Customer service call centers · Colorado

WAH - East and West

Englewood, CO · ~2,183 workers · 4 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.0
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

WAH - East and West runs at 2% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.

WAH - East and West: 0.0 TCR = 2% of Customer service call centers BLS 2.6 · 4y Form 300A (see methodology below)

WAH - East and West safety composite

WAH - East and West scores strongest on total case rate (tcr) (safer than 99% of same-industry peers) and weakest on dart rate (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

C

70/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
A 0.04 per 100 workers

Safer than 99% of industry peers

DART rate
D 0.12 per 100 workers

Safer than 50% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

WAH - East and West held a steady TCR band

WAH - East and West's TCR held near 0.1 from 0.1 in 2021 to 0.1 in 2024. In 2024, DART was 3× this establishment's average TCR (severity share of cases).

2021=0.1 · 2022=0.0 · 2023=0.0 · 2024=0.1

OSHA ITA Form 300A scorecard

Establishment book 561422 · Englewood, CO AT/BELOW-IND · LARGE

Grade A · TCR 0.0 · 2% of ind

  • DART 0.1 DART
  • RANK #1/6
  • PHOTO CSC Tulsa
  • BOOK 4y book
  • INJ 2 inj
  • SIZE ~2,183 FTE

Nearest TCR peer: CSC Tulsa (0.0 TCR gap)

Read with this employer → · Industry book → · Colorado employers → · Look up another →

WAH - East and West in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows WAH - East and West averages 0.0 TCR (2% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

WAH - East and West TCR series: 2021=0.1 · 2022=0 · 2023=0 · 2024=0.1 · BLS 2.6

Where WAH - East and West falls in its industry

159 Customer service call centers establishments

Safer than 99% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Colorado alone (the establishments it most directly competes with for workers and contracts): ranked #1 safest of 6 Customer service call centers employers in Colorado.

WAH - East and West (2,183 employees, TCR 0.0) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate WAH - East and West
WAH - East and West (2,183 employees, TCR 0.0) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

WAH - East and West has more employees than the Customer service call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2024 0.1 0.1 1 0 0
2023 0.0 0.0 0 0 0
2022 0.0 0.0 0 0 0
2021 0.1 0.1 1 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · CO · Englewood

159 Customer service call centers employers nationwide with a credible TCR · 9,007 rated employers in Colorado with headcount on file · 325 employers in Englewood, CO · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR CSC Tulsa 0.0 TCR
NAICS-TCR Nelnet Servicing LLC 0.1 TCR
NAICS-TCR WAH East 0.1 TCR
NAICS-TCR Customer Resource Center - Murfreesboro 0.1 TCR
STATE-SIZE Frontier Airlines - Denver Base 2,189 FTE
STATE-SIZE Raytheon_Aurora_CO 2,237 FTE
STATE-SIZE St. Joseph Hospital 2,293 FTE
STATE-SIZE Cargill Meat Solutions 2,059 FTE
CITY-NEAR Corporate Meridian 2,030 FTE
CITY-NEAR Swedish Medical Center 1,516 FTE
CITY-NEAR ULA-Denver 1,324 FTE
CITY-NEAR CO004 1,262 FTE
NAT-TCR Camp Menogyn 0.0 TCR
NAT-TCR The Greenbrier Paragould 0.0 TCR
NAT-TCR POC 0.0 TCR
NAT-TCR Astellas Pharma Global Development 0.0 TCR
NAT-SIZE John Deere Harvester Works 2,183 FTE
NAT-SIZE Kslen - Lenexa 2,183 FTE
NAT-SIZE Txdfa - Dallas/Fort Worth Airport Hub 2,183 FTE
NAT-SIZE Golden Nugget Lake Charles 2,182 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2024, 2023, 2022, 2021. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.