Employment Assistance · North Carolina

DES Call Center 1

Raleigh, NC · ~45 workers · 2 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
1.1
Avg TCR
3.2
Industry avg
0
Fatalities
Subscribe to safety-record updates (RSS)

The verdict

DES Call Center 1 runs at 33% of its industry's injury rate - far safer than the typical Employment Assistance workplace, earning a grade A.

DES Call Center 1: 1.1 TCR = 33% of Employment Assistance BLS 3.2 · 2y Form 300A (see methodology below)

DES Call Center 1 safety composite

DES Call Center 1 scores strongest on total case rate (tcr) (safer than 69% of same-industry peers) and weakest on dart rate (safer than 22%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

D

48/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
C 1.07 per 100 workers

Safer than 69% of industry peers

DART rate
F 2.14 per 100 workers

Safer than 22% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

DES Call Center 1: 0.0 → 2.1 TCR

Peak year 2019 @ 2.1 TCR · DART/TCR 2× in 2019

DES Call Center 1's TCR rose 2.1 from 0.0 in 2018 to 2.1 in 2019. In 2019, DART was 2× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 923130 · Raleigh, NC AT/BELOW-IND · SMALL

Grade A · TCR 1.1 · 33% of ind

  • DART 2.1 DART
  • RANK #1/10
  • PHOTO CADILLAC PLACE - DHHS
  • BOOK 2y book
  • INJ 1 inj
  • SIZE ~45 FTE

Nearest TCR peer: CADILLAC PLACE - DHHS (0.0 TCR gap)

Read with this employer → · Industry book → · North Carolina employers → · Look up another →

DES Call Center 1 in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows DES Call Center 1 averages 1.1 TCR (33% of the Employment Assistance BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

DES Call Center 1 TCR series: 2018=0 · 2019=2.1 · BLS 3.2

Where DES Call Center 1 falls in its industry

169 Employment Assistance establishments

Safer than 69% of graded establishments in this industry, whose median TCR is 1.7.

More dangerous than peersSafer than peers

Narrower to North Carolina alone (the establishments it most directly competes with for workers and contracts): ranked #1 safest of 10 Employment Assistance employers in North Carolina.

DES Call Center 1 (45 employees, TCR 1.1) among 29 same-industry peers, split at the industry median of 159 employees and a TCR of 1.7 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 05001,0001,5002,000 05101520 Average employees Total Case Rate DES Call Center 1
DES Call Center 1 (45 employees, TCR 1.1) among 29 same-industry peers, split at the industry median of 159 employees and a TCR of 1.7

DES Call Center 1 has fewer employees than the Employment Assistance median and a lower injury rate than the industry's median TCR of 1.7. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2019 2.1 2.1 1 0 0
2018 0.0 0.0 0 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

923130 · NC · Raleigh

169 Employment Assistance employers nationwide with a credible TCR · 16,981 rated employers in North Carolina with headcount on file · 973 employers in Raleigh, NC · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR CADILLAC PLACE - DHHS 1.1 TCR
NAICS-TCR Children Support Services 1.1 TCR
NAICS-TCR Auburn Teleservice Center 1.1 TCR
NAICS-TCR Crisis Nursery South 1.1 TCR
STATE-SIZE Happy Holiday Christmas Trees 45 FTE
STATE-SIZE Cracon, Inc. 45 FTE
STATE-SIZE GOMEZ HARVESTING 45 FTE
STATE-SIZE Lewisville Operations Center 45 FTE
CITY-NEAR Headway Workforce Solutions 13,936 FTE
CITY-NEAR NC State University 11,491 FTE
CITY-NEAR UNC Rex Healthcare 7,282 FTE
CITY-NEAR SECU 6,283 FTE
NAT-TCR Hunter Pharmacy Services, Inc. 1.1 TCR
NAT-TCR L.L. Klink & Sons, Inc. 1.1 TCR
NAT-TCR Anchorage Campus 1.1 TCR
NAT-TCR Memry Corporation #3 1.1 TCR
NAT-SIZE Rowley Enterprises 45 FTE
NAT-SIZE Dakota Central 45 FTE
NAT-SIZE Larkin Industries 45 FTE
NAT-SIZE Central Design 45 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2019, 2018. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.