Customer service call centers · Missouri

Kansas City, Missouri

Kansas City, MO · ~306 workers · 5 years of OSHA Injury Tracking Application data.

F
Failing Safety Record
6.0
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

Kansas City, Missouri runs at 232% of its industry's injury rate - far more dangerous than the typical Customer service call centers workplace, earning a grade F.

Kansas City, Missouri: 6.0 TCR = 232% of Customer service call centers BLS 2.6 · 5y Form 300A (see methodology below)

Kansas City, Missouri safety composite

Kansas City, Missouri scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on total case rate (tcr) (safer than 1%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

F

13/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
F 6.04 per 100 workers

Safer than 1% of industry peers

DART rate
F 3.96 per 100 workers

Safer than 1% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−2.7

2016→2020

Kansas City, Missouri injury rate improved

Kansas City, Missouri's TCR fell 2.7 from 7.6 in 2016 to 4.9 in 2020. Peak filing year was 2017 at 8.1 TCR. In 2020, DART was 0.66× this establishment's average TCR (severity share of cases).

2016=7.6 · 2017=8.1 · 2018=5.7 · 2019=3.9 · 2020=4.9

OSHA ITA Form 300A scorecard

Establishment book 561422 · Kansas City, MO ABOVE-IND · MID

Grade F · TCR 6.0 · 232% of ind

  • DART 4.0 DART
  • RANK #6/6
  • PHOTO Edmund Highway
  • BOOK 5y book
  • INJ 62 inj
  • SIZE ~306 FTE

Nearest TCR peer: Edmund Highway (0.6 TCR gap)

Read with this employer → · Industry book → · Missouri employers → · Look up another →

Kansas City, Missouri in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Kansas City, Missouri averages 6.0 TCR (232% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Kansas City, Missouri TCR series: 2016=7.6 · 2017=8.1 · 2018=5.7 · 2019=3.9 · 2020=4.9 · BLS 2.6

Where Kansas City, Missouri falls in its industry

159 Customer service call centers establishments

Safer than 1% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Missouri alone (the establishments it most directly competes with for workers and contracts): ranked #6 safest of 6 Customer service call centers employers in Missouri.

Kansas City, Missouri (306 employees, TCR 6.0) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 02468 Average employees Total Case Rate Kansas City, Missouri
Kansas City, Missouri (306 employees, TCR 6.0) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Kansas City, Missouri has fewer employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2020 4.9 4.0 29 2 0
2019 3.9 2.5 25 0 0
2018 5.7 5.7 2 0 0
2017 8.1 5.4 3 0 0
2016 7.6 7.6 3 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · MO · Kansas City

159 Customer service call centers employers nationwide with a credible TCR · 10,075 rated employers in Missouri with headcount on file · 1,023 employers in Kansas City, MO · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR Edmund Highway 6.6 TCR
NAICS-TCR SJTA 7.0 TCR
NAICS-TCR YRMC Support Center 4.9 TCR
NAICS-TCR EGS Financial Care, Inc. - Sacramento 4.6 TCR
STATE-SIZE Kansas City Distribution Center (KCDC) 306 FTE
STATE-SIZE Brillient Corperation (NRC) 306 FTE
STATE-SIZE SSM Rehabilitation Hospital (Bridgeton Campus) 306 FTE
STATE-SIZE Peterson Manufacturing Company 307 FTE
CITY-NEAR Mass Service Organization 11,859 FTE
CITY-NEAR Hallmark Cards Mass Channel 11,578 FTE
CITY-NEAR Global Merchandising Services (GMS) 9,548 FTE
CITY-NEAR Children's Mercy - Missouri 7,709 FTE
NAT-TCR Commercial Cutting & Graphics, LLC 6.0 TCR
NAT-TCR Weber Automotive Corporation 6.0 TCR
NAT-TCR CSP 6.0 TCR
NAT-TCR Chiquita Port Huaneme 6.0 TCR
NAT-SIZE Mulcahy Nickolaus LLC 306 FTE
NAT-SIZE Dickinson Frozen Foods Fruitland 306 FTE
NAT-SIZE Customized - FL - 0804 306 FTE
NAT-SIZE Northern Labs 306 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2020, 2019, 2018, 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.