Customer service call centers · Arizona

Tuscon, AZ East

Name: Tuscon, AZ East Workplace Safety Data
Creator: PlainSafetyScore
License: https://creativecommons.org/publicdomain/zero/1.0/

Tucson, AZ · ~786 workers · 2 years of OSHA Injury Tracking Application data.

Compiled by PlainSafetyScore · August 25, 2026

A
Excellent Safety Record: 1.1
Avg TCR: 2.6
Industry avg: 0
Fatalities

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The verdict

Tuscon, AZ East runs at 41% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.

Tuscon, AZ East: 1.1 TCR = 41% of Customer service call centers BLS 2.6 · 2y Form 300A (see methodology below)

Tuscon, AZ East safety composite

Tuscon, AZ East scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on total case rate (tcr) (safer than 39%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

45/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR): D 1.07 per 100 workers

Safer than 39% of industry peers
DART rate: D 0.15 per 100 workers

Safer than 48% of industry peers
Fatalities: D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−0.7

2018→2019

Tuscon, AZ East injury rate improved

Tuscon, AZ East's TCR fell 0.7 from 1.4 in 2018 to 0.7 in 2019. Peak filing year was 2018 at 1.4 TCR. In 2019, DART was 0.14× this establishment's average TCR (severity share of cases).

2018=1.4 · 2019=0.7

OSHA ITA Form 300A scorecard

Establishment book 561422 · Tucson, AZ AT/BELOW-IND · MID

Grade A · TCR 1.1 · 41% of ind

DART 0.1 DART
RANK #3/8
PHOTO Alorica Business Sol…
BOOK 2y book
INJ 8 inj
SIZE ~786 FTE

Nearest TCR peer: Alorica Business Solutions LLC- Niles (0.0 TCR gap)

Read with this employer → · Industry book → · Arizona employers → · Look up another →

This site

1.1
Alorica Busine

1.1
Mackenzie-Chil

1.1
AGR Group Neva

1.1
KS-Wichita Cal

1.1

What this shows Tuscon, AZ East averages 1.1 TCR (41% of the Customer service call centers BLS benchmark).

Tuscon, AZ East TCR series: 2018=1.4 · 2019=0.7 · BLS 2.6

Where Tuscon, AZ East falls in its industry

159 Customer service call centers establishments

Safer than 39% of graded establishments in this industry, whose median TCR is 0.8.

Grade A

More dangerous than peersSafer than peers

Narrower to Arizona alone (the establishments it most directly competes with for workers and contracts): ranked #3 safest of 8 Customer service call centers employers in Arizona.

Tuscon, AZ East (786 employees, TCR 1.1) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Tuscon, AZ East has more employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year	TCR	DART	Injuries	Illnesses	Fatalities
2019	0.7	0.1	5	0	0
2018	1.4	0.5	3	5	0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · AZ · Tucson

159 Customer service call centers employers nationwide with a credible TCR · 9,594 rated employers in Arizona with headcount on file · 1,150 employers in Tucson, AZ · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel	Establishment	Place	Metric
NAICS-TCR	Alorica Business Solutions LLC- Niles	NILES, OH	1.1 TCR
NAICS-TCR	Mackenzie-Childs-Burkhart	AUBURN, NY	1.1 TCR
NAICS-TCR	AGR Group Nevada, LLC	LAS VEGAS, NV	1.1 TCR
NAICS-TCR	KS-Wichita Call Center	WICHITA, KS	1.1 TCR
STATE-SIZE	41493 ARIZONA BILTMORE A WALDORF ASTORIA RESO	PHOENIX	785 FTE
STATE-SIZE	Maricopa County - Public Health (860)	PHOENIX	785 FTE
STATE-SIZE	Shutterfly Tempe	TEMPE	788 FTE
STATE-SIZE	Mountain Park Health Center	PHOENIX	788 FTE
CITY-NEAR	University of Arizona	Tucson	18,951 FTE
CITY-NEAR	Raytheon_Tucson_AZ_Airport Site	Tucson	9,878 FTE
CITY-NEAR	Tucson Medical Center	Tucson	4,407 FTE
CITY-NEAR	U.S. Border Patrol Sector - Tucson	Tucson	3,989 FTE
NAT-TCR	Pittsburgh Pipe at Litchfield	Litchfield, IL	1.1 TCR
NAT-TCR	Regional Enterprises, Inc.	Ashland, WI	1.1 TCR
NAT-TCR	NAUR Pecos Office	Pecos, TX	1.1 TCR
NAT-TCR	Corp Office Support	Niwot, CO	1.1 TCR
NAT-SIZE	ISG Urbandale	Urbandale, IA	786 FTE
NAT-SIZE	Amzl : Ddt2	Romulus, MI	786 FTE
NAT-SIZE	Teachers Federal Credit Union	Hauppauge, NY	786 FTE
NAT-SIZE	Baptist Health System Jacksonville Baptist Beaches	Jacksonville, FL	786 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2019, 2018. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.