Customer service call centers · California

#77_cc: Call Center

San Diego, CA · ~23 workers · 2 years of OSHA Injury Tracking Application data.

C
Average Safety Record
0.0
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

#77_cc: Call Center runs at 0% of its industry's injury rate - about level with the typical Customer service call centers workplace, earning a grade C.

#77_cc: Call Center: 0.0 TCR = 0% of Customer service call centers BLS 2.6 · 2y Form 300A (see methodology below)

#77_cc: Call Center safety composite

#77_cc: Call Center scores strongest on total case rate (tcr) (safer than 100% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

B

79/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
A 0 per 100 workers

Safer than 100% of industry peers

DART rate
B 0 per 100 workers

Safer than 76% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

#77_cc: Call Center held a steady TCR band

#77_cc: Call Center's TCR held near 0.0 from 0.0 in 2023 to 0.0 in 2024. Peak filing year was 2023 at 0.0 TCR.

2023=0.0 · 2024=0.0

OSHA ITA Form 300A scorecard

Establishment book 561422 · San Diego, CA AT/BELOW-IND · SMALL

Grade C · TCR 0.0 · 0% of ind

  • DART 0.0 DART
  • RANK #0/13
  • PHOTO CSC Tulsa
  • BOOK 2y book
  • INJ 0 inj
  • SIZE ~23 FTE

Nearest TCR peer: CSC Tulsa (0.0 TCR gap)

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#77_cc: Call Center in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows #77_cc: Call Center averages 0.0 TCR (0% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

#77_cc: Call Center TCR series: 2023=0 · 2024=0 · BLS 2.6

Where #77_cc: Call Center falls in its industry

159 Customer service call centers establishments

Safer than 100% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to California alone (the establishments it most directly competes with for workers and contracts): ranked #0 safest of 13 Customer service call centers employers in California.

#77_cc: Call Center (23 employees, TCR 0.0) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate #77_cc: Call Center
#77_cc: Call Center (23 employees, TCR 0.0) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

#77_cc: Call Center has fewer employees than the Customer service call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2024 0.0 0.0 0 0 0
2023 0.0 0.0 0 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · CA · San Diego

159 Customer service call centers employers nationwide with a credible TCR · 51,834 rated employers in California with headcount on file · 1,979 employers in San Diego, CA · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR CSC Tulsa 0.0 TCR
NAICS-TCR WAH - East and West 0.0 TCR
NAICS-TCR Nelnet Servicing LLC 0.1 TCR
NAICS-TCR WAH East 0.1 TCR
STATE-SIZE James Diedrich Farms 23 FTE
STATE-SIZE Tri-Fanucchi Farms,LLC 23 FTE
STATE-SIZE KAN2 - 04 23 FTE
STATE-SIZE Kyer Farms 23 FTE
CITY-NEAR UC San Diego Health 9,310 FTE
CITY-NEAR General Atomics 8,108 FTE
CITY-NEAR Health Human Services Agency 6,080 FTE
CITY-NEAR National University 4,955 FTE
NAT-TCR Gaapr - Ups Supply Chain Solutions 0.0 TCR
NAT-TCR Other Location 0.0 TCR
NAT-TCR Putzel Electrical Contractors, Inc. 0.0 TCR
NAT-TCR TXC101551 0.0 TCR
NAT-SIZE Bahr Electric LLC 23 FTE
NAT-SIZE Store 1417 23 FTE
NAT-SIZE Store 1450 23 FTE
NAT-SIZE Art's Way Scientific, Inc. 23 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2024, 2023. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.