Impact wrenches, handheld power-driven, manufacturing · Pennsylvania
Customer Service Group Harrisburg Repair Center
Harrisburg, PA · ~52 workers · 7 years of OSHA Injury Tracking Application data.
- A
- Excellent Safety Record
- 1.2
- Avg TCR
- 3.3
- Industry avg
- 0
- Fatalities
The verdict
Customer Service Group Harrisburg Repair Center runs at 36% of its industry's injury rate - far safer than the typical Impact wrenches, handheld power-driven, manufacturing workplace, earning a grade A.
Customer Service Group Harrisburg Repair Center: 1.2 TCR = 36% of Impact wrenches, handheld power-driven, manufacturing BLS 3.3 · 7y Form 300A (see methodology below)
Customer Service Group Harrisburg Repair Center safety composite
Customer Service Group Harrisburg Repair Center scores strongest on total case rate (tcr) (safer than 74% of same-industry peers) and weakest on dart rate (safer than 18%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).
48/100
Percentile-weighted across 3 of 3 measures
- Total Case Rate (TCR)
- C 1.19 per 100 workers
Safer than 74% of industry peers
- DART rate
- F 3.17 per 100 workers
Safer than 18% of industry peers
- Fatalities
- D 0
Safer than 50% of industry peers
Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).
Rising injury rate
Customer Service Group Harrisburg Repair Center: 1.9 → 3.2 TCR
Peak year 2024 @ 3.2 TCR · DART/TCR 2.66× in 2024
Customer Service Group Harrisburg Repair Center's TCR rose 1.3 from 1.9 in 2017 to 3.2 in 2024. In 2024, DART was 2.66× this establishment's average TCR (severity share of cases).
OSHA ITA Form 300A scorecard
Establishment book 333991 · Harrisburg, PA AT/BELOW-IND · SMALL
Grade A · TCR 1.2 · 36% of ind
- DART 3.2 DART
- RANK P74
- PHOTO Stanley Black & Deck…
- BOOK 7y book
- INJ 5 inj
- SIZE ~52 FTE
Nearest TCR peer: Stanley Black & Decker Mission (0.0 TCR gap)
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Customer Service Group Harrisburg Repair Center in the TCR neighbourhood
Average Total Case Rate among this establishment and nearest same-industry peers
- Meritool
Meritool
1.3 TCR
- This site
Customer Service Group Harrisburg Repair Center
1.2 TCR
- Stanley Black
Stanley Black & Decker Mission
1.2 TCR
- Greenwood Serv
Greenwood Service
1.1 TCR
- Customer Servi
Customer Service Group Crystal Lake Repair Center
1.1 TCR
What this shows Customer Service Group Harrisburg Repair Center averages 1.2 TCR (36% of the Impact wrenches, handheld power-driven, manufacturing BLS benchmark).
Customer Service Group Harrisburg Repair Center TCR series: 2017=1.9 · 2018=1.7 · 2019=0 · 2020=0 · 2022=0 · 2023=1.6 · 2024=3.2 · BLS 3.3
Where Customer Service Group Harrisburg Repair Center falls in its industry
57 Impact wrenches, handheld powe establishmentsSafer than 74% of graded establishments in this industry, whose median TCR is 2.3.
Customer Service Group Harrisburg Repair Center has fewer employees than the Impact wrenches, handheld power-driven, median and a lower injury rate than the industry's median TCR of 2.3. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.
Year-by-Year Safety Data
| Year | TCR | DART | Injuries | Illnesses | Fatalities |
|---|---|---|---|---|---|
| 2024 | 3.2 | 3.2 | 2 | 0 | 0 |
| 2023 | 1.6 | 0.0 | 1 | 0 | 0 |
| 2022 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2020 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2019 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2018 | 1.7 | 0.0 | 1 | 0 | 0 |
| 2017 | 1.9 | 1.9 | 1 | 0 | 0 |
OSHA ITA peer cross-reference
Establishment peer ledger
333991 · PA · Harrisburg
57 Impact wrenches, handheld power-driven, manufacturing employers nationwide with a credible TCR · 22,692 rated employers in Pennsylvania with headcount on file · 362 employers in Harrisburg, PA · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.
| Rel | Establishment | Metric |
|---|---|---|
| NAICS-TCR | Stanley Black & Decker Mission | 1.2 TCR |
| NAICS-TCR | Greenwood Service | 1.1 TCR |
| NAICS-TCR | Customer Service Group Crystal Lake Repair Center | 1.1 TCR |
| NAICS-TCR | Meritool | 1.3 TCR |
| STATE-SIZE | Farm | 52 FTE |
| STATE-SIZE | Maitri Genetics | 52 FTE |
| STATE-SIZE | Insa Shamokin Dam | 52 FTE |
| STATE-SIZE | Ethos Fairless Hills | 52 FTE |
| CITY-NEAR | UPMC Pinnacle Hospitals | 4,843 FTE |
| CITY-NEAR | PHS/HARRISBURG HOSPITAL | 2,703 FTE |
| CITY-NEAR | Pinnacle Health Medical Services | 2,426 FTE |
| CITY-NEAR | UPMC Pinnacle | 2,311 FTE |
| NAT-TCR | KKC | 1.2 TCR |
| NAT-TCR | Fort Worth- Dry Bulk Transport | 1.2 TCR |
| NAT-TCR | Cameron Hill Bldg. 1-5, Garage - Shared Health | 1.2 TCR |
| NAT-TCR | Carl Belt Inc. | 1.2 TCR |
| NAT-SIZE | MEJA Construction, Inc. | 52 FTE |
| NAT-SIZE | Northern California | 52 FTE |
| NAT-SIZE | Bopp-Busch Manufacturing Company - Plant 1 | 52 FTE |
| NAT-SIZE | Simi Winery | 52 FTE |
Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →
Read our methodology - how this data is sourced, computed, and verified.