General merchandise, nondurable goods, merchant wholesalers · Indiana

First Call Quality Services

Name: First Call Quality Services Workplace Safety Data
Creator: PlainSafetyScore
License: https://creativecommons.org/publicdomain/zero/1.0/

Indianapolis, IN · ~245 workers · 7 years of OSHA Injury Tracking Application data.

Compiled by PlainSafetyScore · August 25, 2026

C
Average Safety Record: 2.3
Avg TCR: 2.2
Industry avg: 0
Fatalities

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The verdict

First Call Quality Services runs at 103% of its industry's injury rate - about level with the typical General merchandise, nondurable goods, merchant wholesalers workplace, earning a grade C.

First Call Quality Services: 2.3 TCR = 103% of General merchandise, nondurable goods, merchant wholesalers BLS 2.2 · 7y Form 300A (see methodology below)

First Call Quality Services safety composite

First Call Quality Services scores strongest on total case rate (tcr) (safer than 69% of same-industry peers) and weakest on dart rate (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

58/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR): C 2.26 per 100 workers

Safer than 69% of industry peers
DART rate: D 0.79 per 100 workers

Safer than 50% of industry peers
Fatalities: D 0

Safer than 51% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−4.5

2018→2024

First Call Quality Services injury rate improved

First Call Quality Services's TCR fell 4.5 from 5.3 in 2018 to 0.8 in 2024. Peak filing year was 2018 at 5.3 TCR. In 2024, DART was 0.35× this establishment's average TCR (severity share of cases).

2018=5.3 · 2019=1.9 · 2020=2.1 · 2021=1.8 · 2022=2.3 · 2023=1.6 · 2024=0.8

OSHA ITA Form 300A scorecard

Establishment book 424990 · Indianapolis, IN ABOVE-IND · MID

Grade C · TCR 2.3 · 103% of ind

DART 0.8 DART
RANK #5/10
PHOTO Kaman's Art Shoppes,…
BOOK 7y book
INJ 41 inj
SIZE ~245 FTE

Nearest TCR peer: Kaman's Art Shoppes, Inc. 56 BVA (0.0 TCR gap)

Read with this employer → · Industry book → · Indiana employers → · Look up another →

This site

2.3
Kaman's Art Sh

2.3
Central Pet -

2.3
Orlando

2.3
Callico Distri

2.2

What this shows First Call Quality Services averages 2.3 TCR (103% of the General merchandise, nondurable goods, merchant wholesalers BLS benchmark).

First Call Quality Services TCR series: 2018=5.3 · 2019=1.9 · 2020=2.1 · 2021=1.8 · 2022=2.3 · 2023=1.6 · 2024=0.8 · BLS 2.2

Where First Call Quality Services falls in its industry

301 General merchandise, nondurabl establishments

Safer than 69% of graded establishments in this industry, whose median TCR is 3.4.

Grade C

More dangerous than peersSafer than peers

Narrower to Indiana alone (the establishments it most directly competes with for workers and contracts): ranked #5 safest of 10 General merchandise, nondurabl employers in Indiana.

First Call Quality Services (245 employees, TCR 2.3) among 29 same-industry peers, split at the industry median of 66 employees and a TCR of 3.4

First Call Quality Services has more employees than the General merchandise, nondurable goods, m median and a lower injury rate than the industry's median TCR of 3.4. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year	TCR	DART	Injuries
2024	0.8	0.8	4
2023	1.6	1.6	4
2022	2.3	1.4	5
2021	1.8	1.8	6
2020	2.1	1.6	4
2019	1.9	1.9	7
2018	5.3	4.3	11

OSHA ITA peer cross-reference

Establishment peer ledger

424990 · IN · Indianapolis

301 General merchandise, nondurable goods, merchant wholesalers employers nationwide with a credible TCR · 12,750 rated employers in Indiana with headcount on file · 2,074 employers in Indianapolis, IN · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel	Establishment	Place	Metric
NAICS-TCR	Kaman's Art Shoppes, Inc. 56 BVA	WILLIAMSBURG, VA	2.3 TCR
NAICS-TCR	Central Pet - Atlanta	ATLANTA, GA	2.3 TCR
NAICS-TCR	Callico Distributors, Inc	TAUNTON, MA	2.2 TCR
NAICS-TCR	Orlando	DAVENPORT, FL	2.3 TCR
STATE-SIZE	Rensselaer IN	RENSSELAER	245 FTE
STATE-SIZE	Meijer	AVON	245 FTE
STATE-SIZE	Meijer Store 220	NEW ALBANY	245 FTE
STATE-SIZE	165 - Merrillville	MERRILLVILLE	245 FTE
CITY-NEAR	Indiana University Health, Inc	Indianapolis	7,874 FTE
CITY-NEAR	Methodist Hospital	Indianapolis	6,862 FTE
CITY-NEAR	Eli Lilly - Lilly Corp Center	Indianapolis	6,482 FTE
CITY-NEAR	Lilly Technology Center	Indianapolis	6,472 FTE
NAT-TCR	Wyman-Gordon	North Grafton, MA	2.3 TCR
NAT-TCR	Sodexo at Un Central Missouri Starbucks	Warrensburg, MO	2.3 TCR
NAT-TCR	Unlimited Care, Inc. Bronx, NY	Bronx, NY	2.3 TCR
NAT-TCR	LSG Sky Chefs Denver	Denver, CO	2.3 TCR
NAT-SIZE	The Garick Group, Inc.	El Paso, TX	245 FTE
NAT-SIZE	Sharp Packaging by Pregis	Sussex, WI	245 FTE
NAT-SIZE	Raycap, Inc.	Post Falls, ID	245 FTE
NAT-SIZE	West Sacramento	West Sacramento, CA	245 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2024, 2023, 2022, 2021, 2020, 2019, 2018. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.