Customer service call centers · Texas

Harland Clarke - New Braunfels

New Braunfels, TX · ~229 workers · 4 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
1.3
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

Harland Clarke - New Braunfels runs at 48% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.

Harland Clarke - New Braunfels: 1.3 TCR = 48% of Customer service call centers BLS 2.6 · 4y Form 300A (see methodology below)

Harland Clarke - New Braunfels safety composite

Harland Clarke - New Braunfels scores strongest on dart rate (safer than 76% of same-industry peers) and weakest on total case rate (tcr) (safer than 28%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

D

50/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
F 1.26 per 100 workers

Safer than 28% of industry peers

DART rate
B 0 per 100 workers

Safer than 76% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−1.6

2016→2021

Harland Clarke - New Braunfels injury rate improved

Harland Clarke - New Braunfels's TCR fell 1.6 from 1.6 in 2016 to 0.0 in 2021. Peak filing year was 2019 at 2.0 TCR. In 2021, DART was 0× this establishment's average TCR (severity share of cases).

2016=1.6 · 2018=1.4 · 2019=2.0 · 2021=0.0

OSHA ITA Form 300A scorecard

Establishment book 561422 · New Braunfels, TX AT/BELOW-IND · MID

Grade A · TCR 1.3 · 48% of ind

  • DART 0.0 DART
  • RANK #20/21
  • PHOTO Alorica - Clovis
  • BOOK 4y book
  • INJ 9 inj
  • SIZE ~229 FTE

Nearest TCR peer: Alorica - Clovis (0.0 TCR gap)

Read with this employer → · Industry book → · Texas employers → · Look up another →

Harland Clarke - New Braunfels in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Harland Clarke - New Braunfels averages 1.3 TCR (48% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Harland Clarke - New Braunfels TCR series: 2016=1.6 · 2018=1.4 · 2019=2 · 2021=0 · BLS 2.6

Where Harland Clarke - New Braunfels falls in its industry

159 Customer service call centers establishments

Safer than 28% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Texas alone (the establishments it most directly competes with for workers and contracts): ranked #20 safest of 21 Customer service call centers employers in Texas.

Harland Clarke - New Braunfels (229 employees, TCR 1.3) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate Harland Clarke - New Braunfels
Harland Clarke - New Braunfels (229 employees, TCR 1.3) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Harland Clarke - New Braunfels has fewer employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2021 0.0 0.0 0 0 0
2019 2.0 2.0 2 2 0
2018 1.4 1.4 3 0 0
2016 1.6 1.6 4 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · TX · New Braunfels

159 Customer service call centers employers nationwide with a credible TCR · 38,394 rated employers in Texas with headcount on file · 183 employers in New Braunfels, TX · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR Alorica - Clovis 1.3 TCR
NAICS-TCR OR-Salem Call Center 1.2 TCR
NAICS-TCR HoneywellFL24 1.2 TCR
NAICS-TCR E Mail Solutions, Inc dba EMS, Inc. 1.2 TCR
STATE-SIZE EP Energy - Corporate (Houston) 229 FTE
STATE-SIZE Rochester Gauges 229 FTE
STATE-SIZE CORP-DWH-CORPORATE - HST 229 FTE
STATE-SIZE C1681 - Enterprise - Frac XI 229 FTE
CITY-NEAR Schlitterbahn Waterparks and Resort - New Braunfels 1,655 FTE
CITY-NEAR WM 6016 1,026 FTE
CITY-NEAR 6016 1,025 FTE
CITY-NEAR Sysco Central Texas 1,004 FTE
NAT-TCR Multi-Color Corporation - Omaha 1.3 TCR
NAT-TCR Brady Company/Los Angeles Anaheim 1.3 TCR
NAT-TCR Infinera - CA 1.3 TCR
NAT-TCR The Potomac Edison Company 1.3 TCR
NAT-SIZE Wesco Aircraft - Ave Scott 229 FTE
NAT-SIZE LP Hialeah Gardens, LLC (Waterford) 229 FTE
NAT-SIZE Sur-Seal - Main 229 FTE
NAT-SIZE Urenco USA 229 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2021, 2019, 2018, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.