer Service Group Crystal Lake Repair Center in the TCR neighbourhood
Average Total Case Rate among this establishment and nearest same-industry peers
- Customer Servi
Customer Service Group Harrisburg Repair Center
1.2 TCR
- This site
Customer Service Group Crystal Lake Repair Center
1.1 TCR
- Greenwood Serv
Greenwood Service
1.1 TCR
- Ridgid Product
Ridgid Products
1 TCR
- Stanley Black
Stanley Black and Decker Mission
1 TCR
What this shows Customer Service Group Crystal Lake Repair Center averages 1.1 TCR (34% of the Impact wrenches, handheld power-driven, manufacturing BLS benchmark).
Customer Service Group Crystal Lake Repair Center TCR series: 2016=1.8 · 2017=0 · 2019=0 · 2020=1.5 · 2022=1.4 · 2023=0 · 2024=3.1 · BLS 3.3
Where Customer Service Group Crystal Lake Repair Center falls in its industry
57 Impact wrenches, handheld powe establishmentsSafer than 77% of graded establishments in this industry, whose median TCR is 2.3.
Narrower to Illinois alone (the establishments it most directly competes with for workers and contracts): ranked #2 safest of 8 Impact wrenches, handheld powe employers in Illinois.
Customer Service Group Crystal Lake Repair Center has fewer employees than the Impact wrenches, handheld power-driven, median and a lower injury rate than the industry's median TCR of 2.3. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.
Year-by-Year Safety Data
| Year | TCR | DART | Injuries | Illnesses | Fatalities |
|---|---|---|---|---|---|
| 2024 | 3.1 | 0.0 | 2 | 0 | 0 |
| 2023 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2022 | 1.4 | 1.4 | 1 | 0 | 0 |
| 2020 | 1.5 | 0.0 | 1 | 0 | 0 |
| 2019 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2017 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2016 | 1.8 | 0.0 | 1 | 0 | 0 |
OSHA ITA peer cross-reference
Establishment peer ledger
333991 · IL · Crystal Lake
57 Impact wrenches, handheld power-driven, manufacturing employers nationwide with a credible TCR · 22,804 rated employers in Illinois with headcount on file · 101 employers in Crystal Lake, IL · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.
| Rel | Establishment | Metric |
|---|---|---|
| NAICS-TCR | Greenwood Service | 1.1 TCR |
| NAICS-TCR | Customer Service Group Harrisburg Repair Center | 1.2 TCR |
| NAICS-TCR | Ridgid Products | 1.0 TCR |
| NAICS-TCR | Stanley Black and Decker Mission | 1.0 TCR |
| STATE-SIZE | AMEREN ILLINOIS - Northern S - IL Gas Ops | 57 FTE |
| STATE-SIZE | Eagle Concrete, Inc. | 57 FTE |
| STATE-SIZE | Centennial Contractors of the Quad Cities, Inc. | 57 FTE |
| STATE-SIZE | Heritage Carpentry, Inc. | 57 FTE |
| CITY-NEAR | McHenry County College | 695 FTE |
| CITY-NEAR | Customer Service Crystal Lake Product Center | 535 FTE |
| CITY-NEAR | WM 1413 | 459 FTE |
| CITY-NEAR | 1413 | 432 FTE |
| NAT-TCR | Dnr Operations Slc | 1.1 TCR |
| NAT-TCR | Ashton Medical Lodge | 1.1 TCR |
| NAT-TCR | Murphy Electric & Industrial Control, LLC. | 1.1 TCR |
| NAT-TCR | Hardware Designs, Inc. | 1.1 TCR |
| NAT-SIZE | Double V, LLC | 57 FTE |
| NAT-SIZE | Defabco Inc | 57 FTE |
| NAT-SIZE | Flagstone, Inc | 57 FTE |
| NAT-SIZE | IKE Transportation Inc | 57 FTE |
Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →
Read our methodology - how this data is sourced, computed, and verified.