Customer service call centers · Florida

Alorica

Cutler Bay, FL · ~1,236 workers · 2 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.3
Avg TCR
2.6
Industry avg
0
Fatalities
Subscribe to safety-record updates (RSS)

The verdict

Alorica runs at 13% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.

Alorica: 0.3 TCR = 13% of Customer service call centers BLS 2.6 · 2y Form 300A (see methodology below)

Alorica safety composite

Alorica scores strongest on total case rate (tcr) (safer than 82% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

C

64/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
B 0.34 per 100 workers

Safer than 82% of industry peers

DART rate
D 0.02 per 100 workers

Safer than 53% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−0.6

2018→2019

Alorica injury rate improved

Alorica's TCR fell 0.6 from 0.6 in 2018 to 0.0 in 2019. Peak filing year was 2018 at 0.6 TCR. In 2019, DART was 0.06× this establishment's average TCR (severity share of cases).

2018=0.6 · 2019=0.0

OSHA ITA Form 300A scorecard

Establishment book 561422 · Cutler Bay, FL AT/BELOW-IND · LARGE

Grade A · TCR 0.3 · 13% of ind

  • DART 0.0 DART
  • RANK #1/16
  • PHOTO Business Services Ca…
  • BOOK 2y book
  • INJ 8 inj
  • SIZE ~1,236 FTE

Nearest TCR peer: Business Services Call Center (0.0 TCR gap)

Read with this employer → · Industry book → · Florida employers → · Look up another →

Alorica in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Alorica averages 0.3 TCR (13% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Alorica TCR series: 2018=0.6 · 2019=0 · BLS 2.6

Where Alorica falls in its industry

159 Customer service call centers establishments

Safer than 82% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Florida alone (the establishments it most directly competes with for workers and contracts): ranked #1 safest of 16 Customer service call centers employers in Florida.

Alorica (1,236 employees, TCR 0.3) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate Alorica
Alorica (1,236 employees, TCR 0.3) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Alorica has more employees than the Customer service call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2019 0.0 0.0 3 0 0
2018 0.6 0.3 5 1 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · FL · Cutler Bay

159 Customer service call centers employers nationwide with a credible TCR · 26,569 rated employers in Florida with headcount on file · 20 employers in Cutler Bay, FL · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR Business Services Call Center 0.4 TCR
NAICS-TCR 911 Emergency Call Center 0.3 TCR
NAICS-TCR NM1 0.4 TCR
NAICS-TCR CSC Harligen 0.4 TCR
STATE-SIZE ROYAL PALM_1449534 1,238 FTE
STATE-SIZE FLJAC5 ASCENSION ST VINCENTS SOUTHSIDE HOSP 1,238 FTE
STATE-SIZE BC Hospital Support Svcs LLC (0030) 1,233 FTE
STATE-SIZE MCCS South 1,240 FTE
CITY-NEAR East Ridge at Cutler Bay 290 FTE
CITY-NEAR Store 0328 184 FTE
CITY-NEAR Store 1695 175 FTE
CITY-NEAR Store 1465 164 FTE
NAT-TCR Westinghouse Electric Company, Waltz Mill Service Center 0.3 TCR
NAT-TCR 1-Boise Main Site 0.3 TCR
NAT-TCR Fairmont Supply Washington PA 0.3 TCR
NAT-TCR Keystone Corporate Office 0.3 TCR
NAT-SIZE Reno Hub (Nvrno) 1,236 FTE
NAT-SIZE Amazon.com Services LLC - FWA6 1,236 FTE
NAT-SIZE Colonial Williamsburg Foundation 1,236 FTE
NAT-SIZE Alorica - Fresno 1,237 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2019, 2018. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.