Furniture stores (e.g., household, office, outdoor) · Maryland

IKEA SSC / Call Center

Name: IKEA SSC / Call Center Workplace Safety Data
Creator: PlainSafetyScore
License: https://creativecommons.org/publicdomain/zero/1.0/

Baltimore, MD · ~510 workers · 6 years of OSHA Injury Tracking Application data.

Compiled by PlainSafetyScore · August 25, 2026

A
Excellent Safety Record: 0.5
Avg TCR: 3.4
Industry avg: 0
Fatalities

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The verdict

IKEA SSC / Call Center runs at 14% of its industry's injury rate - far safer than the typical Furniture stores (e.g., household, office, outdoor) workplace, earning a grade A.

IKEA SSC / Call Center: 0.5 TCR = 14% of Furniture stores (e.g., household, office, outdoor) BLS 3.4 · 6y Form 300A (see methodology below)

IKEA SSC / Call Center safety composite

IKEA SSC / Call Center scores strongest on total case rate (tcr) (safer than 99% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

78/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR): A 0.48 per 100 workers

Safer than 99% of industry peers
DART rate: C 0 per 100 workers

Safer than 73% of industry peers
Fatalities: D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

IKEA SSC / Call Center held a steady TCR band

IKEA SSC / Call Center's TCR held near 0.1 from 0.2 in 2017 to 0.3 in 2022. Peak filing year was 2018 at 2.0 TCR. In 2022, DART was 0× this establishment's average TCR (severity share of cases).

2017=0.2 · 2018=2.0 · 2019=0.0 · 2020=0.3 · 2021=0.0 · 2022=0.3

OSHA ITA Form 300A scorecard

Establishment book 442110 · Baltimore, MD AT/BELOW-IND · MID

Grade A · TCR 0.5 · 14% of ind

DART 0.0 DART
RANK #1/30
PHOTO NEW YORK GALLERY
BOOK 6y book
INJ 10 inj
SIZE ~510 FTE

Nearest TCR peer: NEW YORK GALLERY (0.0 TCR gap)

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0.5
NEW YORK GALLE

0.5
VCF 092

0.5
Augusta Store

0.5
Wellington Sto

0.5

What this shows IKEA SSC / Call Center averages 0.5 TCR (14% of the Furniture stores (e.g., household, office, outdoor) BLS benchmark).

IKEA SSC / Call Center TCR series: 2017=0.2 · 2018=2 · 2019=0 · 2020=0.3 · 2021=0 · 2022=0.3 · BLS 3.4

Where IKEA SSC / Call Center falls in its industry

2,215 Furniture stores (e.g., househ establishments

Safer than 99% of graded establishments in this industry, whose median TCR is 5.0.

Grade A

More dangerous than peersSafer than peers

Narrower to Maryland alone (the establishments it most directly competes with for workers and contracts): ranked #1 safest of 30 Furniture stores (e.g., househ employers in Maryland.

IKEA SSC / Call Center (510 employees, TCR 0.5) among 29 same-industry peers, split at the industry median of 30 employees and a TCR of 5.0

IKEA SSC / Call Center has more employees than the Furniture stores (e.g., household, offic median and a lower injury rate than the industry's median TCR of 5.0. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year	TCR	DART	Injuries	Illnesses
2022	0.3	0.0	0	1
2021	0.0	0.0	0	0
2020	0.3	0.3	1	0
2019	0.0	0.0	0	0
2018	2.0	0.5	8	0
2017	0.2	0.2	1	0

OSHA ITA peer cross-reference

Establishment peer ledger

442110 · MD · Baltimore

2,215 Furniture stores (e.g., household, office, outdoor) employers nationwide with a credible TCR · 7,213 rated employers in Maryland with headcount on file · 1,031 employers in Baltimore, MD · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel	Establishment	Place	Metric
NAICS-TCR	NEW YORK GALLERY	NEW YORK, NY	0.5 TCR
NAICS-TCR	VCF 092	MECHANICSBURG, PA	0.5 TCR
NAICS-TCR	Augusta Store #1803	AUGUSTA, GA	0.5 TCR
NAICS-TCR	Wellington Store - #413	WELLINGTON, FL	0.5 TCR
STATE-SIZE	Lord Baltimore Building	BALTIMORE	510 FTE
STATE-SIZE	Branch Avenue Rail Yard	SUITLAND	511 FTE
STATE-SIZE	99221	HANOVER	512 FTE
STATE-SIZE	Freshly Inc.	SAVAGE	513 FTE
CITY-NEAR	Johns Hopkins Hospital	Baltimore	12,523 FTE
CITY-NEAR	University of Maryland Medical Center	Baltimore	7,980 FTE
CITY-NEAR	Sinai Hospital of Baltimore	Baltimore	7,770 FTE
CITY-NEAR	NGMS-T340	Baltimore	6,180 FTE
NAT-TCR	US - Branch Network : 0217	Denver, CO	0.5 TCR
NAT-TCR	US - Branch Network : 0168	W Columbia, SC	0.5 TCR
NAT-TCR	Quarq	Spearfish, SD	0.5 TCR
NAT-TCR	Sunergy Solar LLC	New Port Richey, FL	0.5 TCR
NAT-SIZE	5160 Winston-Salem Manufacturing	Winston-Salem, NC	510 FTE
NAT-SIZE	2573-MN022	Minnetonka, MN	510 FTE
NAT-SIZE	9277-675 Crested Butte Mtn	Crested Butte, CO	510 FTE
NAT-SIZE	055099-Customer Care Center - Ca	Los Angeles, CA	510 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2022, 2021, 2020, 2019, 2018, 2017. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.