Assembly plants, heavy trucks, and buses on chassis of own manufacture · Pennsylvania

Mack Customer Center

Allentown, PA · ~158 workers · 2 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.6
Avg TCR
3.3
Industry avg
0
Fatalities
Subscribe to safety-record updates (RSS)

The verdict

Mack Customer Center runs at 18% of its industry's injury rate - far safer than the typical Assembly plants, heavy trucks, and buses on chassis of own manufacture workplace, earning a grade A.

Mack Customer Center: 0.6 TCR = 18% of Assembly plants, heavy trucks, and buses on chassis of own manufacture BLS 3.3 · 2y Form 300A (see methodology below)

Mack Customer Center safety composite

Mack Customer Center scores strongest on total case rate (tcr) (safer than 90% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

B

79/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
A 0.61 per 100 workers

Safer than 90% of industry peers

DART rate
B 0 per 100 workers

Safer than 88% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−1.2

2016→2019

Mack Customer Center injury rate improved

Mack Customer Center's TCR fell 1.2 from 1.2 in 2016 to 0.0 in 2019. Peak filing year was 2016 at 1.2 TCR. In 2019, DART was 0× this establishment's average TCR (severity share of cases).

2016=1.2 · 2019=0.0

OSHA ITA Form 300A scorecard

Establishment book 336120 · Allentown, PA AT/BELOW-IND · MID

Grade A · TCR 0.6 · 18% of ind

  • DART 0.0 DART
  • RANK #1/8
  • PHOTO PACCAR Information T…
  • BOOK 2y book
  • INJ 3 inj
  • SIZE ~158 FTE

Nearest TCR peer: PACCAR Information Technology Division (0.1 TCR gap)

Read with this employer → · Industry book → · Pennsylvania employers → · Look up another →

Mack Customer Center in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Mack Customer Center averages 0.6 TCR (18% of the Assembly plants, heavy trucks, and buses on chassis of own manufacture BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Mack Customer Center TCR series: 2016=1.2 · 2019=0 · BLS 3.3

Where Mack Customer Center falls in its industry

124 Assembly plants, heavy trucks, establishments

Safer than 90% of graded establishments in this industry, whose median TCR is 3.5.

More dangerous than peersSafer than peers

Narrower to Pennsylvania alone (the establishments it most directly competes with for workers and contracts): ranked #1 safest of 8 Assembly plants, heavy trucks, employers in Pennsylvania.

Mack Customer Center (158 employees, TCR 0.6) among 29 same-industry peers, split at the industry median of 223 employees and a TCR of 3.5 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 05001,0001,500 0102030 Average employees Total Case Rate Mack Customer Center
Mack Customer Center (158 employees, TCR 0.6) among 29 same-industry peers, split at the industry median of 223 employees and a TCR of 3.5

Mack Customer Center has fewer employees than the Assembly plants, heavy trucks, and buses median and a lower injury rate than the industry's median TCR of 3.5. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2019 0.0 0.0 0 0 0
2016 1.2 1.2 3 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

336120 · PA · Allentown

124 Assembly plants, heavy trucks, and buses on chassis of own manufacture employers nationwide with a credible TCR · 22,692 rated employers in Pennsylvania with headcount on file · 447 employers in Allentown, PA · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR PACCAR Information Technology Division 0.5 TCR
NAICS-TCR Defense Program Center 0.7 TCR
NAICS-TCR Training Center 0.7 TCR
NAICS-TCR Customer Service and Training 0.4 TCR
STATE-SIZE Pennsylvania Operation 158 FTE
STATE-SIZE USA Compression Partners Northeast 158 FTE
STATE-SIZE John F. Martin & Sons, LLC 158 FTE
STATE-SIZE ARYZTA - Hazleton 158 FTE
CITY-NEAR Lehigh Valley Hospital 9,463 FTE
CITY-NEAR 1200SCC 6,531 FTE
CITY-NEAR Air Products and Chemicals Inc.- Main Campus 2,118 FTE
CITY-NEAR LOCATION 48042 1,728 FTE
NAT-TCR 1215 E. Fort Ave. Ste 103 0.6 TCR
NAT-TCR Pulte Homes 0.6 TCR
NAT-TCR Greenville - 5024 Pelham Road 0.6 TCR
NAT-TCR CURT Group - Dallas 0.6 TCR
NAT-SIZE Rancho Cucamonga Fulton Street 158 FTE
NAT-SIZE 6962-Swy 0025 3011 158 FTE
NAT-SIZE 6962-Swy 0025 2719 158 FTE
NAT-SIZE 6400-Swy 0019 1765 158 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2019, 2016. This is publicly available government data - not a legal determination of workplace conditions.
Data sourced from official public datasets. See our methodology for details.