Customer service call centers · Virginia

911 Emergency Call Center

Hampton, VA · ~62 workers · 4 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.3
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

911 Emergency Call Center runs at 12% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.

911 Emergency Call Center: 0.3 TCR = 12% of Customer service call centers BLS 2.6 · 4y Form 300A (see methodology below)

911 Emergency Call Center safety composite

911 Emergency Call Center scores strongest on total case rate (tcr) (safer than 82% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

C

72/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
B 0.32 per 100 workers

Safer than 82% of industry peers

DART rate
B 0 per 100 workers

Safer than 76% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

911 Emergency Call Center held a steady TCR band

911 Emergency Call Center's TCR held near 0.0 from 0.0 in 2021 to 0.0 in 2024. Peak filing year was 2023 at 1.3 TCR. In 2024, DART was 0× this establishment's average TCR (severity share of cases).

2021=0.0 · 2022=0.0 · 2023=1.3 · 2024=0.0

OSHA ITA Form 300A scorecard

Establishment book 561422 · Hampton, VA AT/BELOW-IND · SMALL

Grade A · TCR 0.3 · 12% of ind

  • DART 0.0 DART
  • RANK P82
  • PHOTO Alorica
  • BOOK 4y book
  • INJ 1 inj
  • SIZE ~62 FTE

Nearest TCR peer: Alorica (0.0 TCR gap)

Read with this employer → · Industry book → · Virginia employers → · Look up another →

911 Emergency Call Center in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows 911 Emergency Call Center averages 0.3 TCR (12% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

911 Emergency Call Center TCR series: 2021=0 · 2022=0 · 2023=1.3 · 2024=0 · BLS 2.6

Where 911 Emergency Call Center falls in its industry

159 Customer service call centers establishments

Safer than 82% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers
911 Emergency Call Center (62 employees, TCR 0.3) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate 911 Emergency Call Center
911 Emergency Call Center (62 employees, TCR 0.3) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

911 Emergency Call Center has fewer employees than the Customer service call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2024 0.0 0.0 0 0 0
2023 1.3 1.3 1 0 0
2022 0.0 0.0 0 0 0
2021 0.0 0.0 0 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · VA · Hampton

159 Customer service call centers employers nationwide with a credible TCR · 12,673 rated employers in Virginia with headcount on file · 231 employers in Hampton, VA · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR Alorica 0.3 TCR
NAICS-TCR Genentech Portland 0.3 TCR
NAICS-TCR Bally's Hotel and Casino - Call Center 0.3 TCR
NAICS-TCR HoneywellNY80 0.3 TCR
STATE-SIZE Delrick Corporation 62 FTE
STATE-SIZE Spruance Genco,LLC 62 FTE
STATE-SIZE 2014090 - Dulles Railyard & Maint. Fac. 62 FTE
STATE-SIZE Chesapeake Bay Contractors, LLC. 62 FTE
CITY-NEAR Sentara CarePlex Hospital 1,584 FTE
CITY-NEAR Norfolk Tide Facility 990 FTE
CITY-NEAR Coleman Place 990 FTE
CITY-NEAR Newport News Transit Center 990 FTE
NAT-TCR FUJIFILM Holdings Corporation, Madison WI 0.3 TCR
NAT-TCR Lyle Machinery 0.3 TCR
NAT-TCR Bi-Mart Headquarters 0.3 TCR
NAT-TCR Rosemont 0.3 TCR
NAT-SIZE Seneri Logistics, LLC 62 FTE
NAT-SIZE HC White Mountain 62 FTE
NAT-SIZE Allogene Therapeutics 62 FTE
NAT-SIZE 3344 - Santa Monica Broadway and 5th St 62 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2024, 2023, 2022, 2021. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.