Customer service call centers · New Jersey

AAA Club Alliance - Hamilton Operations Center

Hamilton, NJ · ~456 workers · 2 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
1.2
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

AAA Club Alliance - Hamilton Operations Center runs at 45% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.

AAA Club Alliance - Hamilton Operations Center: 1.2 TCR = 45% of Customer service call centers BLS 2.6 · 2y Form 300A (see methodology below)

AAA Club Alliance - Hamilton Operations Center safety composite

AAA Club Alliance - Hamilton Operations Center scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on dart rate (safer than 7%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

F

28/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
F 1.18 per 100 workers

Safer than 33% of industry peers

DART rate
F 1.21 per 100 workers

Safer than 7% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

AAA Club Alliance - Hamilton Operations Center: 0.7 → 1.7 TCR

Peak year 2018 @ 1.7 TCR · DART/TCR 1.03× in 2018

AAA Club Alliance - Hamilton Operations Center's TCR rose 1.0 from 0.7 in 2017 to 1.7 in 2018. In 2018, DART was 1.03× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 561422 · Hamilton, NJ AT/BELOW-IND · MID

Grade A · TCR 1.2 · 45% of ind

  • DART 1.2 DART
  • RANK #3/4
  • PHOTO UTLOG
  • BOOK 2y book
  • INJ 9 inj
  • SIZE ~456 FTE

Nearest TCR peer: UTLOG (0.0 TCR gap)

Read with this employer → · Industry book → · New Jersey employers → · Look up another →

AAA Club Alliance - Hamilton Operations Center in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows AAA Club Alliance - Hamilton Operations Center averages 1.2 TCR (45% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

AAA Club Alliance - Hamilton Operations Center TCR series: 2017=0.7 · 2018=1.7 · BLS 2.6

Where AAA Club Alliance - Hamilton Operations Center falls in its industry

159 Customer service call centers establishments

Safer than 33% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to New Jersey alone (the establishments it most directly competes with for workers and contracts): ranked #3 safest of 4 Customer service call centers employers in New Jersey.

AAA Club Alliance - Hamilton Operations Center (456 employees, TCR 1.2) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate AAA Club Alliance - Hamilton Operations Center
AAA Club Alliance - Hamilton Operations Center (456 employees, TCR 1.2) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

AAA Club Alliance - Hamilton Operations Center has more employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2018 1.7 1.2 7 0 0
2017 0.7 0.7 2 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · NJ · Hamilton

159 Customer service call centers employers nationwide with a credible TCR · 11,201 rated employers in New Jersey with headcount on file · 85 employers in Hamilton, NJ · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR UTLOG 1.2 TCR
NAICS-TCR Marketing Alternatives Inc. 1.2 TCR
NAICS-TCR Randolph 1.2 TCR
NAICS-TCR E Mail Solutions, Inc dba EMS, Inc. 1.2 TCR
STATE-SIZE NRG Energy Princeton HQ 456 FTE
STATE-SIZE QuVa Pharma Inc. 457 FTE
STATE-SIZE Konica Minolta Business Solutions U.S.A. Inc 457 FTE
STATE-SIZE Cranbury 1 454 FTE
CITY-NEAR RWJ University Hospital at Hamilton 1,059 FTE
CITY-NEAR Allies, Inc. 883 FTE
CITY-NEAR NJTRN - TRENTON 489 FTE
CITY-NEAR TRENTON (NJTRN) 485 FTE
NAT-TCR Division #16 1.2 TCR
NAT-TCR Space Systems Group Gilbert 1.2 TCR
NAT-TCR Westbrook Dental Lab 1.2 TCR
NAT-TCR Presence Nazarethville 1.2 TCR
NAT-SIZE Sandoz Broomfield 456 FTE
NAT-SIZE Market Basket #6 456 FTE
NAT-SIZE NYCMNYVQ 456 FTE
NAT-SIZE PALMETTO 456 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2018, 2017. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.