Customer service call centers · Texas

Woodway

San Antonio, TX · ~1,484 workers · 3 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
1.2
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

Woodway runs at 46% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.

Woodway: 1.2 TCR = 46% of Customer service call centers BLS 2.6 · 3y Form 300A (see methodology below)

Woodway safety composite

Woodway scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on dart rate (safer than 14%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

F

29/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
F 1.2 per 100 workers

Safer than 30% of industry peers

DART rate
F 1.03 per 100 workers

Safer than 14% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

Woodway: 1.0 → 1.7 TCR

Peak year 2018 @ 1.7 TCR · DART/TCR 0.86× in 2018

Woodway's TCR rose 0.7 from 1.0 in 2016 to 1.7 in 2018. In 2018, DART was 0.86× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 561422 · San Antonio, TX AT/BELOW-IND · LARGE

Grade A · TCR 1.2 · 46% of ind

  • DART 1.0 DART
  • RANK #18/21
  • PHOTO E Mail Solutions, In…
  • BOOK 3y book
  • INJ 33 inj
  • SIZE ~1,484 FTE

Nearest TCR peer: E Mail Solutions, Inc dba EMS, Inc. (0.0 TCR gap)

Read with this employer → · Industry book → · Texas employers → · Look up another →

Woodway in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Woodway averages 1.2 TCR (46% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Woodway TCR series: 2016=1 · 2017=0.9 · 2018=1.7 · BLS 2.6

Where Woodway falls in its industry

159 Customer service call centers establishments

Safer than 30% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Texas alone (the establishments it most directly competes with for workers and contracts): ranked #18 safest of 21 Customer service call centers employers in Texas.

Woodway (1,484 employees, TCR 1.2) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate Woodway
Woodway (1,484 employees, TCR 1.2) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Woodway has more employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2018 1.7 1.0 15 0 0
2017 0.9 0.7 8 0 0
2016 1.0 1.0 10 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · TX · San Antonio

159 Customer service call centers employers nationwide with a credible TCR · 38,394 rated employers in Texas with headcount on file · 2,207 employers in San Antonio, TX · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR E Mail Solutions, Inc dba EMS, Inc. 1.2 TCR
NAICS-TCR 311 Call Center - DATAMARK, Inc. 1.2 TCR
NAICS-TCR OR-Salem Call Center 1.2 TCR
NAICS-TCR HoneywellFL24 1.2 TCR
STATE-SIZE TX - Verizon CRTC/Bldg 17 1,483 FTE
STATE-SIZE Kraft Heinz Comany Garland 1,482 FTE
STATE-SIZE TXSTA - STAFFORD 1,479 FTE
STATE-SIZE TX_San Antonio_1900 Blue Crest_3501PBS0 1,491 FTE
CITY-NEAR Bexar County Hospital District 8,703 FTE
CITY-NEAR Legend Oaks Health & Rehabilitation West San Antonio 6,953 FTE
CITY-NEAR ISS Facility Services Inc. 6,177 FTE
CITY-NEAR Buena Vida of San Antonio 5,262 FTE
NAT-TCR ARC Metals - Ridgway 1.2 TCR
NAT-TCR Flexsteel Industries Incorporated 1.2 TCR
NAT-TCR Embassy Suites Hotel-Orlando South 1.2 TCR
NAT-TCR A450 Lake Charles 1.2 TCR
NAT-SIZE Amazon Transportation Services : DEN5 1,484 FTE
NAT-SIZE Cummins Inc. - Jamestown Engine Plant 1,484 FTE
NAT-SIZE Mobile 1,484 FTE
NAT-SIZE Guthrie Robert Packer Hospital 1,483 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2018, 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.